1. Giving and Receiving Feedback
COS 4880
Productive Work Teams

2. Introduction Feedback is a critical part of working with others.
Training
Supervision
Management to employee vs. peer to peer
Giving and receiving feedback are core skills for those who work in teams.

3. Introduction
Feedback is a TWO way street. For feedback to be effective, both the giver and the receiver must value the process, have basic feedback skills, and be willing participants.

4. Questions Before giving feedback ask yourself What is my goal?
How can I best communicate my thoughts?
Is this the right time and place?

5. Giving Feedback, Guidelines
Give feedback when the receiver is ready.
Be descriptive not interpretive
“I thought we agreed you would ice the cake” not “you don’t care about birthdays”!

6. Giving Feedback, Guidelines
Keep it current
Give feedback immediately
Don’t dredge up ancient history
Don’t collect stamps!
Appropriate time and place
Who is present
Is there time to really have a discussion

7. Giving Feedback, Guidelines
Provide feedback that is useful to the receiver
A report of the obvious may not be as helpful as new information.
USE I STATEMENTS !!!

8. Giving Feedback, Guidelines
Give feedback ONLY about changeable things.
Feedback is NOT a demand for change.
Don’t overload the receiver
What is really important
Use Fritz’s “one damned thing at a time rule”

9. Giving Feedback, Guidelines
Provide balance
Avoid a one up position
Self disclose
Own your part of a conflict
Be specific not general
“yesterday, when we were in a meeting you said” NOT “you always say ….”

10. Questions When receiving feedback ask yourself these questions.
Is there something I can learn here?
What is the giver trying to tell me?
Are there changes I can make to improve this situation/relationship?

11. Receiving Feedback, Guidelines
Ask for feedback in areas where it will be most useful to you!
Use listening skills.
Attending
Reflection
Empathy

12. Receiving Feedback, Guidelines
Remember, feedback is a gift!
Share your reactions to feedback.
Feedback is a gift! Sincerely, thank the giver.