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Communication Comprises of 3 V’s
Verbal 7% Vocal 38% Visual 55%
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Non Verbal Communication PRINCIPLES
1.Supplements Verbal Communication 2.Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values
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Forms of Non-Verbal Communication
Conscious Non- Verbal Communication Subliminal Non Verbal Communication
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Aims & Goals of Non Verbal Communication
a. to Create impressions through body langugae & paralanguage b. to Initiate and manage interactions c. to Express emotions d. to Convey deception e. to Convey power
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NON VERBAL COMMUNICATION
TYPES Body Language Para Language Space Language Time Language Sign Language
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Body Language Appearance Posture Gestures Eye contact Handshake
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Para Language Pitch Speed Pause Non Fluencies Volume
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Space Language Intimate zone Personal Social Public Layout Colour
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Time Language Time Management Planning Organising Avoid time robbers
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Sign Language Audio Signs Visual Signs& Symbols
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Guidelines to Improve non verbal communication
A. Monitor your non verbal communication B. Learn to interpret others C. Develop self awareness D. Develop self awareness E. Ask friends for feedback F. Videotape yourself and improve
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Some Negative Gestures
Nervousness Hands in pocket Biting nails Scratching Looking at the ceiling
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Staring Pointing at someone Showing a fist Negative Gestures
2. Aggressiveness Staring Pointing at someone Showing a fist
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Shake hands too hard Whisper Yawn Look at watch 3. Rudeness
Negative Gestures 3. Rudeness Shake hands too hard Whisper Yawn Look at watch
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Looking overt the top of glasses Head bent back wards
Negative Gestures 4. Self Importance Eyes closed while talking Looking overt the top of glasses Head bent back wards
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Not acknowledging greetings Shouting orders
Negative Gestures 5. Superiority Not acknowledging greetings Shouting orders Continue to work as others speak Reclining in chair
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Non Verbal Communication KOPPACT
K- Kinesics O- Occulesics P- Paralinguitics P- Proximics A- Artifactics C- Chronemics T- Tactilics
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