1. Dr. Nivin Sharaf MD LMCC

2.  To be able to improve communication skills in day to day basis  To be able to identify areas where misinterpretation can arise from  To be able to deliver information in a professional, and efficient manner

5. Content

6. Emotional Impact  Can be interpreted as : Negative Or Positive Examples??????????????

7. Don’t assume identical interpretation of the message

8.  Happens when one of the components is missing  If NOT a content-focused= Shallow, unimportant= waste of our time  Content ONLY= Arrogant, overbearing, and ego driven

9. 1. Choice of information 2. Identifying whom to share the information with 3. How the information is delivered

10.  Level  Depth  Complexity Of the content

11. To avoid mistakes ALWAYS communicate: 1- Beginnings & Endings: Allow the receiver to have an accurate perceptions about the quality, and timelines of your work 2- Changes: Positive or negative As quickly as possible 3- Developing needs: If the need is clearly understood, it has a greater chance of being suported(Document?) 4- Priorities & Deadlines: Give others time to anticipate and plan for future impact

12.  Identifying your critical communication points  Involves all people who are directly or indirectly involved in your professional activity  Better to broaden the depth of your communication network and share information as broadly and deeply as possible

14.  Selection of Language/Vocabulary/Jargon  When people don’t understand they will not ask, they don’t want to appear stupid  They will react negatively to your self- perceived superiority

15.  Words 7% Choose them carefully Accurate, and relevant  Tone of voice 38% Law pitch, well modulated, conveys confidence…etc  Non verbal communication 55%

16.  I did not say he stole the money.

17.  What you intend to say with your nonverbal language really doesn’t matter. It’s what the receiver interprets that counts  Always take time to focus not only on what you say, but how will you say it. What will the receiver see and hear?

19.  Effective communication skills for scientific and technical professionals, by Harry E. Chambers 2001