Promoting a Safe Environment for Residents & Staff By: Tom Thompson and Maria Freidlund Galtier Health Center

We also recognize and promote diversity. You have to keep communication open and set an example: All hands dining program and main dining room breakfast is done by non-nursing staff and managers seven days a week. Manager on Duty on the weekends Purchase only universal mop handle. Keep list of languages staff speak Clinical site for students from St Paul College.

To increase diversity you can: Recruit staff from such places as International Institute Recruit in some of your local papers such as The Hmong Times etc. We have a special care unit for SE Asians Be involved in your community Meals on Wheels ESL class Maria (DON) on advisory committee at St Paul College

Behavior Based Interviewing Sample questions: 1. Tell me about a time that you disagreed with a supervisor or a co-worker. How did you handle this? 2. Tell me something you have done in your career that you are proud of. 3. Tell me about a time you when you had to persuade an individual to change their behavior. 4. Tell me about a time you received praise. 5. Tell me about a time when you had to deal with a difficult resident/customer. 6. Tell about a time when you had a satisfied customer. Someone who is better off because of the service you provided.