Knowledge Hub Connect-Collaborate-Learn-Innovate 1 March

Vision Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn’t Create a Local Gov culture of collaborative practice development, sharing and problem solving Create a Local Gov culture of collaborative practice development, sharing and problem solving

What is the Knowledge Hub?

You’re already using the Knowledge Hub….but you just don’t know it!

Simples! comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited

4,716 reviews Peer review and recommendations

A collaborative knowledge encyclopedia for local government

Aggregate content from many sources – follow activity streams

App Stores

A replacement for Communities of Practice 80,000 members 1,500 communities 22,000+ monthly contributions

…but why? Many conversations being missed (lack of permeability) Blogs Tweets Websites CoP

Knowledge Wiki Peer reviews & recommendations Performance Comparisons App Store Aggregation + Activity Streams Powerful semantic search Community workspaces Mashup centre Stick it all together…

Utopia? 8/9

Social and professional networks proliferate

Knowledge Hub will enable users to link and aggregate multiple conversations and data sources

I am… ▪ Checking the bin collection in my street and seeing if anybody else is complaining ▪ Comparing council tax rates with our neighbouring areas I am… ▪ Preparing for council meeting with aim of questioning performance in adult social care ▪ Checking for best practice in other councils I am… ▪ Reviewing my overall dashboard ▪ Analysing poor performance in housing costs and benchmarking with comparable councils I am… ▪ Making sure government departments use the tool for all their demands on councils ▪ Able to see which councils in most need of support and making contact to offer help Getting answers to questions using KHub

Limitless scope for ‘Apps’…

Question to explore Monitor chosen metrics “How am I performing” “How do I compare?” Explore productivity drivers “How can I identify where to make improvements?” My council versus Peers, £’000 My metric over time, £’000 Understand in context Driver A 1 23 Council leader or service leader selects summary metrics they want to monitor Then click problem area to see progress over time and comparison to other councils Then explore drivers of performance by combining metrics Driver B Driver C Driver DDriver EDriver F Action Data Take action to improve “What actions should I take?” 4 Use insight to improve decision making and help take action Case Study Insight LG Group Inform - An Aid to Decision Making Example of user path from headline metrics down to analysis

Twitter Stream Activity stream

Workspaces. Three types: Communities of Practice Social Network Project

Benefits Organisational learning and innovation Knowledge Retention Local performance and productivity Self assessment and benchmarking Transparency of information Sector-led improvement Cross-sector working Transformation of workforce and services Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications)

Helping us all to innovate, create, connect, collaborate …. and see things differently…

More information: Follow us on Twitter: Tweet and follow the hashtag: #khub