1. Organisation Name Business Transformation

2. By Changing Nothing… Nothing Changes! Strategic Vision

3. Business Transformation Four Steps Towards a Successful Business Transformation…. 1.Strategic Vision… And getting this right… 2.Leaders… Who are forward thinking, committed to change, and are not ‘wedded’ to the past… 3.Customer Demand… It’s this (and only this) that will drive the business forward… 4.Execution... Is the hardest part…

4. Do you know what your customers needs and wants actually are? – How are you going to achieve this? Is major transformation necessary… or would just limited re-positioning of your business be sufficient? Do you need to transform the organisation… before transforming the business? Have you defined the depth and scope of the internal changes required for the business? – Will this require a fundamental re-design of your internal processes and structures? Strategic Vision

5. ‘New Business’ Model “What business elements make up the ‘New Business ’ model? And how will these be individually managed?”

6. Engagement / Delivery Website Apps Mobile applications Social Media Facebook Twitter YouTube Messaging Telephone Face to Face Performance Measurement Communication / Education Dialogue What do your customers want or need? How do they want to access this information? Where do they what it? When do they want it? Education Who needs it? How do we provide it? Where do we provide it? When do we provide it? Information Communications Technology Technical Architecture Systems Development Technical Platforms Solutions Development Customer / Contact Mgt. System Payment System GIS Customer Support Contact Centre Technical Support Support Desk / Tech. Support Organisation - Corporate Goals ‘Aims’ ‘Vision’ ‘Strategic Objectives’ ‘Direction’ Business Design Task Force Heads of Service Service Responsibility Business Analysis Departmental Review Business Outcomes Current Projects Priorities For Action Services & Solutions Finance & Resources Council Tax Asset Management Procurement Revenue & Benefits Children’s Services Education Adult Services Housing Rents & Repairs Social Care Planning & Transport Waste Management Public Protection Regeneration & Tourism Culture Business Transformation Strategic Planning Strategic Focus Business Capabilities Business Outcomes Planned Outcomes Business Transformation Architecture

7. Organisation Name Business Transformation