Nonverbal communication in pharmacy

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Presentation transcript:

Nonverbal communication in pharmacy Communication skills Nonverbal communication in pharmacy

Nonverbal communication in pharmacy 55% -95% of all that we communicate is attributed to nonverbal source. Nonverbal communications are important because of two reasons: 1) They mirror innermost thought and feelings. 2) Nonverbal communication is difficult and almost impossible to fake.

Elements Nonverbal Communication Kinesics : The manner in which you use your arms, hands, head, face. It should reflect interest, empathy, sincerity, respect.

Elements Nonverbal Communication Posture:  Open posture: standing (or sitting) with full frontal appearance to the person with whom you are interacting.  Close posture: arms are folded in front of chest . legs crosses at the knees. head facing down ward. Communication from a closed posture shorten or half productive interaction.

Elements Nonverbal Communication A list of way to communicate from an open posture includes the following: 1)Varied eye contact (consistent, but not a stare). 2)Relaxed posture. 3)Appropriate, comfortable gesture. 4)Frontal appearance (shoulders square to other person) 5)Slight lean toward the other person. 6)Erect body position (head up, shoulders back)

Elements Nonverbal Communication Proximics : Distance between two interacting persons. Most protected space is that from full contact to ≈ 18 inches (45 cm) from our bodies. We experience anxiety when somebody venture into this space ( e.g. crowded elevator)

Barriers In Nonverbal Communication ◌ Lack of eye contact. ◌ Facial expressions are incongruent with verbal expressions. ◌ Body position. ◌ Tone of voice. ◌ Closeness of position.