Emotional Intelligence

What is Intelligence? Typically focused on Typically focused on analytic reasoning analytic reasoning verbal skills verbal skills attention attention memory memory judgement judgement

IQ A weak predictor for A weak predictor for achievement achievement job performance success job performance success overall success, wealth, & happiness overall success, wealth, & happiness Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 10-20%. Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 10-20%.

EQ Emotional Intelligence EQ? What is that? The demonstration of a positive attitude, respect, and healthy patterns of behavior towards self and others

IQ vs. EQ EQ EQ Not fixed Not fixed Can be improved throughout life Can be improved throughout life IQ IQ Established by mid-teens Established by mid-teens Can’t increase Can’t increase Predicts only 10% – 20% of life success Predicts only 10% – 20% of life success

IQ vs. EQ   Gets you hired.   Helps you develop a perfect business plan.   Helps you deal with the daily routine..   Helps you become an efficient manager.  Gets you promoted.  Turns it into a successful enterprise.  Helps you thrive through change and uncertainty.  Helps you become a great leader.

What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

More potent predictors of career success Ability to handle frustrations Ability to handle frustrations manage own emotions manage own emotions manage own social skills manage own social skills Do you know any highly intelligent people who aren’t socially adept?

Importance of EI in Career Development s The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters

u More emotionally intelligent people will be - 7 Able to create more meaningful work, and working environments, for themselves and others 7 More able to respond to the needs of the moment and, therefore, be more effective 7 More aware of their responsibility to themselves, their colleagues and the planet 7 Able to live more meaningful and fulfilling lives Why EI is Important?

E Q Emotional Intelligence - Components Social Skills Social Skills Empathy Motivation Handling Emotions Handling Emotions Self Awareness Self Awareness EQ

Emotional Intelligence Map Self-Awareness Emotional Awareness Emotional Awareness Accurate Self-Assessment Accurate Self-Assessment Self-Confidence Self-Confidence Self Management Self Control Self Control Trustworthiness TrustworthinessAdaptability Innovation Innovation

Emotional Intelligence Map Empathy Understand Others Understand Others Developing Others Developing Others Service Orientation Service Orientation Leveraging Diversity Leveraging DiversityMotivation Achievement Drive Achievement Drive Commitment Commitment Initiative Initiative Optimism Optimism

Emotional Intelligence Map Social Skills Influence Influence Communication Communication Conflict Management Conflict ManagementLeadership Change Catalyst Building Bond Collaboration Team Building

EQ AND AGE Standard EQ Score (based on comparison to general population norms/ 100 = average) Age group: Average EQ: 16 to to to to Emotional Intelligence and Age

Analyzing Emotions Negative Emotions (Symptoms) Negative Emotions (Symptoms) Poor working conditions Poor working conditions Lack of job security Lack of job security Poor career prospects Poor career prospects Constant fear of change Constant fear of change Inter departmental conflicts Inter departmental conflicts Consequences Absenteeism Lack of motivation Increase in customer complaints Loss of faith

How do positive emotions support achievement? “Intellect and reasoning cannot work at their best without emotional intelligence.” “Intellect and reasoning cannot work at their best without emotional intelligence.” Positive moods enhance flexibility of thinking Positive moods enhance flexibility of thinking Optimism can be a predictor of achievement Optimism can be a predictor of achievement

How to Improve Your EQ A genetic contribution is likely A genetic contribution is likely Conduct a “personal inventory.” Conduct a “personal inventory.” Understand and acknowledge emotions of others Analyze the setting & identify skills needed. Analyze the setting & identify skills needed. Take responsibility of your emotions Take responsibility of your emotions Listening for the lessons of feelings Learn from your mistakes. Learn from your mistakes. Developing listening skills Don’t expect immediate results. Don’t expect immediate results. Practice, practice, practice. Practice, practice, practice.

EI for Leadership and Team Building

Requirement and Guidelines For EI Training Step 1 Preparation Step 1 Preparation Step 2 Training Step 2 Training Step 3 Application Step 3 Application Step 4 Evaluation Step 4 Evaluation