2. “It is not the strongest of the species that survives, nor the most intelligent, but THE ONE MOST RESPONSIVE TO CHANGE” – Charles Darwin

3. Ability to learn from experience
Ability to adapt to the surrounding environment

4. Verbal Comprehension – Vocabulary
Number – Mathematical Operations
Space- Visual – Ability to visualize
Associative Memory – Learning by Repetition
Perceptual Speed – Quick in noticing diff & similarities
Reasoning – Analyzing Skills

5. It is used to measure a person’s CONGINITIVE ABILITY
Ability to learn or understand new situations
How to reason through a given problem
The ability to apply knowledge to the current situation

6. Signs of Good IQ Good Communication Skills
Clear thinking, reasoning ability
Good with numbers
Good at remembering
Sharp Memory
Great Grasping power
Have an eye for detail
Like to be with like mined people

7. Emotional Intelligence skills include but not limited to :

8. Appealing to EMOTIONS to convince someone rather than using facts alone
Knowing HOW & WHY vs. knowing WHAT
Letting your emotions control you because you do not know how to deal with them

9. An individual’s success at work is 80% dependent in EQ and only 20% dependent on IQ
WHY????
EQ assists employees in decision making in areas like Team Work, Inclusion, Productivity & Communication

10. Control over Own emotions Control over other the situation
People with good EQ are in control of 3 things
Control over Own emotions
Control over other the situation
Control over other’s emotions

11. Signs of Good EQ
They are less reactive to others & situations
Clear thinking process
Clam, composed & posed in nature
Excellent ability to empathize
Good at rapport building
Comfortable in heterogeneous groups

12. Ability to quickly reduce stress
Ability to recognize and manage your emotions
Ability to connect with others using Non-Verbal communication
Ability to use humour and play to deal with challenges
Ability to resolve conflicts positively with confidence

14. 1. Self Awareness
Emotional Self Awareness – Reading ones emotions & recognizing the impact
Accurate Self Assessment – Knowing ones strengths & limits
Self Confidence – Knowing about one self worth & capabilities

15. 2. Self Management
Emotional Self Control – keeping disruptive emotions under control
Transparency – Displaying honesty
Adaptability – Adapting to situations
Achievement – Drive to improve performance
Initiative – Readiness to act & capture opportunities
Optimism – Half glass full or empty

16. 3. Social Awareness
Empathy– Sensing others emotions & giving solutions
Organisational Awareness – Reading currents, decision networks & politics & org level
Service – Recognizing & meeting the customer/client needs

17. 4. Relationship Management
Inspirational Leadership– Guiding and motivating
Influence– Wielding a range of tactics for persuasion
Developing others – Improving other’s abilities
Change Catalyst – Initiating, managing & leading
Building Bonds – Cultivating & maintaining bonds
Teamwork - Cooperation

18. 5 Components of EQ
INTRAPERSONAL SKILLS – Ability to understand & apply personal emotions
Self Regard – Ability to understand and apply personal emotions
Emotional Self Awareness – Ability to recognize one’s own feelings which allows us to make better decisions
Assertiveness – Ability to express feelings without being un-cooperative towards others
Independence – Ability to be self controlled
Self Actualization – Ability to realize one’s potential

19. 5 Components of EQ Empathy Social Responsibility
2. INTERPERSONAL SKILLS – People Skills
Empathy
Social Responsibility
Interpersonal Relationships – Maintain mutually benefit relationships

20. 5 Components of EQ Stress Tolerance
3. Stress Management– Ability to handle challenges
Stress Tolerance
Impulse Control – Ability to control temptation

21. 5 Components of EQ
4. Adaptability– Ability to react quickly & efficiently to changes
Flexibility – Ability to adjust one’s emotions to changing situation
Problem Solving – Ability to identify the problems, generate & implement effective solutions
Reality Testing – knowing what you want to do vs. what you can do

22. 5 Components of EQ
5. General Mood
Optimism
Happiness

23. Performance at Work
Mental Health
Physical Health
Better Relationships