1. Leading with EMOTIONAL INTELLIGENCE
Jill Stratton
Associate Dean of Students
November 30, 2010
Presented by: Jill Stratton, Ph.D.

2. Audience Participation!
What are 3 words you would use to describe an effective leader???

3. Emotional Intelligence Defined
“ The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
-Daniel Goleman

4. EI Descriptors Character; personality; soft skills; socially capable;
self-confident; good communicator.
“IQ gets you the interview – EI gets you the job and ultimately the promotion.”
Misconceptions EI does not merely mean “being nice”. Nor does it mean allowing free rein to your feelings – “letting it all hang out.”

5. Emotions influence: The Functions of Emotions
Attention, memory, and learning
Decision-making and judgment
Relationship quality
Physical and mental health

6. How is EI Measured?
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
Emotional Competency Inventory (Goleman)
Trait Emotional Intelligence Model (Schutte)

7. (Peter Salovey and John Mayer)
Five Domains of EI-Goleman
(Peter Salovey and John Mayer)
Self Awareness (recognizing a feeling as it happens—knowing your emotions)
Managing Your Emotions (ability to self-soothe)
Motivating Yourself (marshalling emotions in service of a goal)
Recognizing Emotions in Others (empathy)
Interpersonal Relationships (“social arts”, managing other’s emotions)

8. As a leader, I am at my best when…
Self-Awareness: STRATEGY
As a leader, I am at my best when…

9. Learned Optimism
What do you see?

10. Pessimism vs. Optimism Pessimists
We all will face setbacks and failures,
BUT here is the difference between pessimists and optimists:
Pessimists
Expect bad things to go on for ever (permanent), were caused by them (personal) and will affect their whole life (pervasive).

11. Optimism Optimists Recover more quickly from setbacks
Are able to act again sooner due to the way they explain the failure to themselves
When something bad happens to an optimist, they expect that
the bad thing will be short lived (temporary), was caused by
someone else (external) and only affects a partial area of their
life (specific).

12. Gender Differences in EI?

13. Gender Differences in EI?
Women tend to be more aware of their emotions,
show more empathy and are adept interpersonally.
Men tend to be more self-confident and optimistic,
adapt more easily, and handle stress better.
However, on the whole, men and women are generally equal in total emotional intelligence.

14. Importance of EI
Why is Emotional Intelligence important and how is it relevant to you as leaders ?

15. Areas that EI can impact leadership success:
EI and Impact on Success
Areas that EI can impact leadership success:
Collaboration: group projects, team work, interaction with colleagues, innovation, time management
Utilizing and leveraging your strengths
Relationships/friendships
Community Partnerships
Professional Growth Opportunities
Career Advancement

16. How does EI impact success?
EI and Impact on Success
How does EI impact success?
A compilation of studies called "The Business Case for Emotional Intelligence," by Rutgers University researcher Cary Cherniss found repeated evidence that possession of such emotional competencies as cooperation, accurate self-assessment, optimism, and ability to handle stress led to greater productivity, job satisfaction or worker retention.
-George Lucas,
Educational Foundation
People who possess high
emotional intelligence are the
people who truly succeed in
work as well as play, building
flourishing careers and lasting,
meaningful relationships.
--Daniel Goleman

17. EI and Impact on Success
GOOD NEWS!
Emotional intelligence can be learned and is enhanced with experiences – maturing!!

18. EI Key Skills & Behaviors for Leaders and Followers:
EI and Impact on Success
EI Key Skills & Behaviors for Leaders and Followers:
Achieve balance-cognitive & emotional systems
Learn & model critical, constructive & reflective thinking
Develop self confidence and self efficacy
Develop active listening skills
Identify & use primary learning style-expand learning style
Use resources to build upon and enhance professional growth and career excellence

19. EI and Impact on Success
People with highly-developed EI are aware of their IMPACT.
They are acutely aware that the impact that behavior has on others can be different from what you intend or expect.
People respond to you based upon what they perceive about your behavior, not what you think they perceive.

20. Strategies for Increasing EI
Take time for self-reflection
Seek out a trusted friend or mentor and ask them to provide you honest feedback on your interpersonal skills
Listen
Pay attention
Notice your feelings
Develop healthy coping mechanisms for dealing with “hot button” issues
Use “I” statements (especially during conflicts)
Participate in a mock interview
Slow down and pay attention
Observe non-verbal cues
Own mistakes, apologize, and move forward
Practice empathy (Walk in someone else’s shoes)
Be aware of your environment and demonstrate respect
Express gratitude
Take care of yourself physically and emotionally

21. EI and Impact on Success
How will you develop and increase your EI? What is one thing that you will you do today? What is one thing that you will you do this week? What is one thing you will you do this month?

22. Thank you! Let’s Continue the Connection!
Jill Stratton