1. Designing your Recipe for Success? Presented by: Katrena Friel Principal Consultant Learning & Development EAN Training Academy

2. Have you got the Eye of the Owner?

3. Spheres of Control and Influence No Control Influence Control

4. Essential Characteristics for Success PowerAbility to positively influence and motivate people IntelligenceA grasp of common sense "Street wise" InitiativeAbility to define and create circumstances ConfidenceSelf belief, self value, self assured HumanAbility to relate well to people and to inspire people into action

5. Your Sources of Authority  Position Power  Reward Power  Coercive Power  Charismatic Power  Connection Power  Expert Power  Information Power

6. Emotional Intelligence  Understanding yourself, your goals, intentions, responses, behaviour.  Understanding others, and their feelings.

7. Domains of Emotional Intelligence  Knowing your emotions.  Managing your own emotions.  Motivating you.  Recognising and understanding other people's emotions.  Managing relationships, i.e managing the emotions of others.

8. Personal Competence Social Competence Self – Awareness  Emotional awareness  Accurate self-assessment  Self-confidence Self - Regulation  Self-control  Trustworthiness  Conscientiousness  Adaptability  Innovativeness Self - Motivation  Achievement drive  Commitment  Initiative  Optimism Social Awareness  Empathy  Service orientation  Developing others  Leveraging diversity  Political awareness Social Skills  Influence  Communication  Leadership  Change catalyst  Conflict management  Building bonds  Collaboration and cooperation  Team capabilities

9. Emotional Intelligence Checklist ACTIVITY

10. What influences behaviour? Values Beliefs Attitudes Inherited Behaviour

11. Your Success Model  Self Leadership  Goals  Performance challenges/measures  Planning  Communication  Dedication and commitment  Skills and experience  Respect  A supportive and blame free environment  Celebrate Success  Have fun