1. Emotional Intelligence in the 21st Century
Presented by:
David G. Lewis
1701 E. Empire St. Ste 360 #146•Bloomington, IL 61704•(309) •
Emotional Intelligence in the 21st Century
Website:

3. Emotional Intelligence Defined
1990 – Peter Salovey and John Mayer coin the term “Emotional Intelligence.”
Their definition:
“The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings…
…To reflectively regulate emotions in ways that promote emotional and intellectual growth.”

4. Emotional Intelligence Defined
1995 – Daniel Goleman publishes the first book on the topic: Emotional Intelligence.
His definition:
“The capacity to recognize our feelings and those of others…
…to motivate ourselves…
…to manage emotions well in ourselves and in our relationships.”

5. EQ-I Competencies INTRAPERSONAL SCALES INTERPERSONAL SCALES
Self regard
Emotional self-awareness
Assertiveness
Independence
Self-actualization
INTERPERSONAL SCALES
Empathy
Social responsibility
Interpersonal relationship
ADAPTABILITY
Reality testing
Flexibility
Problem solving
STRESS MANAGEMENT
Stress tolerance
Impulse control
GENERAL MOOD
Optimism
Happiness

6. How Does EQ Differ From IQ
Focus: developing an understanding of and an ability to manage emotions
Can be enhanced throughout one’s life
Recently understood to be an important predicator of one’s potential for success
Foster’s understanding and management of own emotions
Promotes positive relationships
Increases self-motivation and drive IQ
Focus: developing one’s cognitive abilities; more academically orientated
Generally thought to be largely established at birth and cannot be enhanced
Has been traditionally used to predict one’s potential for success
Allows development of needed knowledge base
Enables conceptual thinking

7. IntRApersonal Competencies
Being aware of and understanding one’s emotions.
Being able to express one’s feelings

8. IntERpersonal Competencies
Emotional Self-Awareness
The ability to recognize and understand one’s feelings and motions, differentiate between them, know what caused them and why.
Benefit: Promotes successful conflict resolution and leads to improved interaction.
Assertiveness
The ability to express feelings, beliefs and thoughts, to defend one’s rights non-destructively.
Benefit: Helps people work more cooperatively and share less ideas effectively.
Self-Regard
The ability to look at understand, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s possibilities and limitations.
Benefit: Better self-confidence means better performance, work attitudes and behaviors.

9. IntRApersonal Competencies
Self-Actualization
The ability to realize one’s potential; to strive to do what one wants to do and enjoys doing.
Benefit: Associated with good motivation and striving to optimize both individual and team performance. A well-rounded individual brings more life experience to situations.
Independence
The ability to be self-reliant, self-directed in thinking and actions and free of emotional dependency.
Benefit: The best balance is for people to “think for themselves,” and still listen to and use ideas from others when appropriate.

10. InterERpersonal Competencies
Understanding how others feel.
Establishing mutually satisfying relationships with others

11. InterERpersonal Competencies
Empathy
The ability to be attentive to, to understand and to appreciate the feelings of others…it is being able to “emotionally read” other people.
Benefit: Understanding the points of view, duties and demands being placed on others creates cohesive functioning.
Interpersonal Relationship
The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection.
Benefit: Translates into effective communication within and between groups and teams.
Social Responsibility
The ability to demonstrate oneself as a cooperative, contributing and constructive member of one’s social group.
Benefit: Contributing to recognize team & group goals, being aware of the great good each can contribute.

12. Adaptability Competencies
Coping and adapting to change
Generating effective solutions to stressful problems

13. Adaptability Competencies
Problem Solving
The ability to identify and define problems as well as to generate and implement potentially effective solutions.
Benefit: Methods for problem solving are critical: viable optional solutions and alternatives must be considered including cost/benefit analysis, long term complications.
Reality Testing
The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective).
Benefit: A focus on practicality and realistic expectations.
Flexibility
The ability to adjust emotions, thoughts, behavior to changing situations and conditions.
Benefit: better performance in situations where tasks are dynamic and changing.

14. Stress Management Competencies
Managing and controlling one’s emotions

15. Stress Management Competencies
Stress Tolerance
The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress.
Benefit: Managing reasonable workloads, clarifying priorities, meeting deadlines.
Impulse Control
The ability to resist or delay an impulse, drive or temptation to act.
Benefit: Rash actions made out anger or other strong needs can be costly! Mistakes can often be avoided by simply taking time to stop and think.

16. General Mood Competencies
General feeling of contentment and overall outlook on life.
Impact on self and others.

17. General Mood Competencies
Happiness
The ability to feel satisfied with one’s life, to enjoy oneself and being with others; to have fun.
Benefit: A positive atmosphere lifts spirits and helps overall performance.
Optimism
The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity.
Benefit: In life there are self-fulfilling prophesies. When people believe something is possible, they will often make it happen, and vice versa. Optimism also ward off stress.