1. Emotional Intelligence

2. Emotional Intelligence
EI is known as the ability to recognize and manage emotions in ourselves and others.
being aware of your own emotions, responding to them appropriately, and then doing the same with the emotions of other people
The Basics of Emotional Intelligence:
Being aware of your own emotions
Responding to them appropriately
Doing the same with others’ emotions
The concept of EI (emotional intelligence) is credited to Daniel Goleman.

3. Emotional Self-Awareness
Self-awareness is the first of the four Emotional Intelligence (EI) domains.
Emotional self-awareness (knowing what one feels)
Accurate self-assessment (knowing who one is)
Self-confidence
Those with a higher self-confidence tend to perform better

4. Emotional Self-Awareness
Key to realizing one’s own strengths and weaknesses
Help’s one to:
Be aware of their abilities and limitations
Seek out feedback
Learn from mistakes
Know where they need to improve
Know when to work with others with complementary strengths

5. Emotional Self-Management
Self-management is the second EI domain.
Self-control
Trustworthiness
Conscientiousness
Adaptability
Achievement drive
Initiative

6. Emotional Self-Management
Regulates distressing affects such as:
Anxiety
Anger
Fear
Helps to inhibit emotional impulsivity
Helps us by propelling us to achieve goals
Reminds us of positive feelings that come when we attain our goals

7. Social Awareness Social awareness is the third EI domain. Empathy
Service orientation
Organizational awareness
Helps to:
Read non-verbal cues about negative emotions
Judge other’s trustworthiness

8. Relationship Management
Relationship management is the fourth EI domain.
Developing others
Influence
Communication
Conflict management
Leadership
Change catalyst
Building bonds
Teamwork & collaboration

9. Relationship Management
Known as how effective one is in attuning to or influencing the emotions of others
All other domains have influence on this one
A person who is unable to control their emotions, or who is unable to be empathetic, is unable to manage their relationships well

10. Goleman’s Four Domains
Self
Personal Competence
Other
Social Competence
Recognition
Self-Awareness
Emotional self-awareness
Accurate self-assessment
Self-confidence
Social Awareness
Empathy
Service orientation
Organizational awareness
Regulation
Self-Management
Self-control
Trustworthiness
Conscientiousness
Adaptability
Achievement drive
Initiative
Relationship Management
Developing others
Influence
Communication
Conflict management
Leadership
Change catalyst
Building bonds
Teamwork & collaboration

11. Bibliography
Goleman, Daniel. "An EI-Based Theory of Performance." (n.d.): n. pag. EI Consortium. Consortium for Research on Emotional Intelligence in Organizations. Web. 25 Aug <