V |© OverDrive, Inc | Page 1 Learn how to browse, check out, and download digital titles to a personal computer using your OverDrive Digital Library. Contact: Welcome to Digital Library 101!

V |© OverDrive, Inc | Page 2 Objective In this presentation you will learn how to:  Check out and download digital titles.  Burn titles to a CD and transfer to a mobile device.  Assist others in getting started.

V |© OverDrive, Inc | Page 3 Agenda 1. Overview:  Your OverDrive Digital Library.  OverDrive Formats.  Licensing Options.  Digital Rights. 2. Formats:  Audiobooks, Music, Video.  Adobe eBooks.  Mobipocket eBooks. 3. Demonstration 4. Help Resources. 5. Reports Overview. 6. Next Steps.

V |© OverDrive, Inc | Page 4 What is an OverDrive Digital Library?  Your OverDrive Digital Library is an Internet-based library hosted by OverDrive.  Your library / consortium has selected a custom collection.  Patrons may borrow and download titles using their library card.  Titles are available 24/7 … anytime, anywhere!  All formats include accessibility features for the visually impaired.  Real-time reports track circulation online.

V |© OverDrive, Inc | Page 5 What formats are available? OverDrive offers eBooks, Audiobooks, Music, and Video.

V |© OverDrive, Inc | Page 6 What licensing models are available? One Copy – One User  When a title is purchased, a copy of that title is added to your download collection.  When a patron checks out a title, it is removed from circulation.  Patrons may request a checked out title by placing a hold.  Selectors may always purchase additional copies of popular titles. Maximum Access  Annual subscription.  One copy is available for unlimited simultaneous checkouts.  Titles will always be available for your patrons.  Holds are never necessary.

V |© OverDrive, Inc | Page 7 To download digital titles, a patron will need:  A personal computer.  A valid library card.  Free digital media software.  Access to the Internet. Internet access is needed to browse, check out, and download titles. After download, enjoy a digital title without being connected to the Internet. Getting Started

V |© OverDrive, Inc | Page 8 What are Digital Rights? OverDrive utilizes Digital Rights Management (DRM) Protection to help block unlawful file sharing. This technology can be part of installing software, downloading a title, and/or registering a computer or device. Publishers also set digital rights for each title.  These permissions describe what you can do with the title after download.  Examples include: Burn to CD, transfer to a portable device, copy / paste, and print.  'Digital Rights Information' is provided for each title on your OverDrive Digital Library.

V |© OverDrive, Inc | Page 9 Can patrons download to a library computer? Digital Titles are generally not for use on computers at your public library. OPTIONS:  Signage.  IP address blocking.  Download-blocking software.  Language for your OverDrive Digital Library.  OverDrive Download Station. Librarians and staff can assist patrons in the library! Patrons will be able to browse titles, listen or view excerpts, and check out titles at your library. Once at home, patrons may download checked out titles by logging into their account. For more information on OverDrive Download Station please see: Or

V |© OverDrive, Inc | Page 10 How does your OverDrive Digital Library work? 1. Browse 2. Check Out 3. Download... enjoy! Best of all, titles automatically expire at the end of the lending period.

V |© OverDrive, Inc | Page 11 Step by Step

V |© OverDrive, Inc | Page 12 Browse  Click on a title image to view the details.  Next, add selections to the Cart.  If a title is not available, place a hold and receive an when the title is ready for checkout.  Search for a specific title using the Quick Search or Advanced Search. Important Notes:  titles include supplemental material. Click on the 'Enhanced' starburst to learn more.  Videos with Public Performance Permissions are licensed for viewing with a group or in a public place.

V |© OverDrive, Inc | Page 13 Check Out  After selecting digital titles, click on 'Proceed to Checkout'.  Enter library card number, without spaces.  After the card is verified, titles are ready for download.

V |© OverDrive, Inc | Page 14 Download  The Download Page features a link to download the free digital media software.  Click on the 'Download' button to begin downloading the title.  You may download checked out titles at a later time by clicking on 'My Account'.

V |© OverDrive, Inc | Page 15...enjoy! Enjoy downloaded titles on laptop and desktop computers, Pocket PCs, PDAs, Smartphones, and MP3 players. Many audio titles can be burned to CD.

V |© OverDrive, Inc | Page 16 OverDrive Media Console: Audiobooks, Music, Video

V |© OverDrive, Inc | Page 17 Play OverDrive Audiobooks, Music, and Video on PCs with speakers or headphones. Burn many audio titles to CD using the built-in 'Burn Wizard'. Transfer to a compatible device using the built-in 'Transfer Wizard'. OverDrive Media Console

V |© OverDrive, Inc | Page 18 Software Needed Free digital media software.  OverDrive Media Console.  Windows Media® Player (9 Series or higher). Windows ® Operating System.  Win 98 SE or higher.  Also compatible with Microsoft's Vista operating system.

V |© OverDrive, Inc | Page 19 Windows Media Player Security Upgrade  First-time users will be prompted to complete a one-time security upgrade for Windows Media Player.  Follow the prompts to complete the upgrade.

V |© OverDrive, Inc | Page 20 Download  Click on the 'Download' button.  A tiny license file is downloaded.  Next, OverDrive Media Console launches automatically.  In the 'Download' box select which parts to download.  Tip: If you are using a dial-up connection, try downloading a single part.  Enjoy listening to the first part as remaining parts are downloading.

V |© OverDrive, Inc | Page 21 OverDrive Media Explorer Features The OverDrive Media Explorer was designed specifically for the playback of multimedia titles.  Speed adjustment (Windows XP or higher).  Jump back 15 seconds.  Resume from furthest point.  Bookmark.  Hotkeys:  OMC also works with JAWS, Window-Eyes, and other screen readers. Control + P = PLAY Control + S = STOP F9 = Volume DOWN F10 = Volume UP See OMC Help for more

V |© OverDrive, Inc | Page 22 Additional Checkouts  When a title expires, it remains on the patron's PC, but it can no longer be opened.  A patron can check out the title again, download a new license, and listen to their previously downloaded parts.  Patrons will be prompted to delete expired titles from the OverDrive Media Console. Titles will also be deleted from the PC.

V |© OverDrive, Inc | Page 23 Transfer to a Device Burn to CD

V |© OverDrive, Inc | Page 24 Compatible Devices  The device must play DRM-protected Windows Media files.  Audiobooks : The device must support the bit rate of 32kbps.  Music : The device must support the bit rate of 64kbps. Hundreds of portable devices are available. Check out OverDrive's Device Resource Center:

V |© OverDrive, Inc | Page 25 How many titles will fit? Each 'Part' of an Audiobook is approximately 1 hour. A 1 GB device will hold 4 to 6 average length Audiobooks! Storage Hours / Parts 128 MB=7 hours / parts 256 MB=14 hours / parts 512 MB=28 hours / parts 1 GB=56 hours / parts 2 GB=112 hours / parts 10 GB=560 hours / parts 20 GB=1120 hours / parts

V |© OverDrive, Inc | Page Open OverDrive Media Console. 2. Select the title to transfer. 3. Click the 'Transfer' button. 4. The OverDrive Media Console Transfer Wizard will open. Follow the prompts to complete the transfer:  Connect your portable device to your computer. Click 'Next' to continue.  When the device is detected, the 'Confirm' Screen will appear.  Select the Part(s) you wish to transfer.  Choose 'Advanced Options' to modify the storage folder or file name (optional). Click 'OK' to continue.  Click 'Next' to transfer the selected Part(s) to your portable device.  OverDrive Media Console will test for storage space. You will have the option to delete titles if the device is full.  After the transfer is complete, you may disconnect your portable device. 5. Click 'Finish' to close the wizard. Transfer to a device

V |© OverDrive, Inc | Page Open OverDrive Media Console. 2. Select the title to burn. 3. Click the 'Burn' button. 4. The OverDrive Media Console Burn Wizard will open. Follow the prompts to complete the burn:  Insert a blank CD into the CD drive. Click 'Next' to continue.  The 'Confirm' Screen will appear. Select the Part(s) you wish to burn.  Choose 'Options' to modify the burn speed and insert pauses between tracks (optional). Click 'OK' to continue.  Choose 'Tracks' to view the track information that will be included on the CD (optional). Click 'Close' to continue.  Click 'Next' to burn the selected Part(s) to CD.  OverDrive Media Console will prepare and burn the Part(s) to CD.  If you have selected more than one Part to burn to CD, the Burn Wizard will prompt you to enter a new CD as each Part finishes burning.  After the burn is complete, the wizard will eject the CD. 5. Click 'Finish' to close the wizard. Burn to CD

V |© OverDrive, Inc | Page 28 Adobe eBooks

V |© OverDrive, Inc | Page 29 What is an Adobe eBook? Adobe eBooks  Adobe eBooks are text-based titles in PDF or EPUB format. Requirements  For use on PCs and Macs.  Adobe Reader 7 or Adobe Digital Editions required. Notes:  ADE can be installed without Adobe Reader.  Patrons reading Adobe eBooks on portable devices should continue to use Adobe Reader 7.

V |© OverDrive, Inc | Page 30 Adobe Digital Editions  Flash-based software.  Offers new opportunities for dynamic, interactive eBooks. Features  Easy to use 'Library'.  Add bookmarks, highlights, and notes.  Table of Contents display. What's coming  Adobe eBooks in EPUB format. Includes reflowable text!  Plans for portable devices.

V |© OverDrive, Inc | Page 31 Download Adobe eBooks  Click on the 'Download' button.  ADE will open automatically.  When the download is complete, the eBook can be read right away.  You don't need to be connected to the Internet to read Adobe eBooks.

V |© OverDrive, Inc | Page 32 Borrowed Titles / Early Returns Easy to view lending period: A banner displays the remaining lending period in the upper right hand corner of each thumbnail. Early returns: Click on the thumbnail, and select 'Return Borrowed Item'.

V |© OverDrive, Inc | Page 33 Expired Titles / Additional Checkouts Expired titles: At the end of the lending period a title displays 'EXPIRED' across the title's cover image. Double-click an expired title for a prompt to delete the title. Not finished? Delete the title from ADE and from My Documents > My Digital Editions. Then check out and download the title again.

V |© OverDrive, Inc | Page 34 Mobipocket eBooks

V |© OverDrive, Inc | Page 35 What is a Mobipocket eBook? Mobipocket eBooks  Text-based titles in a small file format (.PRC).  Read on a PC and / or transfer titles to a portable device.  Mobipocket is an Amazon.com company. Requirements  For use on Windows 2000, XP, or Vista Operating Systems.  Mobipocket Reader Version 4.x or higher required.

V |© OverDrive, Inc | Page 36 Registration Before you check out a Mobipocket title, be sure to register a Device PID.  Copy the device PID from Mobipocket Reader: Reading Devices > Edit Properties > Copy Device PID.  Paste the device PID into your OverDrive Digital Library account: Login to your OverDrive Digital Library > My Account > My Mobipocket PIDs.

V |© OverDrive, Inc | Page 37 Download Mobipocket eBooks  After checkout, click on the 'Download' button.  When the download is complete, read the title directly in Mobipocket Reader on the PC.  Or, click 'Send' to transfer the file to a PDA or other device.

V |© OverDrive, Inc | Page 38 Mobipocket Features 1. To open a Mobipocket title on a Pocket PC, go to: START > Mobipocket > select title. 2. To return to the title list, click on 'Library'. 3. Mobipocket Reader also offers:  Reflowable text.  Full screen mode.  Zoom text feature.  Bookmarks.  Full text searching.

V |© OverDrive, Inc | Page 39 Install / Register a New Device for Mobipocket eBooks 1. Install the appropriate plug-in for your device to your PC.  Usually this plug-in comes on a CD with the device.  The plug-in creates a partnership between a PC and PDA devices.  This is a one-time install. One example is ActiveSync®: Add the mobile device to the desktop version of Mobipocket Reader: Mobipocket Reader > Reading Devices > Install New Device.  Follow the prompts given in the wizard. Mobipocket Reader will then prepare files to be installed to your device.  When the synchronization is complete, your new device will be listed under 'Reading Devices' on the desktop version of Mobipocket Reader. 3. Be sure to register the PID for your new device with your OverDrive Digital Library account.  Copy the device PID from Mobipocket Reader: Reading Devices > Edit Properties > Copy Device PID.  Paste the device PID into your OverDrive Digital Library account: Login to your OverDrive Digital Library > My Account > My Mobipocket PIDs.

V |© OverDrive, Inc | Page 40 Help Resources

V |© OverDrive, Inc | Page 41 Help Resources Help link : This is the best resource for Frequently Asked Questions! Quick Start Guide : How to get started in three easy steps. Guided Tour : Self-paced guides to selecting, downloading, and enjoying digital titles.  Flash-based.  Review the entire guided tour in about 25 minutes, or select an individual topic. Patron Support: Patrons may the library support team for assistance. Library Staff Support: Contact us at (Please do not share this with

V |© OverDrive, Inc | Page 42 Content Reserve Reports Overview

V |© OverDrive, Inc | Page 43 Reports Many reports are available!  Current Waiting List: View titles currently on hold.  Purchased Title Report: View all titles owned plus checkouts, holds, and turnover rates for each title.  Activity Charts: View borrowing activity.  Digital Library Statistics: View summary statistics including titles, checkouts, holds, and borrowers.  Traffic Reports : View traffic reports from the past 3 calendar months.

V |© OverDrive, Inc | Page 44 Reactivate a Download A borrower might report:  A missing download button.  A download error. Why does this happen?  Adobe eBooks: A license can be downloaded one time during a single lending period.  OverDrive Video: A license can be downloaded two times during a single lending period.  OverDrive Audio Titles: A license can be downloaded three times during a single lending period. A license for a checked out title is downloaded when a borrower clicks the 'download' button.

V |© OverDrive, Inc | Page 45 Reactivate a Download Use Content Reserve to reactivate a download: 1. You will need the borrower's library card number and title. 2. Login to Content Reserve: Reports Tab > Search Checkouts. 3. Enter the library card number. The 'Checkout Details' page appears. 4. Click 'View' next to the title you wish to reactivate. 5. Under 'Reactivate Checkout', enter a reason (required for Adobe eBooks). 6. Click 'Reactivate'. 7. The title can now be downloaded.

V |© OverDrive, Inc | Page 46 Fun Questions & Answers

V |© OverDrive, Inc | Page 47 When your patrons use your OverDrive Digital Library, which steps require Internet access? Do your patrons need to create a new username / password to use your OverDrive Digital Library? What operating systems are compatible with OverDrive Media Console? What two pieces of information are needed to reactivate a download for a patron? What is the average length of an Audiobook 'part'? Fun Questions! Digital Rights: What is 'collaborative play'?

V |© OverDrive, Inc | Page 48 Internet access is needed to browse, search, check out, and download. Once the titles are on your patrons' computers, they can be enjoyed without access to the Internet. No. All you need is your valid library card number! Windows 98 SE, ME, 2000, XP, Vista. The patron's library card number and the title they want to download. 1 hour. Fun Answers! File sharing.

V |© OverDrive, Inc | Page 49 Next Steps

V |© OverDrive, Inc | Page 50 We'll help you promote your site!  Business cards.  Bookmarks.  Brochures.  Shelf talkers.  Posters.  Press Releases.  Web link from your Home Page.  MARC records for your catalog.  Programming and events. Promotional Materials

V |© OverDrive, Inc | Page 51 Gear2Go Affordable, durable, and easy-to-use portable devices by Creative Labs.  Provide librarians and staff with portable devices.  Discounted prices to fit your budget.  Staff can help increase interest in your digital collection by demonstrating digital media options.  For more information, contact OverDrive's Joe Dickinson at

V |© OverDrive, Inc | Page 52 Join the DLR Wiki  The DLR Wiki is an online forum for the OverDrive community to share information related to the use of download digital media.  Topics include Collection Development, Promoting Your Digital Library, a Publisher and Content Wish list, Training Materials and Practices, and much more!  The Wiki is designed for collaboration, in which everyone can edit and update pages.  To request an invitation,

V |© OverDrive, Inc | Page 53 Next Steps  Watch for our follow-up .  Visit your OverDrive Digital Library. Check out and download titles.  Check out OverDrive's Training Resources.Training Resources  Need help? us: