Mobility for Kinetic Data Nasrin Azari Mobile Reach

2 2 Introduction to Mobile Reach  Enterprise Mobile solutions since 1999  Core product: Splitware™ Mobility Platform  Rapid creation of user-focused, native mobile extensions to enterprise mobile applications  Proven, highly secure, easy to use  Deployment in as little in one hour!!  Native Cross-platform solutions: iOS, Windows Mobile, BlackBerry, Android  Connection to a variety of backend ITSM applications, CMDBs, and databases

3 3 Splitware Mobility Platform

4 4 Splitware Application Studio

5 5 Mobile: Native versus Web  Do I need a Native mobile application if I have a web interface?  Web-based application:  Runs in the Browser on the device, and limited to that user experience  Requires connectivity to the Web Server for operation  Native application:  Runs native to the device, can run offline and create a robust user experience  Requires an install  Make the choice based on user and business requirements!!

6 6 Choosing Native versus Web  Choose a Web-based application when:  A browser-type User Interface is sufficient  Connectivity is available, affordable, and reliable  Choose a Native mobile application when:  You require or desire access to device-specific accessories, such as barcode scanner, camera, voice command / audio, signature  You require offline usage or enhanced performance  You can use a MEAP (like Splitware Mobility Platform) to easily create and modify cross-platform native solutions

7 7 Mobile Reach with Kinetic Data  Kinetic Data Plug-in:  Provides access to KD applications: Kinetic Request & Task  Native mobile client access to applications and workflow:  Offline surveys, inspections, asset inventory, workflows, etc.  Incorporation of various input devices: barcode scanning, RFID, camera, voice command, signature capture, other accessories  Easily configurable alongside Kinetic Data application

8 8 Example Scenario: Mobile Site Survey  Mobile field service tech performs a site survey on iPad:  Fills out survey and perform blind inventory on the assets  Discovers a critical problem that needs to be fixed ASAP  Takes picture and/or scans barcode into notes  Workflow within Kinetic Task automatically creates an Incident  Incident is automatically routed to local technician using a BB  Tech sees all ticket information on his mobile device  Tech travels to location to fix problem right away, meeting SLA

9 9 Splitware Mobile Site Survey Site Survey App Detailed view Site Survey Sync Splitware Extension of Kinetic Request

10 Incident generated from Kinetic Request

11 Field Technician receives Incident

12 Under the Covers… making it work  Kinetic Data:  Kinetic Request: installed / configured for performing inventory  Kinetic Task: configured to process problems encountered during inspection, including creation of Incident records when needed  Mobile Reach:  Kinetic Data plug-in provides access to forms and their processes  Splitware Application Studio provides ability to rapidly create and iterate native mobile applications on all enterprise mobile platforms

13 Summary  Mobile Reach provides  the ability to trigger Kinetic workflow via Kinetic Request from a mobile device  a native UI to each mobile platform  a flexible and configurable platform to align your UI with your mobile users’ tasks and requirements  the ability to iteratively create native mobile applications in minutes! Mobile User Experience aligned to YOUR business processes

14 Q & A  Questions?  Contact Information: Nasrin Azari