Unit 10 Communication Services

 Identify types of electronic communication  Describe users of electronic communication  Identify major components of electronic communication  Manage with Outlook  Send & receive

  IM  Text Message  VoIP  Online Conference  Chat room  Social Networking  Blogs  Message Boards/Newsgroups

 ◦ Username symbol ◦ domain name  Domain Code ◦.com (commercial) ◦.edu (education) ◦.gov (government) ◦.mil (military) ◦.org (organization)

 Web Access ◦ Gmail ◦ Hotmail ◦ AOL ◦ Comcast ◦ Verizon  Program on PC ◦ Outlook  Username/mailbox name & password

 Samantha Murray works for IBM  IBM’s web site is  Sam’s username is smurray  What would be her address? ◦

 You know a guy named Bill’s address ◦  You can’t remember where he works  What would be the web site to find out the company’s name? ◦

 Raquel works at MTV  MTV’s web site is  Which could be her address? ◦ ◦ ◦ ◦

 First set developed ◦.com ◦.edu ◦.gov ◦.mil ◦.org  Know any others?

 What domain would a school have? ◦.edu  What are the three parts of an address? ◦ domain name  Where is stored, until you are ready to retrieve/read it? ◦ server  What kind of communication requires both users to be online at the same time? ◦ IM

 Personal Information Manager   Calendar  Contacts  Outlook w/ Office  Windows Mail with Windows

 Can access ALL of your ’s from one spot!  Set up your personal account: ◦ File, Add Account

 Teknimedia Slides C2.1-C2.12 ◦ Outlook Window ◦ Message Folders ◦ Receiving & Viewing Messages ◦ Composing & Sending Messages ◦ Sending & Receiving Attachments  Name the parts of the Outlook window  Extra Credit: ◦ Add your to Outlook or Windows Mail

 Message arranged by date (new/old on top) ◦ New ones in BOLD  Mail Pane ◦ Create folders ◦ Delete folders ◦ Move s to folders

 Inbox icons  Opening Attachment ◦ Double-click  Save Attachment ◦ Right-click, Save As

 Click on column heading, also Search

 Reply  Reply to All  Forward

 Right-click options  Make new folders  Save an address ◦ Right-click on address ◦ Add to Contacts

 Teknimedia C2.13-C2.16 ◦ Replying & Forwarding ◦ Creating a Signature

 Names, s, phone numbers, other info ◦ Tools, Address Book ◦ File, New Contact

 Teknimedia C2.17-C2.23 ◦ Building Your Contact List ◦ Creating & Using Your Contact List ◦ Creating & Using Contact Groups ◦ Quiz

 Unsolicited bulk messages  Content of scanned by client software ◦ Sent to Junk folder ◦ If not, identified in Inbox  Suspected spam  Spam also filtered at mail server

 Out of Office Response  Auto forward  Send to phone  Block senders

 T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.  T or F. You can only type one in the To:  An address consists of ___ parts.  A file sent with an is called a _________.  You can use _______ to make phone calls over the Internet.

 Teknimedia C2.24-C2.46 ◦ Sorting Messages ◦ Organizing Messages ◦ Marking & Flagging Messages ◦ Message Priority ◦ Requesting a Receipt ◦ Saving Messages ◦ Filtering Junk ◦ Quiz  Outlook Tasks from Microsoft

 Subject line ◦ Brief enough to grad attention ◦ On topic  Body of message ◦ Clear, error free ◦ Note if any attachments

Unit 10 Communication Services