1. Communication services
Unit 11
8-10 days including projects, review, and test.

2. Objectives
Describe the components for electronic communication and identify several Internet communication services
Explain the purposes of usernames, passwords, and credentials
Manage folders
Create and send messages
Receive and open messages and attachments
Respond and reply to s
Create an signature and manage s automatically
Create appropriate professional and informal messages

3. Components of Electronic Communication
Sender, Receiver, channel, protocols

4. Internet Communication IM
Text Message
VoIP
Online/Video Conference
Chat room
Social Networking
Blogs
Message Boards/Newsgroups
message, address, a carrier, send anywhere
IM: real-time (Both MUST be connected)
Text: over cell
VoIP: phone calls over Internet
Online/Video Conferencing: audio & video over Internet to several people
Chat rooms: real-time
Social networking: builds communities of people to share interests
Blogs: web log, personal journal to share
Message board: discussions, messages, ask for assistance

5. Using Email Travels faster than “snail mail” Electronic paper trail
Usually free to use
Web-based access; Outlook.com, Gmail, Yahoo
Need credentials to access (username/password)
Use strong password

6. Email Address Format larry@gmail.com Domain Code Username @ symbol
domain name
Domain Code
.com (commercial)
.edu (education)
.gov (government)
.mil (military)
.org (organization)
Look up their names for websites to see if it’s available & other extensions.

7. How Works
Software, sender, receiver, channel (to carry the message- phone, coax, wireless), protocols (rules to transfer data that all understand)

8. Review- 4Q What are the three parts of an email address?
domain name
Where is stored, until you are ready to retrieve/read it?
server
What kind of communication requires both users to be online at the same time and is real time?
IM and Chat room
Using an Internet connection to make phone calls is known as what?
VoIP

9. Using Outlook
Office program to manage , contacts, calendar, tasks
PIM (Personal Information Manager)
You can manage multiple accounts with Outlook

10. Outlook 2013/16 Interface

11. Outlook 2013/16 Interface

12. Why Use Outlook? Can access ALL of your email’s from one spot!
Can sync data with other devices
Set up your personal account:
File, Add Account

13. Creating/Sending Emails
Send to 1 or more recipients
Cc: (Courtesy copy/carbon copy)
Visible to all recipients
Involved but no direct action
Bcc: (Blind copy)
Not visible to any recipients
Include a brief, descriptive subject
Clear, concise message that’s error free
is your paper trail.

14. Email Sample Who will see the mail?
Who will John Student know got a copy of it?

15. Send s
From: If you made multiple accounts in Outlook, you can change the FROM: to another account
To: Enter the address or click TO: to view the contact list. The is directed to this person to take action.
Cc: Carbon copy. Include a name for someone to be “in the loop” of the , and not to take the action.
Subject: Brief description of what the is about.
Attached: Any files you have attached would be here.
Address Book: Look at your contact list and select names/addresses.
Attach File:
Signature: Allows you to add a signature (usually includes your name, phone #, business title, etc.)
Importance Flags: Alerts to high or low importance
Top Arrow: Body of the
Bottom Arrow: Previous if you’re replying or forwarding
Sometimes s bounce back and are undeliverable. Make sure address is typed correctly. Server could be down or full. You could be blocked. Attachments could be too big.

16. Add/Create Signature
You can create multiple types of signatures & then select which to add.

17. Projects Watch Video Teknimedia C2.1-C2.10, C2.15-16
Outlook Window
Message Folders
Receiving & Viewing Messages
Composing & Sending Messages
Creating a Signature
Name the parts of the Outlook window
Extra Credit:
Add your to Outlook

18. Receiving Email Message arranged by date (new/old on top) Folders
New ones in BOLD
You can sort & filter list
Folders
Create folders
Delete folders
Move s to folders
Inbox (1): Unread s
Mail folders (inbox, deleted items, sent, drafts, junk, outbox)
Spam usually goes directly to the Junk folder. If not, you can put it in there.

19. Receiving Emails Bold, blue font in subject line; blue bar Inbox Icons
Unread
Inbox Icons
Attachments
Single-click for preview
Click arrow to open, save, or save all
Double-click to open

20. Sorting Mail & Finding Mail
Click on column heading (arrow indicator)
Search

21. Replying to an Email Reply Reply to All Forward
When you reply, the original message is included.
Recipient sees RE: before the subject to indicate a reply message.

22. What To Do With Mail Right-click options Make new folders
Save an address
Right-click on address
Add to Contacts

23. Review- 3Q
You want your best friend to see the you got from your boss. What should you click to send it to him?
Forward
A closed envelope in your inbox indicated what?
Unread mail
Instead of typing your name at the end of every , you can set it up to Include your name, title, and phone # to be inserted at the click of a button. What is this called?
Insert signature

24. Projects Teknimedia C2.11-C2.14 Sending & Receiving Attachments
Replying & Forwarding
Creating a Signature

25. Contacts/Address Book
Names, s, phone numbers, other info
New >> Contact

26. Project
Teknimedia
C2.17-C2.23
Quiz (Score 85% or better)
C2.24-C2.31

27. Dealing with Junk/Spam
Unsolicited bulk messages
Content of scanned by client software
Sent to Junk folder
If not, identified in Inbox
Suspected spam
Spam also filtered at mail server
80%-96% of is spam!

28. Other Options Out of Office Response Auto forward
For internal & external mail
Auto forward
Rule

29. Review- 5Q
T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.
T or F. You can only type one in the To:
An address consists of ___ parts.
A file sent with an is called a _________.
You can use _______ to make phone calls over the Internet. T F 3
Attachment
VoIP

30. Email Advice To avoid sending email you’ll regret:
Get opinions from others
Type the without the TO: address
Check before you send
Right people?
Proofread
Save as a draft and reevaluate the next day

31. Projects
Teknimedia
C2.32-C2.46
Quiz (Score 85% or better) C

32. Review- 3Q
T or F. Each user on the Internet must have a unique address.
What’s the difference between Cc & Bcc?
Why is it important to keep the paper trail? T
Recipients do not know the BCC person got a copy of the .
Evidence

33. Communication services
Unit 11
8-10 days including projects, review, and test.