1. Communication services
Unit 13
3-5 days including projects, review, and test. Test is combined with unit 12.

2. Objectives
Describe the components for electronic communication and identify several Internet communication services
Explain the purposes of usernames, passwords, and credentials
Manage folders
Create and send messages
Receive and open messages and attachments
Respond and reply to s
Create an signature and manage s automatically
Create appropriate professional and informal messages

3. Using Email Travels faster than “snail mail” Electronic paper trail
Usually free to use
Web-based access; Outlook.com, Gmail, Yahoo
Need credentials to access (username/password)
Use strong password

4. Email Address Format larry@gmail.com Domain Code Username @ symbol
domain name
Domain Code
.com (commercial)
.edu (education)
.gov (government)
.mil (military)
.org (organization)
Look up their names for websites to see if it’s available & other extensions.

5. How Works
Software, sender, receiver, channel (to carry the message- phone, coax, wireless), protocols (rules to transfer data that all understand)

6. Review- 4Q What are the three parts of an email address?
domain name
Where is stored, until you are ready to retrieve/read it?
server
What kind of communication requires both users to be online at the same time and is real time?
IM and Chat room
Using an Internet connection to make phone calls is known as what?
VoIP

7. Using Gmail 1 2 3 4 6
1- Account logged in/ app icons (for other google apps)/ notifications bell
2- Action buttons (select all/refresh) or when mail is selected (report spam/delete/etc)
3- Settings (display mode/themes/account settings)
4- Labels- Compose /folders (SENT= sent; DRAFT= written & saved but not sent)
5- Communication Options- use to communicate through Google Hangouts (phone or chat); contact above
6- Inbox 5

8. Creating/Sending Emails
To: The primary recipient
Cc: (Courtesy copy/carbon copy)
Visible to all recipients
Involved but no direct action
Bcc: (Blind copy/blind carbon copy)
Not visible to any recipients
Include a brief, descriptive subject
Clear, concise message that’s error free
Signature (optional)
Attachments
is your paper trail.
Signature is good business practice. Can include your name, title, contact info, website, etc.

9. Sending a New Message- Compose1 2 3
1- Recipients (type names or s or click TO to select from contacts)
2- Subject
3- Message (automatically spell checked)
4- Signature
5- Formatting Toolbar (bold, italics, etc.)
6- Attach items (pictures, video, documents); Attach files, Insert files using Drive, Insert photo, insert link, insert emoticon 4 5 6

10. Using Signatures Click Gear >>Settings >>Signature
Keep it brief
Careful with personal info

11. Receiving Emails Bold= unread Click to open in same window
Picture 3- click the arrow for details (other recipients & date)
Picture 4- click the star to remind yourself to read it later
Picture 5- click More for options
Picture 6- open, save, view attachment (DO NOT OPEN ATTACHMENTS FROM PEOPLE YOU DO NOT KNOW, especially .exe files)
Picture 7- back to inbox

12. Replying to Emails Reply- back to sender
Reply to All- send to all in From/CC
Forward- send to someone else not listed
Picture 2- Replies
Picture 3- Forwarded Message

13. Email Advice To avoid sending email you’ll regret:
Get opinions from others
Type the without the TO: address
Check before you send
Right people?
Proofread
Save as a draft and reevaluate the next day

14. Review- 3Q
T or F. Each user on the Internet must have a unique address.
What’s the difference between Cc & Bcc?
Why is it important to keep the paper trail? T
Recipients do not know the BCC person got a copy of the .
Evidence

15. Activity
Teknimedia
C2.1- C2.16

16. Unwanted & Annoying Emails
Spam
Unsolicited ads
Typically, an message is sent to multiple recipients who did not ask to receive it.
messages are not considered spam if a user has signed up to receive them.

17. Spam Spammers collect email addresses from: Spam:
Chatrooms, websites, customer lists, viruses getting them from your address book, other spammers that sell lists
Spam:
Advertises products & services that may not be real
Collects addresses to sell to other spammers
May put malware on your PC
One of the problems with spam, and the reason why there is so much of it, is that it is so easy to create. ­
You could easily become a spammer yourself. Let's say that you have a recipe from your grandmother for the best blueberry muffins ever created. A friend suggests that you sell the recipe for $5.
You decide that your friend might be on to something, so you send an to the 100 people in your personal address book with the subject line, "These Blueberry Muffins Have Been Described as Heaven -- You Can Have the Recipe for $5!" Your contains a link to your blueberry muffin Web site. As a result of your 100 s, you get two orders and make $10.
­ "Wow!" you think, "It cost me nothing to send those 100 s, and I made $10. If I sent 1,000 s I could make $100. If I sent a million s I could make $100,000! I wonder where I could get a million addresses..."

18. Spam Facts- FYI
An spam is sent to 600 of only 2600 users
First large-scale spam sent to 6000 newsgroups, reaching millions of people.
billion per day
billion per day
billion per day
million per day
45%-75% of all is spam!
Spammers receive 1 reply for every 12,500,000 s sent.
Spam earns senders around $7,000 per day.
The United States is home to 7 of the world’s top 10 spammers.
80% of all spam in North America and Europe is sent by the same 100 spam gangs.

19. Managing Spam- Unsolicited Email
How to avoid spam
Be careful who/sites you give address to
Set up a secondary “spam address”
Do not reply to junk mail
Don’t put your on discussion boards/lists
Marked Spam is deleted after 30 days

20. Archiving & Deleting Messages
Removed from inbox & put in All Mail folder
Stays in Trash for 30 days

21. Vacation Reply Automatic response to people who send you email
Gear >> Settings
Vacation responder
Choose days
Type message
Can choose who to send response to

22. Using Contacts Add a sender to contacts Manually add contact
Open an & hover over contact name
Manually add contact
Apps Launcher > Contacts
Click Add
Type name, add info & SAVE

23. Activity
Teknimedia
C2.17- C2.34

24. Gmail Calendar Appointment Meeting Can share calendar
Only involves you
Meeting
Others invited
May involve reserving room or equipment
Can share calendar
Others can see your availability
Can share editing permissions too.
Other calendars: calendars others have shared with you.

25. Tasks to Learn in Calendar
Teknimedia
Create a calendar
Create an event
View/Edit an event
Invite guests
Share the calendar
C3.1- C3.12

26. Review- 3Q
You want your best friend to see the you got from your boss. What should you click to send it to him?
Forward
A closed envelope in your inbox indicated what?
Unread mail
Instead of typing your name at the end of every , you can set it up to Include your name, title, and phone # to be inserted at the click of a button. What is this called?
Insert signature

27. Review- 4Q
T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.
T or F. You can only type one in the To:
An address consists of ___ parts.
A file sent with an is called a _________. T F 3
Attachment

28. Communication services
Unit 13
3-5 days including projects, review, and test. Test is combined with unit 12.