Communication Comprises of 3 V’s Verbal 7% Vocal 38% Visual 55%

Non Verbal Communication PRINCIPLES 1.Supplements Verbal Communication 2.Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values

Forms of Non-Verbal Communication Conscious Non- Verbal Communication Subliminal Non Verbal Communication

Aims & Goals of Non Verbal Communication a. to Create impressions through body langugae & paralanguage b. to Initiate and manage interactions c. to Express emotions d. to Convey deception e. to Convey power

NON VERBAL COMMUNICATION TYPES Body Language Para Language Space Language Time Language Sign Language

Body Language Appearance Posture Gestures Eye contact Handshake

Para Language Pitch Speed Pause Non Fluencies Volume

Space Language Intimate zone Personal Social Public Layout Colour

Time Language Time Management Planning Organising Avoid time robbers

Sign Language Audio Signs Visual Signs& Symbols

Guidelines to Improve non verbal communication A. Monitor your non verbal communication B. Learn to interpret others C. Develop self awareness D. Develop self awareness E. Ask friends for feedback F. Videotape yourself and improve

Some Negative Gestures Nervousness Hands in pocket Biting nails Scratching Looking at the ceiling

Staring Pointing at someone Showing a fist Negative Gestures 2. Aggressiveness Staring Pointing at someone Showing a fist

Shake hands too hard Whisper Yawn Look at watch 3. Rudeness Negative Gestures 3. Rudeness Shake hands too hard Whisper Yawn Look at watch

Looking overt the top of glasses Head bent back wards Negative Gestures 4. Self Importance Eyes closed while talking Looking overt the top of glasses Head bent back wards

Not acknowledging greetings Shouting orders Negative Gestures 5. Superiority Not acknowledging greetings Shouting orders Continue to work as others speak Reclining in chair

Non Verbal Communication KOPPACT K- Kinesics O- Occulesics P- Paralinguitics P- Proximics A- Artifactics C- Chronemics T- Tactilics