Chapter 5: Understanding Nonverbal Communication: “You cannot not communicate.”
What is nonverbal communication? A system of symbolic behaviors that includes all forms of communication except words.
The 2 Main Functions of Nonverbal Communication: A. Relates to verbal communication in 3 ways: a. Reinforces a verbal message b. Contradicts a verbal message c. Substitutes a verbal message B. Conveys feelings and relationship Ex. Arms folded to show frustration. Smile to show you like someone
Four Characteristics of Nonverbal Communication: 1. Subconscious: We are not aware of the message we send nonverbally 2. Contextual: it depends on the situation in which it occurs Ex. What if he was a doctor rushing to the aid of a heart attack victim
Four Characteristics of Nonverbal Communication: 3. Ambiguous (unclear): open to interpretation & often confusing (ex: talking w/ arms folded) 4. Cultural: nonverbal messages can mean something else in another culture (ex: handshake, kiss, eye contact, attire)
Nonverbal Communication to Create a Professional Image: Confidence: strong voice, positive attitude, believe in yourself. Poise: you can “read” a situation and know how to act appropriately. Assertiveness: strong sense of purpose and not afraid to take a stand when needed. Immediacy: interacting with others, friendly, approachable.
Kennedy vs. Nixon Debate: Observe and identify examples of poise, confidence, assertiveness, and immediacy.
1. Voice: 1. Inflection: rising and falling of pitch that adds variety to speaking 2. Tone: specific vocal quality (rich, harsh) 3. Rate: how fast or slow an individual speaks 4. Tempo: rhythmic quality of a person’s speech (variations in speed) 5. Volume: to be clearly heard and understood by listener’s
2. Body Talk: “what your body says about you” Your dress, posture, walk (gait), facial/eye communication Kinesics: use of the body in communication
3. Space Communication: Space/Distance/Territory : your use of space a. intimate: touching – 18inches b. personal: 18inches – 4feet c. social: 4feet – 12feet d. public: 12feet – 25feet “Too Close For Comfort”
4. Time Communication: How you manage time is a form of nonverbal communication. Everybody has the same amount of time. 24 hours a day. How we manage our time reflects priorities and sends messages about your effectiveness as a student, employee, and a communicator EX: Friend who is constantly late. Constantly late to work