Sharifah Hapsah Shahabudin Vice Chancellor 11 th Malaysian Education Summit 2007 Malaysian Education: Winning in the Global Race 11 th Malaysian Education Summit 2007 Malaysian Education: Winning in the Global Race RAISING THE STANDARDS OF OUR PUBLIC UNIVERSITIES – MOVING FORWARD Nurturing a Culture Of Quality in UKM RAISING THE STANDARDS OF OUR PUBLIC UNIVERSITIES – MOVING FORWARD Nurturing a Culture Of Quality in UKM

Winner of 2006 Prime Minister’s Quality Award THE QA JOURNEY QUALITY ASSURANCE DIVISION NATIONAL ACCREDITATION BOARD (LAN) QUALITY ASSURANCE DIVISION NATIONAL ACCREDITATION BOARD (LAN) UKM : MEDICAL FACULTY, ACADEMIC DEVELOPMENT CENTER, CHANCELLORY VC since Aug 2006

Winner of 2006 Prime Minister’s Quality Award The QA philosophy External QA Internal QA The role of the QA Agency is to facilitate the development of an internal (institutional) system of quality –Critical self appraisal and reporting is a crucial component –Identification of areas of strengths & concerns –Quality enhancement activities

Winner of 2006 Prime Minister’s Quality Award MANAGEMENT FOR QUALITY STRUCTURE QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES) QUALITY CULTURE –LEADERSHIP –VALUES –NORMS & PRACTICES –RECOGNITION

Winner of 2006 Prime Minister’s Quality Award STRUCTURE SUPPORTS THE CORE PROCESSES (DELIVERABLES) STRUCTURE SUPPORTS THE CORE PROCESSES (DELIVERABLES) TEACHING & LEARNING RESEARCH & INNOVATION COMMUNITY ENGAGEMENT FACULTIES & INSTITUTES CORPORATE & SUPPORT SERVICES

Winner of 2006 Prime Minister’s Quality Award REGISTRAR Human Resource General Adminstration Academic REGISTRAR Human Resource General Adminstration Academic CHANCELLORY GRADUATE MANAGEMENT CENTER ACADEMIC DEVELOPMENT CENTRE RESEARCH MANAGEMENT CENTER COMPUTER CENTER PRINTING & PUBLICATIONS PUBLIC & INTERNATIONAL RELATIONS CHANCELLOR’S FOUNDATION CHANCELLORY GRADUATE MANAGEMENT CENTER ACADEMIC DEVELOPMENT CENTRE RESEARCH MANAGEMENT CENTER COMPUTER CENTER PRINTING & PUBLICATIONS PUBLIC & INTERNATIONAL RELATIONS CHANCELLOR’S FOUNDATION BURSAR LIBRARY STUDENT & ALUMNI UKM Holdings Private Ltd HUKM CORPORATE & SUPPORT SERVICES MAINTENANCE & ENGINEERING

Winner of 2006 Prime Minister’s Quality Award Design of the programme content & structure, T/L methods, assessment methods Continuous Quality Management governance structure & administration of resources to design, deliver, monitor & enhance programmes RESOURCES Entry criteria, student support services, academic faculty, administrative staff, support staff, physical facilities, money, ICT, community & stakeholder engagement, research & links to education VISION MISSION & GOALS students graduates TEACHING & LEARNING

Winner of 2006 Prime Minister’s Quality Award QUALITY COUNCIL CHAIRED BY VICE CHANCELLOR QUALITY UNITS QUALITY IMPLEMENTATION COMMITTEE COORDINATES & MONITORS IMPLEMENTATION QUALITY MANAGEMENT STRUCTURE QUALITY POLICIES PLANNING, OBJECTIVES, STRATEGIES & PROJECTS, KEY PERFORMANCE INDICATORS, REWARDS ISO, EXTERNAL QA, INTERNAL AUDIT QUALITY AWARDS ISO, EXTERNAL QA, INTERNAL AUDIT QUALITY AWARDS QUALITY UNITS

Winner of 2006 Prime Minister’s Quality Award QUALITY SYSTEM QUALITY ENHANCEMENT REPORTING EVALUATION & BENCHMARKING DATABASES & INFORMATION SYSTEM CORE PROCESSES INFORMATION SOURCE Students Employers Profession Graduates/Alumni External Examiners, assessors INFORMATION SOURCE Students Employers Profession Graduates/Alumni External Examiners, assessors QUALITY CYCLE QUALITY CYCLE REINFORCEMENT Awards, Incentives etc REINFORCEMENT Awards, Incentives etc Criteria, Standards, KPI, v v v v EXTENSIVE USE OF ICT

Winner of 2006 Prime Minister’s Quality Award METHODS EVALUATION OF TEACHING & LEARNING STAKEHOLDER SATISFACTION SURVEY MEDIA REPORTS REPORTS FROM EXTERNAL AGENCIES Eg Auditor General, QAD, ACA ON-LINE COMPLAINTS Sistem Aduan WEB SITE COUNTER SERVICES SUGGESTION BOX SCHEDULED BERKALA/DIALOGUES With stakeholders (students, industry, employers etc) USE OF ICT FOR INFORMATION SYSTEM

Winner of 2006 Prime Minister’s Quality Award MANAGEMENT FOR QUALITY STRUCTURE QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES) QUALITY CULTURE –LEADERSHIP –VALUES –NORMS & PRACTICES –RECOGNITION

Winner of 2006 Prime Minister’s Quality Award QUALITY CULTURE SUSTAINED ENGAGEMENT FROM LEADERSHIP TO CREATE CONDITIONS WITHIN WHICH A WIDESPREAD COMMITMENT TO QUALITY & ITS ENHANCEMENT CAN FLOURISH (ENGAGE HEARTS & MIND OF STAFF & STUDENTS)

Winner of 2006 Prime Minister’s Quality Award RECOGNITION E.G WINNING PM’S AWARD ACCREDITATION INSTITUTIONAL AWARDS ETC RECOGNITION E.G WINNING PM’S AWARD ACCREDITATION INSTITUTIONAL AWARDS ETC REPUTATION FOR QUALITY INSTITUTIONAL SELF PERCEPTION STAFF INVOLVEMENT & HIGH MORALE STAFF INVOLVEMENT & HIGH MORALE BEST PRACTICES & BENCHMARKS AS INSTITUTIONAL CULTURE FOR QUALITY PERCEPTION OF PERFORMANCE INSTITUTIONAL PERFORMANCE V V V V V V V V V V V V INTERNAL SCRUTINY INTERNAL SCRUTINY EXTERNAL SCRUTINY EXTERNAL SCRUTINY MAINTAINING A QUALITY CULTURE & REPUTATION CYCLE MAINTAINING A QUALITY CULTURE & REPUTATION CYCLE INTERNAL SCRUTINY INTERNAL SCRUTINY BEST PRACTICES & BENCHMARKS AS INSTITUTIONAL CULTURE FOR QUALITY INTERNAL SCRUTINY INTERNAL SCRUTINY STAFF INVOLVEMENT & HIGH MORALE STAFF INVOLVEMENT & HIGH MORALE BEST PRACTICES & BENCHMARKS AS INSTITUTIONAL CULTURE FOR QUALITY INTERNAL SCRUTINY INTERNAL SCRUTINY INSTITUTIONAL SELF PERCEPTION STAFF INVOLVEMENT & HIGH MORALE STAFF INVOLVEMENT & HIGH MORALE BEST PRACTICES & BENCHMARKS AS INSTITUTIONAL CULTURE FOR QUALITY INTERNAL SCRUTINY INTERNAL SCRUTINY INSTITUTIONAL SELF PERCEPTION STAFF INVOLVEMENT & HIGH MORALE STAFF INVOLVEMENT & HIGH MORALE BEST PRACTICES & BENCHMARKS AS INSTITUTIONAL CULTURE FOR QUALITY

Winner of 2006 Prime Minister’s Quality Award INSTITUTIONAL QUALITY CULTURE EXTERNAL ELEMENT – ORIENTATION TO THE NEEDS OF THOSE WE SERVE  EXTERNAL STAKEHOLDER SATISFACTION INTERNAL ELEMENT- SUPPORTING STAFF IN THE FULFILMENT OF THEIR DUTIES BOTH INTERNALLY AND EXTERNALLY DIRECTED  INTERNAL STAKEHOLDER SATISFACTION ADD VALUE TO THE WORK OF THOSE AT THE FOREFRONT OF SATISFYING EXTERNAL STAKEHOLDERS

Winner of 2006 Prime Minister’s Quality Award LEADERSHIP & GOVERNANCE PARTICIPATION, INCLUSIVENESS REPRESENTATION, TRANSPARENCY CLARIFYING DIRECTIONS BETTER INSTITUTIONALCOMMUNICATION ACTING ON FEEDBACK COLLEGIAL DISCUSSION & CONSULTATION MOTIVATIVATING, REINFORCING PARTICIPATION, INCLUSIVENESS REPRESENTATION, TRANSPARENCY CLARIFYING DIRECTIONS BETTER INSTITUTIONALCOMMUNICATION ACTING ON FEEDBACK COLLEGIAL DISCUSSION & CONSULTATION MOTIVATIVATING, REINFORCING

Winner of 2006 Prime Minister’s Quality Award VALUES INFUSION Research Ethics Academic Code of Ethics Ethical Code for Administrative and support staff Transparent criteria & procedures for appointment, promotion & extension Disciplinary Rules & Regulations Research Ethics Academic Code of Ethics Ethical Code for Administrative and support staff Transparent criteria & procedures for appointment, promotion & extension Disciplinary Rules & Regulations

Winner of 2006 Prime Minister’s Quality Award Recognition & Awards Teaching & learning –Best Teacher –Teaching Innovation Research –Promising research –Publications –Laboratory management –Innovation & Invention Community Engagement Administration & Finance –Quality Circle –Counter Services –Grants & endowments –ICT Student projects Vice Chancellor’s Award (overall quality culture, image building)

Winner of 2006 Prime Minister’s Quality Award SATISFACTION AGENDA EXTERNAL SCRUTINY FIT FOR PURPOSE VALUE FOR MONEY MEETING STANDARDS ADEQUATE INFORMATION IMPROVEMENT EFFORTS SELF REGULATION TRANSFORMATIONAL, INNOVATIVE AUTONOMY IN DISCHARGING DUTIES ACCOUNTABILITY, DISCIPLINE, ETHICAL CODE RECOGNITION

Winner of 2006 Prime Minister’s Quality Award PRIME MINISTER’S QUALITY AWARD 2006

Winner of 2006 Prime Minister’s Quality Award Terima Kasih UNIVERSITI KEBANGSAAN MALAYSIA The National University of Malaysia UNIVERSITI KEBANGSAAN MALAYSIA The National University of Malaysia