1. Programme Review Dhaya Naidoo Director: Quality Promotion
Directorate of Quality Promotion
QP_DN

2. Programme Review
Express our gratitude for your willingness to participate in this developmental exercise
Purpose is to build capacity within the institution to critically engage with our practice
Directorate of Quality Promotion
QP_DN

3. Workshop Outcomes
Orientate programme review committees to programme review process
Programme review in the institutional and national contexts
Roles and responsibilities
Programme review manual
Portfolio analysis
Conducting site visits
Directorate of Quality Promotion
QP_DN

4. Quality Definitions Excellence Fitness of and for purpose,
Value for money
Transformation (i.e. developing the capabilities of individual learners for personal enrichment as well as the requirements for social development and economic and employment growth).
Directorate of Quality Promotion
QP_DN

5. Quality Management
Quality assurance: the policies, systems, strategies and resources used by the programme to satisfy itself that its quality requirements and standards are being met.
Quality support: the policies, systems, strategies and resources used by the programme to support and sustain existing levels of quality.
Quality development and enhancement: the policies, systems, strategies and resources used by the programme to develop and enhance quality.
Quality monitoring - the policies, systems, strategies and resources used by the programme to review, monitor and act on quality issues.
(Adapted from HEQC Training Material)
Directorate of Quality Promotion
QP_DN

6. Programme Review Purpose
The purpose of a programme review is to make judgements about the value or worth of an academic programme within the local, regional, national and international contexts.
It signals where the academic programme is in its developmental trajectory
Clearly articulates self-improvement plans with measurable targets within specified timeframes
Directorate of Quality Promotion
QP_DN

7. Programme Review Purpose
Premised upon a reflective, diagnostic, and continuous improvement attitude
It requires a programme group to make self-judgements regarding all their teaching and learning, research and community service activities in a critical but constructive manner
Signals their intentions to remedy any identified weaknesses and improve practices.
Directorate of Quality Promotion
QP_DN

8. Reflective Practitioners
Programme Review
Our Approach
Why do we do what we do? (Do we have a comprehensive understanding of what we are, or supposed to be, doing?)
Why do we do it in a particular way? (Do we do the right things in the right way?)
How well are we doing it?
How do we know how well we are doing?
What can we do better? (Do we really achieve what we set out to do?)
Reflective Practitioners
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

9. Roles and Responsibilities
Directorate of Quality Promotion
Develops self-assessment in instruments
Orientates and supports programme groups
Workshops the instrument and the review process
Coordinates the programme review
Programme Group
Conducts a self-assessment of their programme using the TUT instrument
Develops a descriptive and analytical portfolio
Develops and implements a programme improvement plan
Programme Review Committee
Critically analyses the portfolio
Conducts a site visit and interview staff and students to validate and triangulate portfolio claims
Directorate of Quality Promotion
QP_DN

10. Programme Review Process
Programme group conducts self-evaluation
Programme develops a critical portfolio
Programme review committee critically analyses the portfolio
Programme review committee conducts site visits and interview staff and students
Programme review committee writes a report based on the portfolio review and interview
Report and portfolio submitted to Dean, DVC: Academic
Programme group submits programme implementation plan to Dean, DVC and DQP
DQP monitors implementation and writes follow up report
Directorate of Quality Promotion
QP_DN

11. Programme Review Approach
Model is loosely based on the South African Excellence Model.
The framework takes into account the HEQC framework and criteria for programme accreditation, but does not follow it exclusively.
Programme review is a natural activity within our concept of quality and our quality management system
Demonstrate through this process that none of our programmes are of questionable quality, and that we have effective and efficient internal programme quality assurance mechanisms in place.
Directorate of Quality Promotion
QP_DN

12. Programme Review Framework
Input
Process
Output and Impact Review
Enablers
Results
Leadership
Customer & Market Focus
Teaching & Learning Process
Student Performance
Business Results
Policy & Strategy
Research Output
People Management
Customer satisfaction
5. Resource & Information
Management
People Satisfaction
Partnership performance
Impact on society
Continuous Improvement
Directorate of Quality Promotion
QP_ DN_

13. Inputs 1. Leadership Fitness for and of purpose
Vision, mission, strategic goals
Management and Planning
Improvement mechanisms
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

14. Inputs 2. Policy & Strategy Teaching & Learning strategy
Policies & procedures
Teaching and Learning
Student Assessment
Post Graduate
Research
Community Service
NSSP
Programme Coordination/ Administrative Services
Compliance
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

15. Inputs 3. Customer & Market Focus 4. People management
Student recruitment, selection, access
Student academic development
Relevance
Programme design
Administration
4. People management
Staff recruitment, development, maintenance,
Equity
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

16. Inputs 5. Resource & Information Management Library Computer provision
Classrooms
Laboratories
Equipment
Study guides
MIS
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

17. Process 6. Teaching & Learning Process
Facilitation in different modes & methodology
Assessment in different modes & methodology
Research
Postgraduate studies
Work integrated learning
Community service
Short courses
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

18. Outputs 7. Student Performance Pass, throughput & retention rates
Post-graduate performance
Related short course successes
Equity of outcomes / representivity
Integrity of Certification
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

19. Outputs 8. Research Output 9. Customer satisfaction Post-grad degrees
Papers, artifacts, patents
9. Customer satisfaction
Student satisfaction
Employer satisfaction
Employment Data
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

20. Outputs 10. People Satisfaction 11. Partnership performance
Staff satisfaction
11. Partnership performance
12. Impact on society
Community service rendered
Use of research
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

21. Impact and Review 13. Business Results Attainment of Outcomes
Curriculum Alignment
Stakeholder Feedback
Self-Assessment
Reports (examination reports, quality reviews/audits)
Improvement achieved
Improvement recommended
Directorate of Quality Promotion
QP_ DN_ Framework Presentations_ 2004/09/13

22. Programme Review Leadership ELEMENT / FOCUS AREA EVALUATIVE QUESTIONS
SUPPORTING EVIDENCE
1.2. Vision, mission and strategic goals (Fitness of Purpose)
How do the qualification and its learning programme (purpose, rationale, outcomes, and curriculum) responds to national, regional and local employment and socio-cultural needs (fitness of purpose)?
Needs analysis, feedback from industry/advisory boards.
Reference to national policies in programme planning.
How does the programme address transformational issues including equity of access and equity of outcomes?
Admissions policy and student development plan
Directorate of Quality Promotion
QP_ DN_

23. Programme Review: Conclusion
Programme review is an iterative process.
Integral part of the quality improvement cycle
Foundation of the institutional audit and programme accreditation processes
Reflective, developmental and accountable purposes.
Directorate of Quality Promotion
QP_DN