Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro | Professional Services Ingram Micro 3 rd Party Warranties Build Customer Loyalty with Warranty Services John Redman Manager of Professional Services Operations September 27, 2013

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2 Agenda ■ ■ Introduction to 3 rd Party Warranties ■ ■ Why Offer 3 rd Party Warranty Services ■ ■ Options ■ ■ Profitability potential ■ ■ The Pitch ■ ■ Introduction to IM Link ■ ■ IM Link Resources

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3 Product Protection Plans Protect customer’s equipment Protection beyond Manufacturer’s Warranty 24x7 Support Support full lifecycle of customer’s assets More than just insurance 3 rd Party Warranty Services

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4 Future customer loyalty Peace of mind on protected investments Minimize down time when failure does occur Increased revenue and margin opportunities 2 out of 10 will purchase just by being asked Cost of Supporting damaged and dead inventory Stay competitive Who else is speaking to your customers? Are your competitors including this as a service? Why Offer Extended Service Coverage

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5 3 rd Party Warranty Services Coverage Options Standard Service (3-5 business days) Next Business Day 1 year, 3 year, 4 year, 5 year plans Vendor Agnostic Category Options Electronics Whitebox Computers / Whitebox Servers Desktops / Notebooks / Tablets / Servers Service Options Repair or Replace Accidental Damage from Handling (ADH) Customer Benefits Peace of mind on protected Investments Minimize down time during failure Availability and Accessibility Partner Benefits Stay focused on future sales Revenue and Margin opportunities Reduced Costs (Support / inventory) Stay Competitive Increase customer loyalty

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 6 Profitability Potential 25 laptops being purchased 6 Laptop Price (per device)$700 Total HW Sales (25 devices)$17,500 Standard, 3 years of PPP (MSRP per device) $ Additional Revenue Potential (25 devices) $7,225 Reseller Price (per device)$ Potential Partner Profit$2,625 (36% GM) Other Considerations: Competitor Offerings On-call / After Hours Support Opportunity Cost Customer Loyalty Single Source Solution Provider

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7 The Pitch Questions to Ask your End-User What happens if your device goes down? When do you expect to refresh this product? Are you looking for peace of mind? What other purchases have Extended Service Protection? Automobiles, Appliances, Other Electronics, Jewelry, etc. 2 out of 10 Customer will purchase Extended Service Plans just from being asked

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9 Professional Services – IM Link VAR  Resellers  MSP  Vendors service providers IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners IM Professional Services customers services Plan Implement Manage Support Benchmarking  Assessment  Planning  Strategy  Design Certification  Pre-Sales Tech Support Benchmarking  Installation  Configuration  Tuning  Testing  System Integration  H/W-S/W Upgrades  Application Development  S/W Customization  Migration Benchmarking  Administration  Asset Management  Systems Management  Performance Tuning  Production Control  Back-up and Archiving  Replication  Help Desk  Remote Infrastructure Management  Relocation Benchmarking  Warranty  Asset Disposition  Break-Fix  Hardware Support  Software Support  Business Recovery  Training/Certification  Recycling- Remarketing

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10 Ingram Micro Professional Services IM Link IM brokered solution provider network Standard hourly rates for labor services IT Staffing Services Permanent or temporary positions Flexible Staff Augmentation Solutions IT Asset Disposition Services Secure and responsible disposal Removes liability for information SCORE Professional Services Category and Vendor Specific Services SKU’d and Customizable SOW’s Ingram Micro Training Academy Classroom or Online – guaranteed to run Can be resold to end users 3rd Party Warranty Services Private label product protection Variety of Coverage Options Remote System Admin Services Save a truck roll Outsource support and development System Integration Services Compliment Cloud Services sales Customizable to end-user environments

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11 Questions?

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12 For submitting requests through IM Link… Sales and Support Assistance… | (800) x67247 | x66686 | x66492 To become an IM Link Service Provider… | (800) ext | (800) Follow us: Ingram Micro Professional | Getting Linked Up with IM Link

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.