Retail Leadership Development Program Erin Helcl Head of Training, TELUS Retail Ltd

Program objectives To create a cost-effective retail-specific program designed to attract, engage and develop our future leaders that is available to team members across the country.

Philosophy Learning Culture Mentor driven content delivery Small groups allow support and discussion Activities to practice and gain experience Time to think and learn Exponential Leadership

Candidate success profile Performs in current role Proactive in career development Goes above and beyond Seen as a leader Able to handle increased scope

Program timeline Applications submission Kick-off call Phase 1: Leadership competencies Phase 2: Career development Graduation call November January January – May 14 weeks May – August 10 weeks September

Collaborative development LDP Senior Mentor Area Manager Learning Specialist LDP Mentor Store Manager LDP Participant

What people are saying “The LDP program encourages positive thinking and goal setting not only for our career development but our personal development as well.” LDP Mentor “I strongly believe that the LDP program has made me a great leader and a better person!” Koodo Team Member “Taking LDP has been one of the most rewarding experiences I’ve had an opportunity to participate in.” - TELUS Senior Sales Rep

2013 results Leadership competencies 94% of participants say they have gained new leadership skills. Career goals 93% of graduates left the program with a clear career vision and development plan. Promotions 25% of 2013 participants were promoted.