DIRECTORATE GENERAL OF SYSTEMS & DATA MANAGEMENT CENTRAL BOARD OF EXCISE & CUSTOMS Local Area Network (LAN) Project Testing of Equipped LAN at other than Stand-alone Ranges & Operational Training on installed LAN equipment

PricewaterhouseCoopers Directorate General of Systems & Data Management 2 Slide Aug-15 Contents ATP Roles Process and Support Product Testing

PricewaterhouseCoopers Directorate General of Systems & Data Management 3 Slide 3 ATP and Roles ATP (Acceptance test process) : This process involves series of standard agreed tests to establish the following with respect to the LAN infrastructure deployed at CBEC offices : Verification of BoM Installation Quality Checks Functionality Check of the equipment installed LAN connectivity and integration with WAN, (if installed)

PricewaterhouseCoopers Directorate General of Systems & Data Management 4 Slide 4 Roles HP: Hewlett-Packard is the Lead Service Provider implementing the CBEC LAN Project PwC: PricewaterhouseCoopers is the Project Manager for the project and would carry out the Acceptance Test process. PwC/their outsourced representatives from CMS would be visiting all sites to conduct the tests. Lead Nodal Officer ( in charge of the building) is expected to facilitate the acceptance process and sign off on the Acceptance document immediately after completion. He would coordinate with other co-located CBEC offices to facilitate ATP on scheduled dates.

PricewaterhouseCoopers Directorate General of Systems & Data Management 5 Slide 5 Process and Support  Prior information would be provided to lead Nodal Officer ( 3 days in advance) regarding scheduling of ATP. Changes in the proposed dates may be minimised to enable overall adherence to project schedule.  ATP would be carried out by PWC and HP representative in presence of Lead Nodal Officer or his nominee (s) ( since adherence to schedule is necessary).  The team visiting for ATP from PWC and HP would brief the lead nodal officer / nominee (s) about processes, documentation and steps.  Any queries or clarification by CBEC officer during ATP process would be answered by local PWC and HP teams.Other queries may be escalated immediately to central teams of M/s PWC/ HP.  ATP activities may take one day or more ( according to the size of the location). Local assistance would be requested accordingly.

PricewaterhouseCoopers Directorate General of Systems & Data Management 6 Slide 6 Process and Support contd….  During ATP operations of various products would be demonstrated and on-site training provided by HP.  IT in-charge of the building should also be part of the process. If possible electrical in-charge may also be included.  Lead Nodal officer needs to sign-off on the test results and ATP documents. Any minor observations may be noted at time of sign off on the ATP document itself.  A copy of ATP report would be provided to Nodal officer for his reference and records.

PricewaterhouseCoopers Directorate General of Systems & Data Management 7 Slide 7 General Instructions regarding Product Testing ( Details as per ATP document) Thin Client Check for Physical damage, if any and record. Switch “ON” the thin client Enter User Name and Password provided by HP Personnel Check for application access e.g. ACES. Printing through Network laser/line Printer and/or directly connected printer (deskjet) Check for physical damage, if any and record Switch “ON” the Printer Create a test page in Open office installed in Thin Client Fire a Print out on the Printer configured

PricewaterhouseCoopers Directorate General of Systems & Data Management 8 Slide 8 Scanner Check for Physical damage, if any and record Switch “ON” the Scanner Take any document scan and save the document Open the document to verify if the scanning was performed properly Print Server Check for physical damage if any and record. Switch “on” the server Check general functionality Simultaneously Fire Printouts from more than one Thin Client to test the functionality of Print Queue. Product Testing contd….

PricewaterhouseCoopers Directorate General of Systems & Data Management 9 Slide 9 Power Equipment Different sets of acceptance process has been formulated for sites -With DG and UPS -With UPS only The appropriate test process is to be chosen and conducted. The test process is designed to establish the following : Out put voltage of DG and UPS at various stages. UPS Battery backup time of 15 minutes. Un-interrupted power supply change over. Auto start/shut down of DG in case of power failure. Manual start/shut down of DG. Product Testing contd….

PricewaterhouseCoopers Directorate General of Systems & Data Management 10 Slide 10 Contact Details of Central Teams HP Landline: for the ATP and training period For Hardware : -Akshat Sinha : -Suresh Lodhi : For Networking: -Ravinder Kumar : For UPS and Diesel Generator sets: -Debashish Dutta : PWC -Landline : Abhik Chopra : -Tripti Batra : -Cdr Deepak Uppal (Retd) : Directorate of Systems Central Excise & Service Tax Formations: Shri Suresh Kumar Additional Director Customs Formations: Shri Yogendra Garg, Additional director

PricewaterhouseCoopers Directorate General of Systems & Data Management 11 Slide 11 Operational Training The objective of this training is to familiarize users with the products installed and its usage This training would go hand in hand with the ATP drill. Audience: Thin client/ Printer/Scanner – All application users Diesel Generator/ UPS – Admin office or Electrical Vendor in- charge of Electrical system for the building Print Server/ Switch – Nodal Officer / Officer(s) familiar with IT

PricewaterhouseCoopers Directorate General of Systems & Data Management 12 Slide 12 Operational Training – Thin Client Thin Client How to switch “ON” and “OFF” Login into Thin Client Launch Applications – Firefox (Web Browser)/ Citrix client/ Open office Login in to application Take Printouts Basic Troubleshooting Power and LAN cables Monitor (TFT)/Mouse and Keyboard cables Powering Issues/ Keyboard or Mouse detection Check for Internet Protocol (IP) address LAN Connectivity testing

PricewaterhouseCoopers Directorate General of Systems & Data Management 13 Slide 13 Operational Training – Network Printer Network Printer How to switch “ON” and “OFF” Loading of Paper Take Test Printouts Basic Troubleshooting Power and LAN cables Check for Internet Protocol (IP) address Removing Paper Jam Toner replacement

PricewaterhouseCoopers Directorate General of Systems & Data Management 14 Slide 14 Operational Training – Deskjet Printer Deskjet Printer How to switch “ON” and “OFF” Loading of Paper Take Test Printouts Basic Troubleshooting Power and Universal Serial Bus (USB) cables Removing Paper Jam Toner replacement

PricewaterhouseCoopers Directorate General of Systems & Data Management 15 Slide 15 Operational Training – Scanner Scanner How to switch “ON” and “OFF” Loading of Paper Scanning a document Basic Troubleshooting Power and Universal Serial Bus (USB) cables Removing Paper Jam

PricewaterhouseCoopers Directorate General of Systems & Data Management 16 Slide 16 Operational Training – Print Server Print Server How to switch “ON” and “OFF” Login Scanning a document in case Scanner is connected to this Print Server Basic Troubleshooting Power and LAN cables Monitoring print queues Test printout to check Print queue

PricewaterhouseCoopers Directorate General of Systems & Data Management 17 Slide 17 Operational Training - Switch Switch Bring to notice of Nodal officer the location of switches Handover the Rack Keys Identify a switch Basic Troubleshooting Call Helpdesk for troubleshooting Power and LAN cables connection Login in to Switch Identification of what is Console Cable and what purpose it is to be used How to switch ON and OFF switch in case instructed from Helpdesk

PricewaterhouseCoopers Directorate General of Systems & Data Management 18 Slide 18 Operational Training – Diesel Generator Diesel Generator How to switch between Auto and Manual mode Manual Starting procedure How to check for Diesel (Fuel Tank) available status Oil status How to read Voltage and Current meter reading; Basic Troubleshooting Call Helpdesk for Troubleshooting

PricewaterhouseCoopers Directorate General of Systems & Data Management 19 Slide 19 Operational Training – UPS UPS Identify Input and Output Isolators ON and OFF position of Isolators How to read errors or notification on UPS LCD (there is a display on the UPS) screen Basic Troubleshooting Call Helpdesk for Troubleshooting and narrate the error on the display If Electrician is present: Check for Input and output voltage