Healthy Lifestyles Solutions

Healthy Lifestyles Solution Overview IBC has integrated all health management and wellness programs into a new, comprehensive health management program called Healthy Lifestyles Solutions. IBC offers a variety of health and wellness programs, tools, and services to help members take control of their health. Employers can use these programs to encourage employees to live healthier lifestyles, helping to save money on medical costs. 2

What's New? Encompasses all health management programs under new Healthy Lifestyles Solutions name New streamlined administration for reimbursement of fitness, weight management, and tobacco cessation programs. Elimination of safety reimbursements (bike helmets, first-aid/ CPR classes, parenting classes) New employer rewards program options and administrative operations/processes of those programs New primary health coach model and employer options for intensive health coaching programs 3

Healthy Lifestyles Solutions Timing Healthy Lifestyles Solutions will be available to existing customers and members upon migration. New Primary Health Coach care and condition management programs went into effect in April 2013 for fully-insured customers and go into effect in January 2014 for self-funded customers. Health Management programs become available to new customers on the effective date of their IBC medical coverage. 4

Healthy Lifestyles Solutions Wellness Programs for Members 5 Money Back Reimbursements Discounts & Savings Online & Mobile Tools Education & Information Health Management & Support Fitness Weight Management Tobacco Cessation Blue 365 CorCell Silver Sneakers WebMD Personal Health Profile Personal Health Record My Health Assistant Stress Mgmt Wellness Guidelines Resources for Adoptive Parents Pregnancy and Infant Care Preventive Health Reminders 24/7 Nurse Line Condition (Disease) Management Case Management Utilization Management

Healthy Lifestyles Solutions Wellness Program Options for Group Customers 6 Rewards & Incentives Worksite Wellness Team Challenges Telephonic Wellness Coaching Rewards Custom Rewards Onsite Programs Wellness Van Hit Your Stride Walking Program Ready! Set! Move! Physical Activity Challenge Lifestyle, Obesity, and Tobacco Cessation

Care and Condition Management Primary Health Coach Model 7 24/7 Nurse Line –Gives members a single point of contact for their care needs Condition (Disease) Management –Targeted outreach to members through Primary Health Coach, based on stratification of claims, biometric screening, PHP, and pharmacy data Case Management –Coordinates multiple aspects of care Utilization Management –Employers receive information on how their members are using IBC benefits and services