Communication-Basics and Strategies

A famous quote says - “The way we communicate with others and with ourselves ultimately determines the quality of our lives”

Communication - Is the process of passing any information from one person to the other person

Types of Communication Verbal communication - Information flows through words - Speeches - Presentations, etc.

Non-verbal communication - Information flows through picture. - Facial expressions - Gestures, etc.

Types of Communication (Continuation) Visual Communication - The information from signboards - Displays - Banners, etc.

Types of Communication Systems Optical Communication System - Signal in the form of light

Radio Communication System - The information flows with the help of a radio.

Types of Communication Systems (Cont.) Duplex communications system - Two equipment's can communicate with each other in both the directions simultaneously

Types of Communication Systems (Cont.) Half Duplex Communication System - Both the two parties can’t communicate simultaneously. The sender has to stop sending the signals to the recipient and then only the recipient can respond.

Types of Communication Systems (Cont.) Tactical Communication System - communication varies according to the changes in the environmental conditions and other situations.

Communication Models - A model is widely used to depict any idea - thought - a concept

Learn about the various communication models: Berlo’s Model of Communication Shannon and Weaver Model of Communication Schramm’s Model of Communication Helical Model of Communication Westley and MacLean’s Model of Communication Aristotle Model of Communication

Ex. Aristotle Model of Communication

Barriers in Communication - communication leading to misunderstandings - misinterpretations by the receiver.

Role of communication barriers in communication Noise - plays an important barrier to effective communication. Imagine you want to pass on some information to a person.

Unorganized Thought - are instrumental in poor communication Wrong interpretations - An information can be wrongly interpreted by the receiver leading to a complete mess.

Not Understanding the receiver - the picture tells itself that human explaining something to monkey.

Role of communication barriers in communication (Cont.) Ignoring the content - The content has to be clear and interesting. - Don’t just speak - take some time to find out what you are speaking. Avoiding the Listener - Ex. Imagine yourself attending a seminar where the speaker is simply reading from his notes and for once has not made any eye contact with you.

Role of communication barriers in communication (Cont.) Not confirming with the recipient - Always cross check with the listeners, whether they have received the correct information or not. Not understanding the mood of the recipient- Try to understand the interest or the mood of the second party and read the mind of the other person.

Role of communication barriers in communication (Cont.) Low pitch and tone - Sometimes even the pitch -tone can play a communication barrier. Impatient Listener - The listener also has to be patient enough to absorb the complete information -respond accordingly. Different cultural level - individual can never think on the same line as his boss does -There is always a difference in their thought process.

Strategies to Improve Communication - listen attentively. - Never speak at a noisy place.

-Speaking clearly -properly speaking is an effective communication. - Always try to understand the mood of the second party before communicating.

Business Communication - It is the mutual exchange of understanding - originating with the receiver. - Communication needs to be effective in business.

Business Communication can be of two types: Oral Communication - An oral communication can be formal or informal. -formal means of communication like: meetings - interviews, etc. Written Communication - Written means of business communication includes – agenda -Reports -Manuals, etc.

Managerial Communication Managerial communication - helps managers communicates with each other - as well as with employees within the organization. Managerial Communication - helps in the smooth flow of information among managers working towards a common goal.

Two types of Managerial Communication Interpersonal Communication - Interpersonal communication generally takes place between two or more individuals at the workplace. Organizational Communication - Communication taking place at all levels in the organization refers to organizational communication.

There are two ways managers communicate amongst themselves and with their subordinates: Verbal Communication- Managers must choose the right words to address their team members. Written Communication- Managers must inculcate a practice of communicating through s with their juniors as it is the one of the most reliable modes of communication.

Public Speaking Public speaking- is the process and act of speaking - or giving a lecture to a group of people in a structured - deliberate manner intended to inform - influence, or entertain a listening audience.

Training and Education Effective public speaking can be developed by joining a club such as Toastmasters International Association of Speakers Clubs, Speaking Circles, in which members are assigned exercises to improve their speaking skills.

General The objectives of a public speaker's presentation can range from simply transmitting information, to motivating people to act, to simply telling a story.