EFFECTIVE COMMUNICATION

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Presentation transcript:

EFFECTIVE COMMUNICATION

EFFECTIVE COMMUNICATION What we communicate: Can get lost in translation despite our best efforts We say one thing, the other person hears something else Can often lead to misunderstanding, frustration and conflict. It sounds so simple: say what you mean.

EFFECTIVE COMMUNICATION WHAT IS EFFECTIVE COMMUNICATION? It is more than just exchanging information. It is understanding the emotions and intentions behind the information.

EFFECTIVE COMMUNICATION WHAT IS EFFECTIVE COMMUNICATION? Effective communication is how you convey a message so that it is received and understood by someone in exactly the way you intended.

EFFECTIVE COMMUNICATION More than just words, effective communication is a combination of skills which include: Non verbal communication Attentive listening Stress management Communicate assertively Recognize and understand your own emotions and those of the person you’re communicating with

EFFECTIVE COMMUNICATION Improving Communication Skills #1 BE A GOOD LISTENER Focus on what is being said and understand. This will make the person feel heard and understood Recognize and understand your own emotions and those of the person you’re communicating with

EFFECTIVE COMMUNICATION Tips for effective listening: Focus fully on the speaker Avoid interrupting Set aside any judgement Show your interest Provide feedback

EFFECTIVE COMMUNICATION Improving Communication Skills #2: PAY ATTENTION TO NONVERBAL SIGNALS Body language Facial expressions and eye contact Body movement, gestures and posture Tone of your voice You can effectively communicate with open body language – arms down uncrossed, open stance, maintain eye contact with the person

EFFECTIVE COMMUNICATION Improving Communication Skills #3 KEEP STRESS IN CHECK Use stall tactics Pause to collect your thoughts Make one point and keep answers short Deliver your words clearly keeping eye contact and maintain an even tone in your voice

EFFECTIVE COMMUNICATION Improving Communication Skills #4 ASSERT YOURSELF Value yourself and your opinions – displays confidence Know your rules – use the words contained within the rules when offering explanations

EFFECTIVE COMMUNICATION QUESTIONS?