1. COMMUNICATING EFFECTIVELY

2. TWO ESSENTIAL ELEMENTS FOR POSITIVE RELATIONSHIPS 1. SHOWING RESPECT 2. RECIPROCAL RELATIONSHIPS

3. RECIPROCAL RELATIONSHIPS: The amount of give and take is equal. EX: You work out differences with a friend without hurting them

4. AFFIRMATIONS: Positive expressions that smooth the way to mutual respect, understanding, and cooperation.

5. Examples of Affirmations: Showing kindness Giving praise Building self-esteem Showing appreciation

6. Assertive Communication: Direct and honest communication about what you think, feel, believe, or want without showing disrespect. Use I-messages

7. Aggressive Communication Verbal attack that judges and tramples on the feelings of others.

8. Nonverbal Communication Expressions Gestures Body posture

9. Mixed Messages Your expressions, gestures, and body language should match your verbal message so the listener is not easily confused.

10. Communication Breakdown The fastest way to communication breakdown is showing disrespect.

11. Communication Effectiveness Show respect Check tone of voice Do not interrupt Show you are paying attention

12. Listening Skills Passive Listening- listening quietly and attentively.

13. Active Listening Listener interacts with the speaker and pays close attention to what the speaker is saying.

14. Active Listening Techniques Asking for feedback (reflective listening) Ask for clarification Empathize with the speaker Avoid judgment or giving advice

15. Monitor your communication Interpreting the signals Interpreting mood Analyzing your messages

16. Meeting New People Choose topics easy to talk about Play an active part Avoid talking too much or too little Be sincere and honest

17. Factors that contribute to communication failure Incorrect assumptions Differing viewpoints Cultural differences

18. Tips for Effective Listening Maintain eye contact Listen for main points Identify nonverbal and verbal messages Ask question to clarify Avoid only listening for what you want to hear