1. Jump Start Communication after Deployment (MAR 2103) 1 Jump Start Communication after Deployment FACILITATOR’S NAME DATE

2. Jump Start Communication after Deployment (MAR 2103) 2 Communication is impacted 7% by words, 38% by voice qualities, and 55% by body movements. - A. Barbour “Louder than Words: Nonverbal Communication”

3. Jump Start Communication after Deployment (MAR 2103) 3 Recognize the components of effective communication. Discuss best practices for effective communication. Apply communication tips to ease reintegration after deployment Objectives

4. Jump Start Communication after Deployment (MAR 2103) 4 Setting the Stage for Communication Respect Active Effort Timing No Attacks –“I” messages Be Honest

5. Jump Start Communication after Deployment (MAR 2103) 5 YOU vs. “I” YOU MESSAGE: YOU are not listening to what I am saying! “I” MESSAGE: I feel frustrated when I have to repeat my point because I think I am not being heard.

6. Jump Start Communication after Deployment (MAR 2103) 6 Setting the Stage for Communication Respect Active Effort Timing No Attacks –“I” messages Be Honest

7. Jump Start Communication after Deployment (MAR 2103) 7 Communication Skill Tips Exercise With your table brainstorm tips for your assigned communication skill and record them on a piece of butcher block paper. Verbal – what do you need to consider when speaking to someone? Non-verbal – what do you need to consider about body language? Listening – what do good listeners do? Feedback – what is feedback? What makes it effective? Manage Stress – what can you do if you start to get upset during communication?

8. Jump Start Communication after Deployment (MAR 2103) 8 Verbal Communication Tips Think before you speak Make eye contact Be specific and clear Be concise Be positive Verbal Modeling

9. Jump Start Communication after Deployment (MAR 2103) 9 Nonverbal Communication Tips Reading nonverbal communication –Practice observing people –Be aware of individual differences –Look at nonverbal signals as a group Using nonverbal communication –Use nonverbal signals that match your words –Adjust you nonverbal signals to the context –Use body language to convey positive feelings

10. Jump Start Communication after Deployment (MAR 2103) 10 Active Listening Tips Focus fully on the speaker Avoid interrupting Avoid appearing judgmental Show your interest Provide feedback

11. Jump Start Communication after Deployment (MAR 2103) 11 Feedback Tips Restate the original content and feeling (Parrot/Paraphrase) Don’t express opinion as fact Explain your reasons Ask questions Be courteous Critique the content not the person Respond, don’t react

12. Jump Start Communication after Deployment (MAR 2103) 12 Manage Stress during Communication Recognize you are becoming stressed Take a moment to calm down Bring senses to the rescue Look for humor Be willing to compromise Agree to disagree

13. Jump Start Communication after Deployment (MAR 2103) 13 Handling Communication When You Are Upset 48 hour rule Stop Think Talk Listen

14. Jump Start Communication after Deployment (MAR 2103) 14 Recognize the components of effective communication. Discuss best practices for effective communication. Apply communication tips to ease reintegration after deployment Objectives

15. Jump Start Communication after Deployment (MAR 2103) 15 Jump Start Communication after Deployment FACILITATOR’S NAME DATE