Ric Eschenwald Government Solutions Architect, FileNet Corporation Mobile Enterprise Content Management

Agenda Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

Enterprise Content Management ECM WCMWCM ImagingImaging Document Management DAMDAM VCMVCM BPMBPM Records Management Electronic Forms CollaborationCollaboration

What Would Be the Impact on Your Agency if… The most relevant, up-to- date content was immediately available? Process steps were automated or executed by the right people at the right time? The right systems are transparently connected and updated? They can make Better Decisions, Faster

Agenda “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A

Government Mobility FileNet Back End Cellular Connection Mobile Worker’s ECM Resources Field Packet Document Scanner Docking Station

FileNet / Fujitsu Mobile Solution Architecture Digital Camera Handheld Tablet PC with Scanner Mobile Application – P8 Forms Manager and Mobile Gateway Client Inter Department Intra Department Scanner Work Station with P8 Forms Manager Docking Station Scanner Backend Legacy and Databases FileNet Enabled ECM FileNet Backend P8 Front Office Field – Mobile Worker Field Packet Wireless Gateway Mobile Application and Mobile Middleware Wireless Network (802.11, 2.5G, 3G, )

Software & Hardware Components GPS Receiver Biometric Device Digital Camera

Access to Documents from FileNet ECM

Selecting Synchronize uploads completed work and downloads new work

Real-time reports Escalation management

“The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry” Gartner “The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry” Gartner Increased field worker productivity Higher management visibility into workforce productivity Faster response to customer service requests - improves customer satisfaction Improved asset and worker tracking Increased worker collaboration and market responsiveness Adoption of electronic-based forms to replace manual paper-based transactions Higher worker satisfaction What Benefits Are Desired From Mobility?

Mobile ECM in Government Health Dept. Inspections Health Dept. Inspections Fire Inspections Fire Inspections First Responder Data Gather First Responder Data Gather Code Inspection Code Inspection Community Policing Community Policing Public Works Project Status Public Works Project Status GIS Field Submittal GIS Field Submittal Mental Health Casework Mental Health Casework Child Welfare Child Welfare Occupational Safety Inspection Occupational Safety Inspection INS Fieldwork INS Fieldwork Customs Intake Processing Customs Intake Processing Border Patrol Border Patrol Livestock Tracking (Mad Cow) Livestock Tracking (Mad Cow) Mobile HR Asset Management Asset Management Public Utilities Fieldwork Public Utilities Fieldwork Legislative Packet Legislative Packet Human Svcs. Casework Human Svcs. Casework State EPA Field Work State EPA Field Work Hospital Inspections Hospital Inspections Permit Inspections Permit Inspections Parole Probation Field Work Parole Probation Field Work Probation Fieldwork Probation Fieldwork City Council Legislative Packet City Council Legislative Packet Case Management (HHS) Case Management (HHS) DOT Fieldwork DOT Fieldwork Workers Comp Enforcement Workers Comp Enforcement State Auditor Fieldwork State Auditor Fieldwork Dept. Agriculture Reporting Dept. Agriculture Reporting Parole Fieldwork Parole Fieldwork National Park Fieldwork National Park Fieldwork USDA Inspections USDA Inspections FHA Fieldwork FHA Fieldwork LocalStateFederalAll

Mobile Social Worker Overview Business Problem Too much time spent on administrative tasks Need to spend more time with every child Business Solution Electronic forms to replace existing paper-based forms and reduce documentation time Remote connectivity to provide accurate and timely reports Collaboration with coworkers and supervisors Solution Benefits Reduce administrative time involved with documentation Improve worker quality of life Increase time spent with clients (children) Accurate, undisputable electronic record of investigation

Emergency First Responder Overview Business Problem Need immediate access to location information Fire hydrants, sewers, electrical distribution, gas lines Need to share incident information with commanders Need to improve response time to life-threatening situations Business Solution Captures data and images related to incident – while on the scene Remote connectivity to share critical information with commanders in real- time Onboard device storage of critical location information Solution Benefits Provide real-time data to commanders to react faster Reduce loss of life Mobile Fire and Police Mobile Paramedic

Health Dept. Inspection Business Problem Utilization of the Workforce Lack all the data and content in the field Business Solution Provide all relevant content in a work packet Intelligent routes content and automates what used to be a manual steel basket intensive process Solution Benefits Field Efficiency way up Integrate and share data with other investigative units

Summary The tools and resources that will enable you to address the most compelling problems you face today in making your field inspection processes more efficient and operationalize your business rules in the most rapid, efficient and compelling manner exist today. FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now. Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

Agenda “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A

Questions and Answers