1. Mobile Enterprise Content Management
Ric Eschenwald Government Solutions Architect, FileNet Corporation

2. Introduction to FileNet and Fujitsu Introduce the Solution
Agenda
Introduction to FileNet and Fujitsu
Introduce the Solution
Explain Why it’s Different
Examples
Q&A
“The true value of eGovernment applications is likely to be found in streamlining internal processes”
Gartner

3. Enterprise Content Management
Document Management
Imaging
Collaboration
WCM
ECM
Electronic Forms
DAM
Records Management
VCM
BPM

4. What Would Be the Impact on Your Agency if…
They can make Better Decisions, Faster
The most relevant, up-to-date content was immediately available?
Process steps were automated or executed by the right people at the right time?
The right systems are transparently connected and updated?

5. Introduction to FileNet and Fujitsu Introduce the Solution
Agenda
Introduction to FileNet and Fujitsu
Introduce the Solution
Explain Why it’s Different
Examples
Q&A
“The true value of eGovernment applications is likely to be found in streamlining internal processes”
Gartner

6. Mobile Worker’s ECM Resources
Government Mobility
FileNet Back End
Docking Station
Field Packet
Document Scanner
Cellular Connection
Mobile Worker’s ECM Resources

7. FileNet / Fujitsu Mobile Solution Architecture
Backend Legacy and Databases
FileNet Enabled ECM
Front Office
Field – Mobile Worker
Handheld
FileNet Backend P8
Work Station with P8 Forms Manager
Digital Camera
Scanner
Docking Station
Field Packet
Scanner
Inter Department
Tablet PC with Scanner Mobile Application – P8 Forms Manager and Mobile Gateway Client
Intra Department
Wireless Gateway Mobile Application and Mobile Middleware
Wireless Network (802.11, 2.5G, 3G, )

8. Software & Hardware Components
GPS Receiver
Biometric Device
Digital Camera

10. Access to Documents from FileNet ECM

11. Selecting Synchronize uploads completed work and downloads new work

13. Escalation management
Real-time reports
Escalation management

14. What Benefits Are Desired From Mobility?
Increased field worker productivity
Higher management visibility into workforce productivity
Faster response to customer service requests - improves customer satisfaction
Improved asset and worker tracking
Increased worker collaboration and market responsiveness
Adoption of electronic-based forms to replace manual paper-based transactions
Higher worker satisfaction
“The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry”
Gartner

15. Mobile ECM in Government
Local
State
Federal
All
Health Dept.
Inspections
Community
Policing
Livestock
Tracking
(Mad Cow)
Child
Welfare
Border
Patrol
Legislative
Packet
Fire
Inspections
Public Works
Project Status
Mental
Health
Casework
State EPA
Field Work
INS
Fieldwork
Mobile HR
First
Responder
Data Gather
GIS
Field Submittal
Hospital
Inspections
Occupational
Safety
Inspection
Customs
Intake
Processing
Asset
Management
Code
Inspection
Probation
Fieldwork
DOT
Fieldwork
Human Svcs.
Casework
National
Park
Fieldwork
Public
Utilities
Fieldwork
Permit
Inspections
City Council
Legislative
Packet
Workers Comp
Enforcement
Dept.
Agriculture
Reporting
USDA
Inspections
Parole
Probation
Field Work
Case
Management
(HHS)
State Auditor
Fieldwork
Parole
Fieldwork
FHA
Fieldwork

16. Mobile Social Worker Overview
Business Problem
Too much time spent on administrative tasks
Need to spend more time with every child
Business Solution
Electronic forms to replace existing paper-based forms and reduce documentation time
Remote connectivity to provide accurate and timely reports
Collaboration with coworkers and supervisors
Solution Benefits
Reduce administrative time involved with documentation
Improve worker quality of life
Increase time spent with clients (children)
Accurate, undisputable electronic record of investigation

17. Emergency First Responder Overview
Business Problem
Need immediate access to location information
Fire hydrants, sewers, electrical distribution, gas lines
Need to share incident information with commanders
Need to improve response time to life-threatening situations
Business Solution
Captures data and images related to incident – while on the scene
Remote connectivity to share critical information with commanders in real-time
Onboard device storage of critical location information
Solution Benefits
Provide real-time data to commanders to react faster
Reduce loss of life
Mobile Fire and Police
Mobile Paramedic

18. Health Dept. Inspection
Business Problem
Utilization of the Workforce
Lack all the data and content in the field
Business Solution
Provide all relevant content in a work packet
Intelligent routes content and automates what used to be a manual steel basket intensive process
Solution Benefits
Field Efficiency way up
Integrate and share data with other investigative units

19. Summary
The tools and resources that will enable you to address the most compelling problems you face today in making your field inspection processes more efficient and operationalize your business rules in the most rapid, efficient and compelling manner exist today.
FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now.
Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

20. Introduction to FileNet and Fujitsu Introduce the Solution
Agenda
Introduction to FileNet and Fujitsu
Introduce the Solution
Explain Why it’s Different
Examples
Q&A
“The true value of eGovernment applications is likely to be found in streamlining internal processes”
Gartner

21. Questions and Answers