14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.1 CIF Creation in Finacle

Content Table Introduction Post office scenario Process Flow Menu commands Demo Summary 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.2

Introduction What is the Objective? What is the Duration? To whom? To create CIF for a PO SB Customer To verify CIF using the privilege of supervisor To Modify information in CIF 1 Hour SB counter staff 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.3

Customer Information File 1.Customer information file (CIF) is a unique record of every customer stored in system. 2.Customer accounts are mapped to CIF ID 3.Creation of CIF for every customer of Post Office is the first step in Finacle 4.ID proof, address proof, age proof, contact details, address details etc. are captured during CIF creation. 5.Created CIF has to be verified. 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.4

Post office scenario Creation of CIF A Customer walks into Post office and requests to open a Savings a/c As a Counter assistant you will check whether he is an existing customer of Post office or not. If he is not an existing customer, you will create CIF Modification of information in CIF A customer of Post office approaches counter assistant for change of some information in CIF 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.5

Process flow 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.6 For opening of an account Customer submits Account Opening Form ( AOF) along with KYC Documents Check can be done in Finacle using CDEDUP menu to ascertain whether the CIF ID is already available for existing customer On confirmation of all the details, CIF will be created with only mandatory data. CIF will be noted in AOF and verified by the Supervisor AOF along with KYC documents will be sent to CPC for scanning.

Process flow Before verification, if the entered data is not correct as per the KYC documents, Supervisor will reject the CIF. Counter PA has to modify the CIF details. At CPC, documents and signature are scanned and uploaded to ECMS system. This will enable online document verification through Finacle The welcome KIT is issued by the post office, Linking of documents to the account, debit card and Cheque book will be done by CPC through verification process. 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.7

Menu commands in CIF ID creation 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.8 CCRC/CIFCR Select the function add and click on Go button In the details screen add ID details, Address details, Contact details and other additional details Click on submit, system will generate CIF ID CCRC/CIFCR to Verify the CIF by supervisor CMRC/CIFMD To modify a CIF HCCFM To link the verified CIF ID to Finacle core

Demonstration 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.9

Summary Now you have understood Checking for duplicate CIF ID - CDEDUP Creation of CIF ID - CCRC/CIFCR Verification of CIF ID - CCRC/CIFCR Modification of CIF ID – CMRC/CIFMD Linking of CIF ID - HCCFM 14/02/2014YRM, PTC, Mys-10,PA-ADP1.1.10

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