2. Introduction
Business Scenario
Finacle CBS Process Overview
Step by Step Process
Demonstration
Summary

3. Lesson Objective Duration Intended Audience
To create a CIF for a customer
To verify CIF using the privilege of an authoriser
To modify information in CIF
Duration
1 Hour
Employees who perform teller and customer operations in the front end of the post office.
Intended Audience

4. Business Scenario
A customer walks into your branch and requests you to open a savings bank a/c in your branch. As a Counter Assistant, you will check whether he is an existing customer or not. If he is not an existing customer, you will create a CIF in order to open an account.
Let us see the process of CIF creation in Finacle.

5. Finacle Process Overview
Customer information file (CIF) is a unique record of every customer stored in system.
Every individual customer needs to have a unique identity called the CIF ID. A customer may have many accounts, but can only have one CIF ID which represents a unique identifiable record for that customer.
CIF creation is the first step in the process for any new customer relationship in Finacle.
In Finacle CIF captures, ID proof, address proof, age proof, contact details and
additional details like residence status and so on.
CIF creation in Finacle need verification and it can go along with Signature capture
and photo capture through ECMS module (signature and Photo capture is discussed
in ECMS module).

6. India Post – CIF Creation business process flow
Customer requests for Account Opening and submits all KYC & Identification documents along with Account Opening Form (AOF) to India office
On receiving all the KYC documents and AOF, India Post will go ahead for CIF creation.
Before the creation of CIF, the authenticity of “AADHAAR” Card will be checked through the “e KYC“ system, once with interface with UIDAI starts.
A de-duplication check will be done by whether the customer is already an existing customer.
On confirmation of all details CIF is created at the Post Office. A welcome KIT is handed over to the prospect
CIF ID is noted in the Account Opening Form (AOF) and verified by the Counter Supervisor and sent to Central Processing Centre(CPC) along with KYC documents for scanning. Only Mandatory data is captured at the PO.

7. India Post – CIF Creation business process flow
Before verification, If the records entered are NOT correct as per the physical documents, the Supervisor will first reject the CIF by giving the rejection reason which has to be verified and then modify the details by invoking the menu option “CCRC/CIFCR”.
CIF modification after verification is done through menu option “CMRC/CIFMD”
After the customer record is created in the system the user at CPC scans and uploads the customer documents and signature in the ECMS system. This will be interfaced with Finacle to view the documents online
The Welcome KIT is issued by the branch, then CPC personnel will take care to update the pre created CIF and link the documents to account, debit card and cheque book and complete the process through verification steps.

8. Step by Step Process
Given below is the step by step process to create a CIF:
Invoke the CCRC/CIFCR menu.
Select the function add, click on button GO.
In the details screen provide all the data mentioned below:
ID details
Address details
Contact details
Additional details
Click on submit – System adds the record to the database and generates the CIF ID
CIF creation needs a verification by Supervisor and it is done using the menu option CCRC/CIFCR
CIF can be modified by the menu option CMRC/CIFMD
The verified CIF ID Is to be linked to Finacle Core using menu HCCFM

9. Demonstration

10. Summary
Congratulations!! You have successfully completed the lesson on CIF creation. Following are the summary of important points discussed in this lesson: 
Before opening any type of customer account, a CIF is to be created.
In Finacle CBS the menu option for creating a CIF is CCRC/CIFCR and is to be verified by Supervisor
A de-dup check will be done, whether the customer is already an existing customer by using menu option ‘CDEDUP’.
If the records entered are NOT correct as per the physical documents, the checker will first reject the CIF by giving the rejection reason which has to be verified and then modify the details by invoking the menu option “CCRC/CIFCR”.
CIF modification after verification is done through menu option “CMRC/CIFMD” and verified by the supervisor
The CIF ID created, needs to be linked to Finacle Core using the menu option HCCFM.