1. Core banking solution
Introduction

2. CBS solution overview
CBS is networking of branches, which enables customers to operate their accounts, and avail banking services from any post office on CBS network, regardless of where they maintain their account
The customer is no more the customer of a particular post office. Thus, CBS is a step towards enhancing customer convenience through “Anywhere and Anytime Banking ‟
CBS will have the following features which are not available in Sanchay Post:
Real-time 24x7 processing capability,
Centralized database,
Availability of alternate channels,
Capture of KYC (Know Your Customer) details,
Adequate audit & inspection features and many more…..

3. Core banking – key features

4. Core banking enablers

5. Key features of CBS

6. Key features of CBS Finacle
Customer Information File (CIF)
Unique ID for tagging customer information
All accounts are associated with a customer across country under one CIF
Enterprise Content Management System (ECMS)
Infrastructure to capture and store scanned documents electronically
Document stored is accessible at all location (having proper authority)
Customer Interaction channels
Call Center, Internet and Mobile Banking
Signature Verification System (SVS)
Upload and view photographs, signature and customer documents
Risk based authentication
Risk evaluation based on transaction pattern, location, device etc.
Secondary authentication using One time password
Deposit Modeling
View of various scenarios of Term Deposit available at postal counter to help customer in selecting best option

7. Key features of CBS finacle
Common Reporting System
Using Management Information System (MIS)
Agent portal
Online interface for Agents
Integrated with external and internal systems
External – Money gram, Western Union
Internal – Human Resource, General Ledger, Finance & Accounts
User access management
Centralized User access management policy
Anti Phishing
To enhance security of online transactions
Recurring Deposit - Bulk Posting Process
Agent can enter the amount deposited against accounts they service.
Counter PA will verify the cash/ cheque deposits and post actual transactions (on same day before day end)

8. How CBS differs from Sanchay Post
Distributed Vs. Centralized
Document repository
Product parameters and their roll out
User Id creation and Role based access control
Patch management
Menu driven vs. Short cut application
Integrated with Other departments like treasury (dependent on CSI)
English vs. Multilingual Field names (Data Entry in English only)
Audit Log
Circle Processing Centre (CPC)
Central IT team

9. Role of Circle Processing Centre
New Team for processing banking related operations which are not customer facing.
One CBS – CPC will be there for each Circle.
Activities in CPC
Account Opening Related
KYC and AML compliance checks
Existing CIF maintenance
Existing accounts maintenance for account opening requests
Enterprise Content Management System
Physical document receipt, unbundling and segregation
Scanning
Uploading into content server
Revert physical documents back to originating office for safe keeping

10. Document processing

11. Document processing

12. Key benefits of CBS

13. Benefits for counter PA/Supervisor
Increased efficiency in tasks
Automatic interest calculation
Automatic Report generation
Agents module(automatic disbursement of commission)
RD Bulk posting
Unique ID for each agent with details available in system
Automatic credit of commission to agent account
All scheme details available on single click
Information available for better task planning

14. Benefits for counter PA/Supervisor
Shorter queues at counters
Internet banking to customers
ATM for cash withdrawals
Call centers for enquires
E statements, notifications alerts on

15. Benefits for counter PA/Supervisor
Fast access
Capture details of standing orders
Unique Customer ID mapped against all accounts owned by a single customer
Refined search criteria ;
Shorter response time for data retrieval

16. Benefits for counter PA/Supervisor
Reduced Human Errors
Auto renewal of term deposits in absence of customer instructions
Calculation logic is in built in the system
Automatic interest calculation to accuracy level till months and dates
Automatic calculation of charges for late payments of installments

17. Benefits for counter PA/Supervisor
Audit Reports/ Alerts/ Control Fraud
Role based authorizations (eg. Information can be altered only by authorized person)
Suspended customers details coming from AML available on CBS
Register of Duplicate certificates issued
Provision to place holds / restrictions on accounts or funds within an account with authority as per the requirements of the PO.
SMS and alerts about financial transactions

18. Benefits for counter PA/Supervisor
Provide improved customer service
Centralized update of all new rates, and policies like changed forms, required documents etc.
Single answer to customers at all counters across all post offices
All customer related information available at single screen

19. Benefits for Postmasters
Monitoring and Tracking
Monitoring and tracking of pending requests
Easier tracking of accounts and transactions
Reports on:
Pledged certificates and released certificates
forfeited certificates
List of Certificates issued and discharged Daily
Unsold PO Cash Certificates and many more….
24X7 access to reports online

20. Benefits for Postmasters
Forecasting and target planning
List of accounts of Pre mature closure , year wise for in each category
Details of monthly/quarterly interest payable to customer/ Counter Staff payments
24X7 technical support

21. Benefits for Postmasters
Audit Reports/ Alerts/ Control Fraud
Real time Fraud Management Monitoring
Provision to revoke restrictions on an account (hold, lien, freeze.) as per DoP policies with appropriate authorization

22. Benefits for System Administrator
Increased efficiency in tasks
No software patches at local office level; centralized automatic update
Secured data through encryption, firewalls, restricted access
Lesser queries from employees
Dedicated Helpdesk for employees
24X7 technical support

23. Benefits for System Administrator
Network Efficiency
Solution to support on low bandwidths also
Primary and secondary network lines
Easy transfer of data from sanchay post
Easy tracing of old accounts to new accounts during migration/ interim period through mapping.
Migration of Existing Accounts & Certificates from Sanchay Post branch to CBS environment

24. Thank you