Digital Business Options, LLC Growing your Business with Technology Digital Business Options, LLC Proprietary Information

Our Customer’s Requirements Increase Network Availability Decrease Staffing & Training Requirements Optimize your Network’s Bandwidth Utilization and Performance Improve Productivity while Decreasing Operational Costs Quality Service Knowledge Experience Customer Satisfaction Digital Business Options, LLC Proprietary Information

Digital Business Option’s Solution Our Network Operation Center Provides: 24x7x365 Monitoring Problem Detection, Resolution and Notification Performance Management Network Optimization Software Maintenance Upgrades Configuration Backups Trouble Tickets, Status, Performance & Utilization Reports are all available via the Internet Digital Business Options, LLC Proprietary Information

Network Monitoring Models Network Monitor Advanced Network Monitor Basic Server Monitor Advanced Server Monitor Basic Performance Scan WWW/FTP Network Operations up to 7x24x365 XXXXX Problem Diagnosis XX Contact 3 rd Party Telco/Vendor XX Network Analysis X Performance Management XX Trouble Ticket Status via Web XX Monthly Reporting XXXX Real-time Web Status Reports XXXXX Notification to Designated Contact(s) XXXXX Digital Business Options, LLC Proprietary Information

Network Monitoring – Advanced Performance & Management Tier 3 Network Map Real Time Fault Detection Problem Diagnosis and Resolution Escalation to Telcos, Hardware Service Providers or Dispatchers Network Performance Reports via the Internet Network Engineer Analyzes and Reports on the State of your Network Complete Network Management Tier 1 Tier 2 Tier 3 Tier 1 Tier 2 Tier 3 Digital Business Options, LLC Proprietary Information

Network Monitoring – Basic Tier 2 Device Identification 24x7x365 Network Monitoring Problem Detection Notification to your Contact Web Based Reports Tier 1 Tier 2 Tier 3 Digital Business Options, LLC Proprietary Information

Performance Scan Tier 1 Tier 2 Tier 3 Tier 1 Monitors Mission Critical Internet Servers and Services Notification Web Based Reports Digital Business Options, LLC Proprietary Information

Additional Services Information Technology Infrastructure Network Design and Implementation Server Configuration Internet Access Firewalls Virtual Private Networks Wireless Access Web Hosting & Page Design SOHO Cable/DSL and Network Installations Digital Business Options, LLC Proprietary Information

Key Manufacturers Supported ADC Adtran Ahead Altigen Cisco D-Link Extreme GDC HP Kentrox Larscom Linksys MCK Miranda Mitel Netgear Nortel Networks Paradyne Symantec Tellabs Xyplex Digital Business Options, LLC Proprietary Information

Return on Investment Consider the costs of employing Network Analysts, and keeping them trained in the latest technologies. Your current network staff is available 40 hours per week. We will provide 24 hour coverage, 7 days a week, 365 days a year. We prevent network problems by implementing changes based on analyzing performance and trend analysis reports. Your networking staff is now available to respond to your businesses priority requirements. A properly configured and tuned network permits you to effectively run your business. Digital Business Options, LLC Proprietary Information

Why Partner with Digital Business Options? Quality is Key: Our goal is to ‘ Do it right the first time’. Commitment: Our business is based on the philosophy that we will do Whatever it takes to get the job done! Experience and Knowledge: Our core team has over 150 years of experience in the service, Network Operations Center and IT arenas. We implement and support a broad range of software and hardware solutions. Infrastructure and Staff: We compliment your organization by providing the infrastructure and staffing required to support your network. Unique Network Operation Center: Our NOC is supported by our integrated database business system that encompasses our customer’s site, contract, equipment, trouble ticket, network/device status, notification, escalation and financial data. The web-enabled system permits our customers to access their company's data from anywhere in the world. Digital Business Options, LLC Proprietary Information

Service Summary We are committed to building long term relationships by consistently achieving industry excellence. Proactive and Reactive Monitoring Services Network Performance - Analysis and Recommendations Web-Based, Real-Time Ticket Tracking LAN Services, WAN Services Voice, Data, Video, IP, Wireless Multi-vendor Support, Multi-technology Competent Engineer, Furnish, Stage and Install (Assemble, Wire and Test) National Coverage Via Our DBO-Alliance Network of Certified Technicians. Comprehensive Logistics System – Parts Sparing Flexible Pricing Models Extensive Maintenance Offerings - Labor Only and Full Onsite Guaranteed On-Site Response Times Digital Business Options, LLC Proprietary Information

DBO’s DATA NICHE Technical Niches: Data Routers: Cisco, Nortel, 3Com, Juniper CSU/DSU: Adtran, GDC, Kentrox, Paradyne, Veralink Hubs/Switches: Cisco, Extreme, HP, Linksys, Nortel, 3Com Modems /DSL: Various Servers: Compaq, Lucent, Dell, Sun, Unix, Linux, Novell Desktop: Compaq, Dell, HP, Microsoft Wireless: Cisco, Avaya, Symbol, 3Com, Motorola Video: GDC, Miranda, Polycom, Tanburg, Sony VOIP: Cisco, NEC, Convergent Cabling: Cat 5, Cat 5e, Cat 6, Fiber Digital Business Options, LLC Proprietary Information

DBO’s VOICE NICHE Technical Niches: Voice Key Systems and PBX: Nortel, Lucent, Mitel, Altigen, Comdial, Fujitsu, Northern Telecom, Rolm, Telrad, Toshiba, Vodavi Switches: Cisco, Fujitsu, NEC, Nortel etc. Cabling: Cat 3, Cable Distribution Systems Digital Business Options, LLC Proprietary Information

End To End Solution Provider Network Design / Migration Consulting Project Management Site Surveys Cabling Installation Maintenance Remote Network Monitoring IT Asset Management Transport Analysis Digital Business Options, LLC Proprietary Information

Contact Digital Business Options Digital Business Options, LLC PO Box 301 Harwinton, CT Tel: (860) Digital Business Options, LLC Proprietary Information