1. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 1 BellSouth DataCare IP Telephony Manager for Cisco Call Manager Express (CCME) July, 2004

2. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 2 BellSouth DataCare IP Telephony Manager for CCME is a Managed Service Offering for the Cisco Call Manager Express and includes Onsite Maintenance, Proactive 24X7 Monitoring & Free Remote MAC for those activities that take 30 minutes or longer (determined on case-by-case basis upon calling the help desk). BellSouth DataCare IP Telephony Manager Express Customer makes 2 choices 1. What response time do they want on their equipment? Onsite DataCare Maintenance (3 options, choose what is right for your customer) 1.M-F 8x5xNBD (Next Business Day on-site response) 2.M-F 8x5xSBD (4 hour on-site response objective, (if ordered by 3 p.m. ET ) 3.7x24xSBD (4 hour on-site response objective) 2. Do they want Silver or Gold? See next slide What is it?

3. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 3 DataCare IP Telephony Manager for CCME Management Functionality Feature SilverGold (F) Fault Tier 1-3, 24x7 Helpdesk Support Proactive Fault and Event Monitoring and Resolution Fault and Event Reporting and Ticket Status Single Point of Contact (SPOC) Functionality (C) Configuration Software IOS Updates and Upgrades Remote Configuration Quarterly IPT Snapshot Unlimited FREE Remote Move, Add, Change (activities that are 30 min or less to perform) (A) Accounting / Allocation Monthly, Quarterly, Annual, or Up-Front Billing Interface Statistic Reporting Software Inventory and Event History (P) Performance Performance Monitoring & Resolution (Router) (S) Security Requires additional Firewall Software

4. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 4 Features of BellSouth IP Telephony Manager for CCME 1.Pro-Active Fault & Event Monitoring 2.Automated Trouble Ticket Process including eRepair 3.Interface Statistic Reporting 4.Access to Cisco.com for Software IOS Updates and Upgrades 5.Image & Configuration Maintenance 6.FREE Remote MAC Activity for CCME and Unity Express (unlimited activities that are 30 min or less) 7.30 Minute response time to inquiry… Hot hand-off from CRC is the standard 8.BellSouth provides Tier 1 & 2 call resolution 9.Cisco provides parts sparing and Tier 3 trouble resolution 10.Cisco-Certified Engineers 11.Cisco PICA Website Access 12.e-Repair (Trouble Ticket Web Access)

5. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 5 Optimizing their IP telephony investment Voice is the most critical application on IP telephony-enabled networks. Customers interested in DataCare IP Telephony Manager for CCME want to ensure availability and quality of their IP telephony solution. Reducing operating and opportunity costs DataCare IP Telephony Manager for CCME can complement a customers’ IT staff so they can concentrate on other aspects of the network. A DataCare IP Telephony Manager Express customer wants their IT personnel focusing on technology strategy and development, not the expensive, mundane task of day-to-day management of their IP telephony network. Reduced Risk of Migrating to IP Telephony BellSouth provides critical IP Telephony experience and expertise to quickly and proactively resolve IP Telephony issues Optimize IP Telephony Benefits Reduced downtime and improved performance allow the customer to realize all the benefits of their Cisco Call Manager Express IP Telephony application Single Point of Contact Eliminates finger pointing and managing multiple solution providers and can speed recovery times Provides for a Complete Solution Set BellSouth offers a full solution for IP Telephony, beginning with the initial IPT Snapshot and ending with a “Day 2” managed service offering which provides Onsite Maintenance, Monitoring and a FREE Remote MAC Activity. Customer Value Proposition

6. Private/Proprietary/Lock. Contains private and/or proprietary information. May not be used or disclosed outside the BellSouth and Cisco companies except pursuant to a written agreement. Must be stored in locked files when not in use. 6 Complete Lifecycle Service Portfolio Planning Services  IPT Snapshot Tool  IP Telephony Readiness Assessment Design Services  Solution Engineering & Design Integration Services  Project Management  Staging  Configuration and Installation Operation Services  DataCare Maintenance  DataCare IP Telephony Manager  DataCare IP Telephony Manager for Cisco Call Manager Express Complete Lifecycle Service Portfolio Where this fits with our Professional Services Portfolio