3 Overview Customer Network Operations Center (CNOC) Full-time or Part-time Network Surveillance Data Communication Network Engineering Support for Converged Networks Database Backups Network Management System Administration Provisioning Services Disaster Recovery Support Back-up of Customer’s NOC Out-tasking of Network Management Functions Customized Remote Dispatch and Escalation Procedures Service Level Agreements Project Management of NOC service to ensure a “turn-key” implementation
4 Key Benefits Reduces Costs - Staffing, Facility and Equipment Efficiencies Increases Network Reliability / Reduces Network Interruptions Maximizes Network Efficiency and Performance Helps Maintain Carrier-class availability Single Point of Contact for Network Issues Allows Customers to Maintain Focus on Core Competencies Provides Services in the Event of Emergencies Fixed Cost of Operations Helps Ensure SLAs are being met
5 Value Proposition Alcatel CNOC vs. Customer operated NOC XYZ Networks has a mid-size network consisting of switching, transmission and access equipment. Costs for Customer to build and staff a NOC, not including facility costs (eg. office space, electricity, etc) - (one year) NOC construction in existing space $275,000 Network Management systems$152,000 Staff for 24x7x365 operation - per year (recurring)$1,200,000 Communication lines (recurring)$46,000 Total$1,673,000 Using Alcatel CNOC (one year) Setup fees (network management config, engineering, etc)$45,000 Network Management systems$152,000 Surveillance services (staffing at Alcatel CNOC)$229,600 Communication lines (recurring)$46,000 Total$472,600
6 Value Proposition Alcatel CNOC vs. Customer operated NOC A minimum of 12-14 engineers are required to staff a 24x7x365 operation, regardless of the actual working effort performed in the support of the network. Alcatel CNOC offers savings by sharing both personnel and facility resources. The customer only pays for a the portion of effort required to support the network rather than for a full-time staff, while still receiving the benefit of 24x7x365 surveillance. The customer only pays for a portion of the facility expenses of the CNOC rather than 100% of lease, electricity, video equipment, etc. expenses. Operational Expenses are fixed for the duration of the contract
7 Monitoring Options Full Time / 24x7 Monitoring SONET/SDH ATM Switching TDM TCP/IP Radio DWDM Monitored by Alcatel CNOC Alcatel CNOC performs monitoring and operations for entire network Operations can be performed at Customer’s site or remotely from the Alcatel CNOC in Plano, TX.
8 SONET/SDH ATM Switching TDM TCP/IP Radio DWDM Monitored by Alcatel CNOC Monitored by Customer NOC Alcatel CNOC performs monitoring and operations for certain equipment, the Customer NOC monitors the rest. The CNOC can assist customers in this scenario by monitoring newly deployed equipment or by monitoring one aspect of the network while the customer focuses on another. Monitoring Options Full Time / 24x7 Monitoring
9 SONET/SDH ATM Switching TDM TCP/IP Radio DWDM Monitored by Alcatel CNOC (nights/weekends) Monitored by Customer NOC (Daytime only) Alcatel CNOC performs monitoring and operations for entire network or a portion of the network outside of normal business hours Customer saves money by reducing staff expenses for night and weekend shifts. Monitoring Options After Hours Monitoring
10 SONET/SDH ATM Switching TDM TCP/IP Radio DWDM Monitored by Alcatel CNOC (Hot-Standby) Monitored by Customer NOC (Full Time) Alcatel CNOC acts as either a hot or cold standby to assume operations in the event of emergency or planned outage. NMS Backups Alternate communications Verification and drills Customer gains a cost-effective disaster recovery plan. Monitoring Options Backup / Emergency Monitoring
11 Additional Services Provisioning Network Element Configuration Circuit design and activation Performance Tracking and Reporting Real-time network performance analysis Upgrade Support Verification of new software and hardware loads Migration Support Central coordination and verification of circuit cut-over between facilities
12 Service Scenarios A Customer is deploying new equipment in the network to support critical new services, but doesn’t have the staff or expertise to manage the new service domain. The Alcatel CNOC can manage the new equipment during deployment, allowing the Customer to focus on existing business. Once the new network is complete, Alcatel can transfer operations to the Customer on a manageable timetable. A Customer needs to cut its operational expenses, but still wants to maintain control of its network. The Alcatel CNOC can manage an equipment or service domain of the existing network. Customized operational procedures enable Alcatel to work closely with the Customer, ensuring that SLA and quality levels are met.
13 Service Scenarios A Customer already has a functional NOC, but needs disaster protection. The Alcatel CNOC can provide cost-effective disaster protection through Emergency Monitoring services, circuit diversity, offsite management systems and backups. A Customer is migrating its existing services from a 3rd party network provider to its own facilities. The Alcatel CNOC can support this migration by coordinating and monitoring the circuit transition activities and cut-over plan to ensure that service is maintained.
14 Answers to these questions can help define the service parameters for the desired CNOC service. Key Service Questions How many network elements will be managed, and what types of elements are included in the network? Is remote monitoring or on-site staffing required? Is full-time surveillance, only after-hours, or backup/disaster recovery service desired? Are any Element or Network Management Systems already in place? Is service desired for the entire network, or only particular equipment or domains? What vendor elements are to be managed? What detail services are required? (Surveillance, Provisioning, Dispatch, Performance Reporting, NOC Consulting) Is a NOC-build, operate, transfer service required? What type of NOC is already in place if any? How many sites will have network equipment installed? How many network elements will be located at each site? Are all sites connected? Will deployment of all elements be at same time or staged/staggered? Is a TCP/IP Data Communications Network in place? Please provide network map if available.
15 Steps to Activate CNOC Service Define initial parameters Develop Implementation Plan Perform DCN engineering if required Order and provision communications facilities Configure Network Management Systems Develop Joint Operations Plan Configure Network Elements Verification of software and process systems Activation