New Chapter in BSNL More and More services will come on this Pattern Assured Services to Customer Guaranteed SLA
What Customer wants? Complete Reliable Services from One Interface organization. Supply of not only Bandwidth but also Leased line Modems / Routers etc. i.e. Complete Telecom Solutions Secured Network. OPEX Model instead of CAPEX. Proactive Monitoring of the customer Network. Guaranteed SLA.
Managed Services Definition Managed services are end-to-end services that include all of the following criteria: 1.Proactive monitoring 2.Remote configuration and troubleshooting 3.Service-level agreements (SLAs) 4.Monthly Subscription based. 5.Nil or very Little CAPEX.
Corporate Network LAN ROUTER Moving Ahead Service Provider IP Backbone Service Provider LL Modem Company Edge
ROUTER Range of Services needed by customer Managed Router Managed Firewall Managed IP Sec Managed IDS Managed D DoS Managed LAN Managed Network NOC / SOC for CUSTOMERS Consultancy
ROUTER BSNL Managed Services Managed Router Managed Firewall Managed IP Sec Managed IDS Managed D DoS Managed LAN Managed Network NOC / SOC for CUSTOMERS Provided with the help of Channel Partner Consultancy Available as ADD ON At additional incrementa l charge In built with Produ ct Leased Line Modems MPLS / Internet BW
Managed Services — Multi-device Not the best model to address SMBs Managed Router + VPN Managed Firewall Managed Intrusion Protection Many devices High CAPEX Labour intensive operation High OPEX Different services coming from different providers (SP, SI, MSSP, …) Lack of consistency in Security Policy Service are turned on on-demand extending CPE lifecycle 1 or 2 devices for the full service portfolio Lower CAPEX Less truck-roll and devices to manage Lower OPEX Decreased churn through a comprehensive Portfolio Better Model for higher volume deployment Managed Services – Managed CPE Full Managed Services SP IP Network
Outside the office Complete Key System or PBX Ethernet / Switching Video, Content & Surveillance Wireless 802.11, Land Mobile Radio Terminal Services / Sync/Async Voice Security Network Analysis PSTN WAN/ Internet Backup PRI, T1,E1, Analog, BRI PRI, BRI, T1,E1, 56K, DSL,DS3,OC3, Cable Modem, etc ADSL,G.SHDSL, Modem, Satellite, BRI VPN, Firewall, IDS, etc Inside the office Wide Range of L2-L7 Services Enabled on Router
BSNL Managed Network Services - Features 24 X 7 Telephone Support. Web Support. On-line proactive monitoring. SLA – 99% Up time. CDMA / GSM / ISDN Backup Up in select Product. Bill Delivery and Bill Collection at Doorstep. Door Step services to Managed Customers for other BSNL Products and Services by the Channel Partner.
BSNL selects M/S Trimax IT Infrastructure & Services Limited for offering Managed Network Services
Pilot Project Pune, Nashik and Aurangabad of Mahrashtra Telecom Circle. All India Requirements of the customers of these cities will be taken care of.
SLA Parameters Change request for rules – 30 mins for priority rules / 4 hours 24x 7 Real-time monitoring via SOC - 99 % of SOC availability guaranteed 24 x 7 Real-time event correlation and interpretation 24 x 7 Incident handling Availability and Performance Monitoring Notification to Customer within 15 minutes Real-time reports on customer portal 4 hour Response and 24 hour Resolution time Event log storage duration – 1 month Notification of security update and bug-fixes