National Workshop Gap Analysis on Implementation of MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat

ASEAN Economic Community

Core Elements of Single Market and Production Base

MRA on Tourism Professionals MRA was adopted on 8 January 2009 in Ha Noi, during the 12 th Meeting of ASEAN Tourism Ministers Objectives of MRA: To facilitate mobility of Tourism Professionals; and To exchange information on best practices in competency-based education and training for Tourism Professionals and to provide opportunities for cooperation and capacity building across ASEAN Member States.

Benefits of MRA on Tourism Professionals Facilitate mobility of tourism professionals based on the tourism competency qualification/ certificate Enhance conformity of the competency based training/education Skills recognition Improve the quality of tourism human resources (graduates are ready to work in the industry) Enhance the quality of tourism services

Hotel Services Front Office 1.Front Office Manager 2.Front Office Supervisor 3.Receptionist 4.Telephone Operator 5.Bell Boy 5.Bell Boy House Keeping 1.Executive Housekeeper 2.Laundry Manager 3.Floor Supervisor 4.Laundry Attendant 5.Room Attendant 6.Public Area Cleaner Food Production 1.Executive Chef 2.Demi Chef 3.Commis Chef 4.Chef de Partie 5.Commis Pastry 6.Baker 7.Butcher Food and Beverage Service 1.F&B Director 2.F&B Outlet Manager 3.Head Waiter 4.Bartender 5.Waiter

Travel Services Travel Agencies 1.General Manger 2.Assistant General Manager 3.Senior Travel Consultant 4.Travel Consultant Tour Operation 1.Product Manager 2.Sales and Marketing Manager 3.Credit Manager 4.Ticketing Manager 5.Tour Manager

Infrastructure Required for MRA on Tourism Professionals  Common Competency Standards for Tourism Professionals  Common ASEAN Tourism Curriculum  Framework of Curriculum  Description of Curriculum  Regional Qualification Framework and Recognition System  Toolboxes  Regional Organizations  Regional Monitoring Body (ASEAN Tourism Professional Monitoring Committee)  Regional Secretariat  National Organizations  National Tourism Certification Board  National Tourism Professionals Board  Tourism Professionals Registration System (a web-based facility)

Follow-up Implementation Requirements

Gap Analysis on Implementation of MRA on Tourism Professionals

Objectives Map and compare qualifications in all ASEAN Member States with the agreed ASEAN Common Competency Standards on Tourism Professionals (ACCSTP), Common ASEAN Tourism Curriculum (CATC), and Regional Qualifications Framework and Skills Recognition System (RQFSRS). Identify gaps and opportunities for the improvement of the qualification system applied by appointed tourism training and education institution in each ASEAN Member State and recommend follow-up actions. Assessment of hard infrastructure –the availability of training facilities including schools or training institutions and the presence of National Tourism Professional Boards (NTPBs) and Tourism Professional Certification Boards (TPCB) offices Assessment of related national laws, policies and regulations and the capacity and organisational structure of the NTPBs and TPCBs (soft infrastructure) Assess each ASEAN Member State’s preparedness to implement the MRA and to recommend actions to improve their regulatory framework, institutional linkages and capacity for effective implementation of the MRA

Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals

Objectives Assess the need for the Secretariat’s establishment and whether it is the best option to respond to the MRA requirements. Identify how the secretariat should operate–processes and mechanisms–and how to position itself to best support the work of the ATPMC and related institutions. Recommend the nature of the commitment and resources that will be required from the stakeholders for the Regional Secretariat to operate effectively. Secured commitments prior to the establishment of the Secretariat to increase effectiveness, impact and sustainability of the Secretariat.

Mechanism of MRA for Tourism Professionals Assessment Country A Country B Certification ATPMC NTPB BNTPB A TPCBNTPB ATPRS Matching Matrix Verification Job Opportunities Job Interview Work Permit Job Seeker Registration [CATC]

Establishment of Secretariat Support the work of the ASEAN Tourism Professionals Monitoring Committee (ATPMC) Create awareness and disseminate information about this Arrangement on Tourism Professionals within ASEAN; Promote, update, maintain and monitor the ACCSTP and the CATC; Notify promptly the concerned TPCB upon receipt of feedback from NTPBs, in case a foreign Tourism Professional is no longer recognised by the host country; Facilitate the exchange of information concerning assessment procedures, criteria, systems, manuals and publications relating to this Arrangement; Report its work progress to the ASEAN NTOs; Formulate and update necessary mechanisms to enable the implementation of this Arrangement; and Such other functions and responsibilities that may be assigned to it by the ASEAN NTOs in the future. Maintain ATPRS: Maintain ATPRS: web-based facility to disseminate details regarding the list of Foreign Tourism Professionals duly certified in accordance with MRA

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