1 © 2005 Cisco Systems, Inc. All rights reserved. Enterprise Mobility Strategy for Cisco Unified CallManager & Cisco Unified CallManager Express Brian Dal Bello Director, IP Communications Business Unit

2 © 2005 Cisco Systems, Inc. All rights reserved. Agenda The Enterprise Communication Dilemma today Cisco Unified Wireless IP Phone 7920 Cisco Unified Mobile Connect Dual Mode Solutions –Nokia Solution –Future Direction

3 © 2005 Cisco Systems, Inc. All rights reserved. Where Am I?

4 © 2005 Cisco Systems, Inc. All rights reserved. Better communications required: –Networked Virtual Organization –Globalization –Mergers & Acquisitions –Outsourcing Communications more complex: –Multiple devices and types of communication –Many, incompatible systems & networks –Higher demands for security & connectivity Business Communications Have Never Been More Critical

5 © 2005 Cisco Systems, Inc. All rights reserved. Technologies Impacting Employee Productivity Source: Sage Research, March 2005 Wireless Access to Wireless LANs Mobile Technology Instant Messaging Other 48% 47% 32% 14% 3%

6 © 2005 Cisco Systems, Inc. All rights reserved. Cut the Cord Not the Access Seamless mobility –Move freely—with all your applications and resources Easily move from one application to another Access to people resources in real-time The Goal

7 © 2005 Cisco Systems, Inc. All rights reserved. Service Convergence 2 2 VIRTUALIZATIONAPPLICATIONS Effective Communications IP Communications Adoption Begins with Your IP Network Media Convergence 1 1 MOVEMENT Communications Experience Convergence 3 3 OPEX Reduction Network Simplification New Capabilities And delivers Integrated security And applications Through a new experience

8 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Unified Wireless IP Phone 7920

9 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Unified Wireless IP Phone 7920 version 2.0 Increased security and faster roaming for better voice quality TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP CCKM - Cisco’s Centralized Key Management L3 AP- Assisted Roaming –Improved scalability XML Application integration Support Cisco CallManager 3.3, 4.0, 4.1 Available June, 2005

10 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Unified Wireless IP Phone 7920 Roadmap Q4 CY05 Q2 CY Firmware Release Firmware Release 7920 Multi- charger 7920 for Australia Q3 CY05 Cisco Unified Wireless IP Phone 7920 for Australia –Meets Australia Telephony specs: AS/ACIF:S004, AS/ACIF:S040 Multi-phone and battery charger –Charges 6 phones and 6 batteries simultaneously –Desk and wall-mount v3.0 firmware release –EAP-FAST –Improved battery life –French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch –CallManager 4.2 & 5.0, CallManager Express 3.3 Q1 CY06

11 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Mobile Connect

12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Mobile Connect Single Business Number Reach Replicates desktop Cisco Unified IP Phone calls on up to four other clients – Cell phone, home office phone Seamlessly pass calls between devices, inside and outside of the office Easy to turn on and off (via web or IVR interface) Supported on Cisco Unified CallManager 4.x+

13 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Mobile Connect Feature Highlights Simultaneous ring Multiple remote destinations (up to 4 – mobile, home, etc.) Single enterprise voice mail Desktop call pickup Mobile phone call pickup Enterprise “dial tone” No changes required with mobile phone or mobile cellular service provider Caller ID (given service provider support) Remote on/off Cisco Unified CallManager 4.X and 5.X compatible Web based White/Black list support System admin controllable user profile access Web-based admin for system admin and end-user

14 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Mobile Connect Product Components Standalone Linux server –MCS-7815 support (initially) Mobile Connect –Requires Mobile Connect user license to activate service –Local database for Mobile Connect users and administration Standard JTAPI interface to Cisco Unified CallManager 4.x and up –1000 subscriber capacity/Cluster

15 © 2005 Cisco Systems, Inc. All rights reserved. IPC Mobility Architecture: Mobile Connect Enterprise Network Mobile Operator’s Wireless Network Cisco Unified CallManager Cisco Unified IP Phones Standard Mobile Phone (CDMA, TDMA, GSM) Standard Mobile Phone (CDMA, TDMA, GSM) INSIDE OUTSIDE Cisco Unified MobilityManager Server ENTERPRISE Cisco Unity Server JTAPI Wired Operator’s Network Cisco Mobile Connect

16 © 2005 Cisco Systems, Inc. All rights reserved. Nokia Offer

17 © 2005 Cisco Systems, Inc. All rights reserved. Nokia Dual Mode Solutions for Enterprise Nokia is developing an SCCP client on their dual- mode Nokia Eseries devices User manually selects network –In WLAN, operates as a Cisco Unified IP Phone with Cisco Unified CallManager feature access –In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier Couple with Cisco Mobile Connect to provide flexible enterprise forwarding/screen services For more Nokia Eseries info, visit the Nokia website. E60 E61 E70

18 © 2005 Cisco Systems, Inc. All rights reserved. Dual mode phones: Nokia Eseries dual mode device for business (Models E60, E61, and E70) Phone Client: Nokia SCCP Mobile Client app Cisco Call Agent: Cisco Unified CallManager 4.x or 5.0 or Cisco Unified CallManager Express Release 3.x (via SCCP) Cisco WLAN: Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco CallManager Express 3.X and later) Cisco Unified MobilityManager & Mobile Connect (with Cisco Unfied CallManager) Nokia Business Center (Nokia Mobile ) Nokia Mobile VPN Client Core Elements Optional Elements Cisco - Nokia Enterprise Mobility: Solutions Supported Operator infrastructure mobile network fixed network Nokia VoIP Client Cisco WLAN AP CCM/E Enterprise infrastructure Cisco IP phone Nokia S60 Device Nokia Enterprise Voice Client Nokia Mobile * Nokia Mobile VPN* Cisco Call Manager CCM user license Cisco WLAN Cisco MobilityManager GSM Account Dual Mode device Mobile Operator Cisco Mobility Manager

19 © 2005 Cisco Systems, Inc. All rights reserved. Solution Feature/Services List Feature Categories Enterprise Mobility HandsetVoiceDataManagementOther Phase One: Market Trials and Early Deployment  WLAN Roaming  Retrieval of Enterprise Information in Wi-Fi  Single Enterprise Number and Voic Box (via Mobile Connect)  GSM & WCDMA for global coverage  Client VPN  Same User Interface for WiFi & GSM  USB and Bluetooth  Distinctive Ringers  Direct Voic Access  Speaker Phone  Power management  QWERTY keyboard (E61, E70)  Mini-SD MMC expansion support  2MB camera (E70)  CallManager/ CallManager Express Feature access in WLAN (call waiting, call hold, call forwarding, conference calling, etc.)  Multiple Call Management  Voice conferencing  Push- to-Talk (over cellular)  Voice mail notification via SMS (for Unity)  Native client for POP/IMAP4 /SMTP  3 rd party clients  Network connectivity - WiFi/GPRS /EGPRS /WCDMA  Web browsing  Native editor for MS office apps & PDF  OTA PIM – contacts and calendar on handset  Direct Access to Data  Enterprise Directory Access (NBC Pro client)  Call Forwarding Capability – GSM to Wi-Fi  PC Suite to sync & backup data between PC and phone  OMA device management  UPSD for power management

20 © 2005 Cisco Systems, Inc. All rights reserved. Technical Overview: Nokia Eseries – E60, E61, E70 Cellular Network (data)GSM 850/900/1800/1900 (GPRS/EGPRS) WCDMA (3GPP r4) WiFi WLAN (IEEE g, e, i) Network SelectionManual call hand-off from WLAN to GSM Voice CodecsG.711, G.729b for IPT FR, AMR and EFR for GSM; AMR for WCDMA Standard support for PTT SecurityWPA2, EAP-TLS Weight (w/battery)127g with Nokia BL-6C battery (E70) Dimensions117 x 53 x 22mm (E70 closed) Estimated Talk Time / Standby 2.5 – 7.3 hours / 5.1 – 9.3 days (E70 depending on network) Operating SystemSymbian OS 9.1, Series BrowserNokia browser: HTML and JavaScript 1.3 and 1.5 support

21 © 2005 Cisco Systems, Inc. All rights reserved. Go to Market Cisco Will Sell: –Cisco WLAN Access Points (“b/g” Radio) –Cisco Unified CallManager 4.x/5.0 or Cisco Unified CallManager Express 3.x Each Dual Mode user requires a Cisco SCCP User License Nokia SCCP Mobile Client for Cisco Unified CallManager and Cisco CallManager Express feature access in WLAN –Misc. Data & Voice Networking Equipment Partner / Wireless Operator to Sell: –Nokia Handset(s) – E60, E61, E70 –Nokia SCCP Mobile Client app –VoWLAN Assessment and Integration Services

22 © 2005 Cisco Systems, Inc. All rights reserved. Nokia Schedule (North America/EMEA) Plan DesignIn Progress Solution IntegrationDec ’05 – Mar ‘06 AlphaFeb ’06 – Apr ’06 External Customer Trial (EFT)May ‘06 General Availability (FCS)Fall ‘06 NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment.

23 © 2005 Cisco Systems, Inc. All rights reserved. Future Vision

24 © 2005 Cisco Systems, Inc. All rights reserved. Work Comes to People OfficeHome Transportation HotelAirport/Plane Today WAN/ Internet Trends Driving Communications Complexity Mobility and Virtualization Source: Gartner Management Update 2004 By 2007 “telework” will be practiced by more than 60 million people More than 66 percent of workers will use mobile and wireless computing People Went to Work Yesterday

25 © 2005 Cisco Systems, Inc. All rights reserved. Meeting the Demand to Stay Connected Innovation Has Created Complexity 15 Attachments!! u there? Meetings All Day 20 s! “Have a Minute?” 5 Voic s! Information Overload Too many devices Anywhere/anytime Technology Limits Disparate solutions Disparate access

26 © 2005 Cisco Systems, Inc. All rights reserved. What Businesses Really Want: A More Effective Way Information Control Where I am When I want Technology Solutions Devices that work together Simple access to services

27 © 2005 Cisco Systems, Inc. All rights reserved.