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1 © 2004 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID The spoken words remain IP and Video Telephony Recording from TC & C Anthony Vago, Sales Manager TC & C, Hungary
222 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID TC & C and Cisco Systems Leading regional provider of advanced solutions for IP based telephony and contact center systems Cisco Software Integrator Partner value added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data) TC & C's CARIN is verified as a Cisco Compatible solution.
333 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID What is the AVVID Partner Program? The Cisco AVVID Partner Program extends the value of customer networks by enabling complete solutions Promote a standards-based, open architecture Accelerate the deployment of business applications Easier to integrate Faster to deploy Verified solution Coordinated support
CARIN Overview 444 © 2003, Cisco Systems, Inc. All rights reserved. Presentation_ID
555 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID CARIN Overview Call recording solution for Cisco IP Telephony systems Cisco Compatible product Full Cisco CallManager support Centralized multi-site call recording Video telephony recording NEW
666 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID CARIN Highlights Replay at any time and from any location Unique and effective functions Multi-level access control Stereo recording Cisco IP phone services support Enhanced storage management Multiple recording modes Full, On-demand, Selective, Partial Security Open interfaces for easy integration Flexible and scalable capacity
CARIN Benefits 777 © 2003, Cisco Systems, Inc. All rights reserved. Presentation_ID
888 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Centralized multi-site recording Deploy ONE system for all sites and departments Centralized archiving Centralized management Authenticated access from any desktop
999 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Increased Productivity CARIN Cisco IP phone service (XML applications) enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure Activate a function by pressing only a phone button Available functions On demand recording Mark calls as private Mark calls as important Attach notes to calls from a predefined list Send recorded calls in email
10 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Enhanced Security Security of recorded calls and the system is ensured by a number of special features FeatureTechnologyBenefit Multi-level access control mechanism Privilege groups, Permissions Enables flexible adaptation of the enterprises security and business rules Secure communication among system components SFTP, SSL SSL authenticated channels between the Local Recorders and the Central Controller provides uninterruptible and secure communication Secure user interface HTTPS Secure web interface with user authentication provides secure communication between the Central Controller and the web clients
11 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Seamless Integration CARIN provides open interfaces for easy connection to any 3rd party software solution. CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development. Integrating CARIN into 3rd party applications provides functions like: Initiating on-demand recording through the external application. Sending last recorded call (URL) by email. Access recorded calls from external application by one click. Providing data for further call analysing, reporting and quality management. CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.
12 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Reduced Costs CARIN is a software based solution running on industry standard PC servers with widely used operating systems. No need for expensive proprietary hardware equipment or additional devices. Fully centralized management. Leverage existing and future functions of underlying Cisco IPT. Open for integration. Not a black box. Sophisticated licensing schemes to provide cost effective solutions for SMBs. Competitively priced.
CARIN Success Stories 13 © 2003, Cisco Systems, Inc. All rights reserved. Presentation_ID
14 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Success Story - ING ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure. Attila Kiss IT Manager, ING CCM with 1000 IP phones, recording selected extensions 3 virtual call recording systems on one platform. Easy integration with existing SAN environment. Reduced management costs. Joint project with Getronics.
15 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Success Story - MOL MOL – Hungarian Oil and Gas plc leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues Cisco IPCC solution with 65 seats Provides call recording functionality for 6 separated divisions on a single platform. Recording agent calls throughout the country. CARIN Desktop applications on Agent workstations. Distributed CARIN deployment with 65 Local Recorder components. SAP CRM and Peregrine Service Center integration. Joint project with IBM. Cisco Navigator Innovation Award 2004.
16 © 2004 Cisco Systems, Inc. All rights reserved. Presentation_ID Thank you! www.tcc.hu Please visit us at stand E40F
Q and A 17 © 2003, Cisco Systems, Inc. All rights reserved. Presentation_ID
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