Enabling Government to Empower People An Overview of the NeGP Sridevi Ayaluri Project Manager

Political Mandate Administrative Reforms “ ….. e-Governance will be promoted on a massive scale. ….” Upgrade the quality of governance by vastly improved delivery of government services in G2C & G2B domains e-Governance is part of Government’s National Common Minimum Programme (NCMP)

Digital Content in e-India: Key Challenges 1.2 billion population 22 major Indian languages 80% Indians speak and understand one of these More than 95% Indian websites are in English language –Approx 5% speaks English –Hardly any content rich portal in local language Lack of tool to tap vast pool of indigenous knowledge

What can ICT do? It can flatten the world! Reach out to all Create an Information Rich society Transform people and society

Did You Know?  My Space, with 200 million registered users could be 5 th largest nation  Bermuda is the # 1 ranked country in Broadband penetration  31 billion Google searches every month against 2.7 billion in 2006  Total number of SMS sent and received daily exceeds the population of our planet  Years to reach a market audience of 50 million:  Radio – 38 years; TV – 13 years;  Internet – 4 Years; iPod – 3 years;  Facebook – 2 years.  Number of Internet Devices: 1984 – 1000; 1992 – 1000,000; 2008 – 1000,000,000.

What does this mean? We are living in exponential times. Information and Knowledge essential for Development Access, Sharing and Dissemination of Information is critical for empowerment of all ICT is the tool and enabler for the process

What is required? Creation of appropriate Digital Content Enable delivery of citizen services –Ensure intended benefits reach those targeted –Capture the needs of the people / stakeholders –Spark the Imagination / Innovation of developer

How to address the requirement  Infrastructure & Access Awareness on Technology & Applications Reliable Citizen Centric Services (G2B, G2C)

NeGP Vision All Government services Accessible to the common man In his locality, throughout his life through a One-stop-shop ( integrated service delivery) Ensuring efficiency, transparency & reliability at affordable costs To meet the basic needs of the common man

NATIONAL e-GOVERNANCE PLAN (NeGP) Launched in May, 2006 to improve public service delivery NeGP Includes : –27 Mission Mode Projects (MMPs)MMPs –Core infrastructure components - Service Centres, Data Centres and Wide Area Networks Web enabled delivery of services & service levels Process re-engineering, change management and project management  Centralized Initiative - Decentralized Implementation : emphasis on PPP

Size and Complexity Land Records Road Transport Police Land Regn Treasuries Comrl Taxes Agriculture Gram Pts Munici palities Employment Exchanges Civil Supplies Education Income Tax Passport Visa MCA21 Insurance Banking National ID Central Excise Pensions GIS Common Service Centres Gateway e-Procure e-Office eBiz EDI e-Courts India Portal Core Policies Resource Requirement Over Rs 33,000 cr Size of NeGP 20 GOI Depts 30 States / UTs 360 States 500 implementation agencies 2 lakh sites 70,000 man-years of effort Integrated Projects Central Govt. Projects State Govt. Projects e-District

MMPs- Mission Mode Projects Integrated Projects 1. e-BIZ 2. EDI 3. India Portal 4. EG Gateway 5. e-Courts 6. e-Office 7. e-Procurement State Govts 1.Agriculture 2.Land Records 3.Transport 4.Treasuries 5.Commercial Taxes 6.Gram Panchayats 7.Municipalities 8.Registration 9.Police 10.Employment Exchange 11.e-District Central Govt 1. Income Tax 2. Central Excise 3. Passports/Visa & Immigration 4. MCA 21 5.National ID 6.Pensions 7.Central Excise Industry Initiative 1. Banking 2. Insurance States can add more 4-5 State specific Projects

During All States in the Country initiated the process to develop State specific eGovernment Roadmaps and Capacity Building Roadmaps

NeGP Program Framework Bringing Government closer to the Citizen GOI Agencies State Agencies Service Providers Home PCs Integrated Service Centres Mobile Kiosks Citizens Businesses eIndia Infrastructure Cyber Cafes Payment Gateway Security Infra. SWANs/ NICNET Data Centers

3 infrastructure pillars

CORE & SUPPORT INFRASTRUCTURE Common Service Centres (CSC)(CSC) –More than100,000 tele-centers in 600,000 villages. –Broad band internet enabled connectivity –Implementation through PPP State Wide Area Network (SWAN)(SWAN) –Secured network for Government work –Connecting State HQs,District HQs, Blocks HQs –Minimum 2 Mbps Broadband Connectivity

CORE & SUPPORT INFRASTRUCTURE State Data Centres (SDC) (SDC) –State of art Data Centers at each of 35 States/UTs –Housing all applications and databases –e-Delivery of G2G, G2C and G2B services –State Portals, State Service Delivery Gateways Capacity Building Scheme (CBS) –Recruiting 400 Professional from market –Constituting State e – Mission Teams ( SeMTs) –E- Governance roadmaps and Programme Management

Block/Taluk Villages SWAN- State Wide Area Network Connectivity State HQ MIT ( National SWAN backbone) Community Center Horizontal Offices -Census -Health -Land Records -Power disti etc. India State/UT HQ(35) District HQs(600+) CSCs(100,000) 2Mbps WLAN Services – e Forms, e Learning, Weather, Communication, Commodities market District HQs 2Mbps

SDC - State Data Center State Data Centre is a critical Digital Nerve System (DNS) for delivery of G2C, G2G & G2B services that would provide shared infrastructure and consolidation of data for the departments at the State level.

State Data Centre key-supporting element of e-Government Initiatives provides better operations & management control minimizes overall cost of Data Management, IT Management, Deployment and other costs. acts as a mediator and convergence point between open unsecured public domain and sensitive government environment. centralized computers/Servers will be used to host multiple applications. DIT has formulated the Guidelines to provide Technical and Financial assistance to the States for setting up State Data Centre

CSC – Common Service Centre When fully implemented, it will bring paradigm shift in Service Delivery for Rural Citizen Most Important Support e-Gov Infrastructure in NeGP To create a low cost vehicle for Government institutions so that easy, direct and cost-effective delivery of e- Governance services to the rural citizen be possible

Deployment Pattern of CSCs So the scheme intends to cover 40% of GPs or otherwise 1 CSC per 6 villages One Block has appx 40 GPs So One Block may have 16 CSCs Villages 6000+Blocks 600+Districts 2,37,000+GPs 1,00,000CSCs in GPs

Agriculture Animal Husbandry Citizen Services Health Education Land / Property Employment Social Welfare Utility Services Business Panchayat Consumer Welfare Environment Tourism & Transport Entertainment Services Over 15 Categories of Services & Over 100 Services Common Services Centre to support multi-service-delivery. Mix of all government & private services needed by the local community Data, Voice and Video services Regulatory & Developmental services Content primarily in the local language. CSCs – Service Offerings

Various Category of Services Government –Electoral list, –Old age pension list –Widow pension list –Small savings accounts –Village Panchayat Accounts/Data- entry,etc. Category 1: Business Process Outsourcing (BPO) (Contd…)

Various Category of Services Private –Rural surveys, –Data compilation & entry for –  Red Cross, WHO, UNICEF,USAID, Corporate Category 1: Business Process Outsourcing (BPO) (Contd…)

Computer training Language-English Teacher’s training Modern Farming methods Vocational courses Category 2: Education (Contd…) Various Category of Services

Category 3: e-Governance Inclusion of a particular service depends upon the support and willingness of the local administration. Services would be uniform across all districts in a particular State. (Contd…) Various Category of Services

Category 4: Corporate Utilizing the Common Services Centre network to either strengthen or complement the distribution channel of a Corporate’s rural marketing efforts. Several partnerships are possible. –Consumable Goods –Agri Products –Micro Irrigation Products –Insurance (Contd…) Various Category of Services

Category 5 : Local Services Employment Exchange Railway / Bus Reservation Telephone Cards Tourist Information and related services Various Category of Services

VLE (Village Level Entrepreneur) to set up, operate CSC SCA (Service Centre Agency) to select, support VLEs, establish no. of CSCs State designated implementation agency to interface with SCAs, monitor SCAs/VLEs DIT to manage the project nationwide through a National Level Service Agency (NLSA) 3-tier implementation structure VLE may not have requisite technical, managerial, financial, commercial competencies to run CSC unaided – hence SCA

Recommended NeGP Service Benchmarks Category of ServiceBenchmarked Service Levels Information Information Availability / Dissemination Online and Through service centres Updated every 7 days; Changes updated within 1 working day Availability of Forms 100% forms available; Online & Through service centres Changes updated within 1 working day Submission of Application Online & through service centres Changes updated within 1 working day Delivery of Services Transaction (w/o verification) (Registration / Certificate / Approvals) Online, through Payment Gateway <1 working days, through Banks / Service centres Transaction (requiring personnel interface / verification of documents) Through service centres < 5 working days Transaction (requiring personal interface / field verifications) Through service centres < 10 working days Service Centres Service Centres – Department or Third Party - Online Connectivity (Web Based) % Uptime - Urban Areas, within 5-10 sq. kms - Services within 15 minutes Monitoring Tracking of Application / Grievance Redressal System (including consideration for Right To Information) - Online, Instant Acknowledgement / Reference No. - Response Time < 1 working days - Redressal of Complaint < 7 working days - Monitoring Module

e-District : Highlights

Districts are the primary delivery channel for the Government Administration and delivery of large number of services Significant improvement in delivery of Government services by integrating other e-Governance initiatives by different departments (Land records, Property Registration, Agriculture, Passport, Police etc.) Establishing a Multi-Disciplinary center for information accessibility for capacity building of the district administrative processes Formulation of strategies for creating a Central data repository at the district level Need for eDistrict

Implementation of an efficient electronic workflow system for reduction of workload Fast processing of public cases/appeals/grievances dissemination of information Ensuring longevity of the data / protection from damage To create an efficient delivery mechanism To provide an efficient monitoring tool for Government schemes, planned developmental activities and on going activities Project Objectives

Issue of Certificates (Domicile, Caste, Birth …..) Pensions (Old age, Widow, Handicap …..) Revenue Court (Case listing, Case adjournment …) Govt. dues and recovery as part of land record Public Distribution System (Ration card related services..) RTI including Grievance redressal (Application, tracking …) Core Services Category A maximum of 10 services Categories are envisaged to be taken up at State level. 6 core service categories are given below the remaining 4 can be selected at the State level

Overview of the e-district Application - Illustrative

Governance Structures National eGov Council (PM) National Apex Committee (CS) Empowered Committees Of Ministries Council of CIOs ( IT Secretaries of States) PMU - NISG DIT PeMT GOI State eGov Council (CM) State Apex Committee (CS) PeMT SeMT DIT States Program Management Project Management

State e-Governance Council State e-Gov Council to provide leadership and vision for the State e-Governance Plan  Advisory Council to be preferably headed by the top political leadership of the State  Members of the Council to consist of eminent people from the industry / state

State Apex Committee State Apex Committee to provide strategy to achieve policy direction and oversee the State e-Governance program & ensure inter - departmental co-ordination Indicative

Role of SeMT SeMT would do the groundwork for :  Providing an overall o Direction o Standardization and o Consistency  Resolve all issues pertaining to : o Interdependencies o Overlaps o Conflicts o Standards o Overarching architecture, Security o Legal aspects, etc.  Assist PeMT in accessing external competencies SeMT Within Govt. : 30-50% SeMT Outside Govt. : 50-70% Domain Expertise

Role of PeMT  Project Development  Project proposal preparation  Financial sustainability  Manage Project Implementation  BPR  Software  Hardware  Networking  Quality assurance  Change management  Data entry  Operation & Maintenance Assistance from External Agency Assistance from SEMT Envisaged Domain Expertise PeMT : Around 50%

State Nodal Agency SeMT shall be under the administrative control of State government through a Nodal Agency for its regular functions and day-to-day operations. Nodal Agency would be responsible to handle the Capacity Building fund for SeMT It would be responsible for initiating and implementing capacity building including services like selections, contracting of external agencies and administrative support to SeMT

NeGP Cabinet approval envisages centralized planning and decentralized implementation. This will involve formulation of: –A Core Scope Document; –Preparation of Detailed Project Report by the Concerned State Department; and –Involvement of State Departments / local Government bodies in project implementation NeGP State Sector MMPs Context

Key Challenges Managerial and Technological Implementation of projects in a ”mission mode” – clearly defined Goals, Timelines and Responsibilities. Program management at State level with consistent strategies for Cost optimization and Integration. Standardization and Consistency across initiatives, and Have an opportunity and flexibility to drive the plan

The most pervasive issue People Capacity Building Conceptualization Stage Vision, Objectives Services & Outcomes DPR Design Stage Process Re-engineering Architecture Business Model Implementation Stage Project Management Development & Testing Change Management Post- Implementation Stage SLA Management Assessment Enhancement

ROAD MAP  Infrastructure deployment  SWAN, CSC & SDC  Commissioning of State Service Delivery Gateways & State Portals  Capacity Building scheme implementation and formation of SeMTs  Dedicated Division for National e-Governance Plan  State MMPs scheme preparation, design & development and implementation  Application deployment  Roll-out of e-Services Year Year

Enabling Government to Empower People e-Governance is a Journey and not a destination… Thank You