1. Connected Government Framework Michel van der Bel Vice President Microsoft International

2. Value Perception 1700+ 1900+ 2000 + 2005+ “The response to globalization is not to create barriers, but to equip people for change by investing in strong and robust public services”

3. DevelopingEconomies Skills and Economic Growth Urbanization Administrative & Regulatory Cost Burden Cost Burden 21st Century Learning Digital Student IdentityAssurance Globalization Security Aging Baby Boomers

4. InformationTechnology Connected Governance accelerates this IT Transforming all aspects of Government

5. Microsoft Public Sector Connected Industry Framework

7. Snapshots from Unlimited Potential and Project Shiksha

8. Service Improvement Business Efficiency Performance Management Social Welfare Staff development & Retention Transport Management Inter agency collaboration Information Sharing Economic Development Tax & Revenue Collection Compliance Governance Transparency Real world in the City Hall

9. Connected Governance The Citizen Residents and Visitors to New Delhi 1 The Elected Representative Local Government 2 The Council Employee Local Government in action 3 Digital Town Hall in Microsoft Improving Customer Service 1 Increasing Operational Efficiency 2 Compliance and Accountability 3 Leveraging the Power of Technology 4 Caring for the Environment 5 Sustaining the Local Economy 6 Delivering Social Care 7 Raising Standards in Education 8 Collaborative Working and Shared Services 9

10. Connected Framework @ India Tourism Small Industry Economic Development Women Empowerment Health Care Citizen Services Higher Education School Education Human Resource Development Infrastructure Policy E-Governance

11. Realizing the E-Government Vision Shift the focus from ‘Government’ centric to ‘Citizen’ centric Government-centric From… Government Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Citizens Citizen-centric To… Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries Department / Ministries IT Interface Citizens

12. Connecting with Government Our aim is to add over 120 services and extend Sukhmani project across the state. To achieve this, we needed to ensure that the application deployment time should not exceed one week with the ability to add new services within a matter of weeks rather than months.” Mr. N. S. Kalsi., Director cum Secretary, Sukhmani, Govt of Punjab Lokvani is a revelation as to how ICT can be streamlined at the grass root level for a vibrant and dynamic government to citizen (G2C) interface. It has unleashed a new way of life for the common man in Sitapur District of Uttar Pradesh by providing an online service delivery mechanism to redress their day-to-day grievances. The end-to-end, Web-enabled solution designed to implement this scheme has simplified the tasks of issuing job cards to rural households, identifying works to be undertaken, generating work estimates, work execution and wage payment. APREGS has currently been installed in all the 657 Mandal in the 13 districts of the state, where the scheme is being implemented.

13. Microsoft in India Trustworthy Computing Enabling Local IT Opportunity Rural Communities Developing the rural ecosystem: Unlimited Potential Project “Vikas”: Enhancing the productivity of the SME’s Promoting local language computing through Project Bhasha Enabling access in local language Encourage development of local language applications Support domestic IT ecosystem Project “Shiksha”: Improving technology access in the classroom Teacher & student training Localized curriculum Accelerating IT Literacy Partnership SCP with CERT-In Government Security Program Secure By Design, Default & Deployment 4000+ Partners in India Global engagement with leading Indian companies Developer community

14. Looking Ahead India is well Positioned Digitization & transparency becomes a driver for connected governance Software will continue to drive the knowledge economy

15. © 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.