1. Ministry of Transport, Information Technology and Communications
eGovernance Strategy
and Road Map
Valery Borissov
E-Governance directorate

2. OUR MISSION
The accelerated development of e-Governance in Bulgaria will support:
Provision of better services for citizens and businesses
Improvement of the efficiency and effectiveness of administration
Enhancing the transparency and accountability
Reducing the corruption
Creating new opportunities for participation of civil society in governance.

3. OUR VISION
• Coordinated planning and implementation of projects at national and local level; • Business models in the work of the administration; • Interoperability at the national level - from fragmented and confined to integrated and independent technological solutions; • Results-oriented; • Creating a "digital administration"; • Convenient access to public services

4. Main principles of e-Governance
User centric approach;
Effectiveness and efficiency;
Accountability and transparency of administration;
Trust and security.
User centric – the users are citizens, business, state admin employees, local admin and users outside BG. When we develop e-Gov our goal is to meet the real needs of the users. Therefore the e-S should be available through a single point of contact at any time anywhere, via preferred comm channel. The interface for interaction with the admin should be user friendly. Government has to “sell” the e-Gov idea to its citizens. It has to promote it.
Effectiveness and efficiency – it will be increased by spending optimization and increasing ROI. Processes in the administration have to re-engineered; we make prioritization of the admin services which have to be realised as e-S; partnership with the citizens (via NGOs), with the business; with other MSs; among the administrations
Accountability and transparency of administration – access to public information by electronic means; results reporting ; e-participation
Trust and security – coordinated activites of the respective institutions; promotion of the users rights in virtual world

5. Management and Coordination
Sectoral policies
e-Governance Principles
Key elements of e-Governance
Organizational model:
- Financial framework;
Legal framework;
Standarts;
Creating knowledge and skills
Informational model:
Classification (Domain model)
 Services - Processes - Identification and authentication
Technological model:
HW & SW;
Communications;
Security;
Interoperability;
Technological neutrality
Participation in decision-making process:
Citizens;
Business;
Structures of the civil society
е-Governance National Policy
е-government
е-health
е-business
е-training е-culture
е-democracy
е-justice
е-security е

6. е-Governance technological model

7. National Policy for e-Governance
Strategic themes in e-Gov Strategy
e-Services for citizens and businesses
Digital Administration
Promotion, access and participation
Institutional development

8. e-Services for citizens and business
Basic infrastructure: support, terminals, call centers, e-identity, e-cards;
E-invoicing: 100% of administration, 80% of business;
Procurement: 100% electronic, online payment;
Centers for rapid response to information security incidents;
Rules for Information Management

9. Digital Administration
Electronic Databases;
Electronic Registers;
Electronic documents exchange;
Complex administrative services;
Information systems for planning, monitoring and control;
Electronic exchange of data between EU countries:
Operational Programme for Information and Communication Technologies
Synchronization with European initiatives and programs for e-Governance;

10. Promotion, access and participation
1. Preferred services, feedback and impact;
2. At least 70% of e-services – availability whithin max 3 clicks;
3. Min 30% reduction of administrative taxes by online payment;
4. e-Government program in high schools and universities
Participation of citizens in the decision-making process
Access to public information - e-service;
Online interactive discussion for initiatives, programs and regulations;
Consumer rights in e-procedures

11. Organizational challenges
Council of Ministers
Adopts the National Strategy for e-governance at the proposal of the Minister of TITC
Adopts sectoral strategies at the proposal of line ministers
Prepares and implements the strategy in the field of administrative reform
Council for Administrative Reform
Methodological assistance and organization conducting administrative reform
Lack of coordination
MTITC
Ministry……..
Prepares a National Strategy for e-Governance
Prepares sectoral Strategy for e-Governance
Lack of coordination

12. Institutional development
Council of Ministers
Council for Administrative Reform
WG e-Government
MoI
Dept
Project teams
Project
Policy
“е-Security”
MoH
Agen.
“е-Health”
Мo…
“е-…………..”
e-Gov directorate
MTITC
Admin department
IO & IS
E-Gov & ES
Control
State Admin
Directorate
CoM
Commission

13. Institutional development
Functions of Council for Administrative Reform have been extended towards e-Governance;
Coordination Council for e-Governance Control Unit, e-Governance Directorate at MTITC
Increasing the administrative capacity:
80% trained and certified to relevant skills administration
Requirement for IT skills in recruitment.

14. Road Map – current status

15. Road Map – 2015

16. Expectations & Effects
Common data model in the Government;
Developed and implemented key e-Services on central and local level;
Developed and implemented reference model for central and local administrations;
User oriented egov portal
Effects
Extremely reduced administrative burdens;
Lower cost for admin services (e-services);
Simplified legal framework
AIS interoperability and collaboration with other MSs

17. Thank you for your attention

18. Good luck Montenegro in Euro 2012!
Is everything OK with the
airplane tickets for Euro 2012
…asks Zlatko Kranjcar
1:0 for Montenegro