Harnessing the power of the Information Age - enhancing efficiency of local government

Context Local authorities face –Increasing expectations about services at the same time as growing constraints on resources –Increasing regime of targets and inspection –Competition from others public and private to take on the authority role –A government wanting results felt by the citizen but less concerned with who delivers them –Pace of change is faster and the pressure for results quicker Loss of control = Stress!

How do authorities take control Create your own proposition to improve the relationship with the public –For best value service improvement –Innovate in the front office and collaborate on the back office How do we achieve this for citizens and customers –Making us easy to use and trusted to fulfil –Streamline internal processes –Improve the supply chain to the authority –2 nd and 3 rd reduce the cost and enable investment in the 1st

What is it that we can deliver Use of ICT to achieve one stop fulfilment Through choice of channel –By officer in the home –By officer over the counter –Over Internet, Digital TV and Telephone Need for priorities –Access –Engagement –Re-engineering Need for a vision

idea COUNCIL FACING SERVICES PUBLIC FACING SERVICES SUPPORTING CHANGE idea<anything> ukonline<anything> LGIH partnership

The “core values” To develop practical solutions for the development of e-local government: –in the best interests of the whole of local government –in which all authorities can participate no matter their status –which create a step change in local government performance –Which create a platform for future change and help councils afford the change process

NLIS

NLIS entry levels and options Traditional method of manual request, search and return FILL FORMS POSTAL REQUEST MANUAL LLC SEARCH PROCESSING POSTAL RETURN

NLIS entry levels and options LEVEL 1: DX or post request, manual search and return, BACS NLIS PORTAL POSTAL REQUEST MANUAL LLC SEARCH PROCESSING POSTAL RETURN DX REQUEST

NLIS entry levels and options LEVEL 2: Electronic request, manual search and electronic return NLIS Starter Kit NLIS PORTAL POSTAL REQUEST MANUAL LLC SEARCH PROCESSING POSTAL RETURN DX REQUEST ELECTRONIC REQUEST ELECTRONIC RETURN

NLIS entry levels and options LEVEL 3: Automated electronic request, search and return NLIS PORTAL POSTAL REQUEST MANUAL LLC SEARCH PROCESSING POSTAL RETURN DX REQUEST ELECTRONIC REQUEST AUTOMATED LLC SEARCH PROCESSING ELECTRONIC RETURN

NLIS Progress NLIS Hub went live February 2 nd Local authority data flowing Tests of channels under way Channels go live April Planned –100 authorities total of which –20 level 3, 40 level 2, 40 level 1 Actual All authorities of which 50 level 3, 60 level 2, remainder level 1  Formal launch September / October

Catalogue S S S S LA % P.Card £ £ £££££££££ £ £ £ idea

Electoral register Change of Address Electoral Commission Statutory users

Platform for electronic voting

The vision of developing local government PRODUCT WHOLESALE SUPPLIER CUSTOMER PRIVATE PUBLIC New customer centred businesses Commercial services – event and locality Ihavemoved.com Upmystreet.com MacDonald DettwilerTeramediaPSA / ESRI RETAIL Hub services

The program Support services Local government strategy Managing change network Generic services Infrastructure developments Development of local government standards Marriage broker with private partners Tailored services  eLGIP  Member and Manager development Consultancy

The enabler Central Local Information Age Concordat Signed in July 1999 –DETR signed for government –LGA signed to take the lead on local government policy –IDeA signed to take the lead on local government practice The clear responsibility and the leverage of collective action has enabled significant progress since 1999 ….

The Information House wholly owned subsidiary of IDeA board directors provide a vehicle for partnership negotiate collective arrangements work with the relevant public sector bodies

Progress: the value of LGIH Because of LGIH for every £1 of money given to IDeA for Information Age, IDeA creates a combined spend and save of on local authorities £324.

Joining up local authorities to deliver citizen centred services