Case Study: Examining the Results of P2P Collaboration at PricewaterhouseCoopers February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

(both sides of the firewall) Collaboration Complications Mixed Groups (both sides of the firewall) Internal Groups (behind the firewall) External Groups (beyond the firewall) Enterprises require instant collaboration between all of these groups February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Market Overview Communication Problems Within Enterprises Internet Transforms Computing and Communication P2P File Sharing Revolutionizes File Transfer February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Communication at PwC Communication Needs: Secure Instant Collaboration Secure File Sharing Connecting Worldwide Clients and Employees February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Challenges to Scalable Business Collaboration Enterprise Efficiency Adoption Rates of P2P File Sharing Organizational Change Methodology Shift February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

ICQ Transition Break into a graphic for ICQ adoption/transition, user adoption February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Steps to Full Omniprise Transition Initial Phase: Slow phase to earn the trust of the small, initial user base Trust Phase: After trust was earned, demand for Omniprise rose, and the user base was increased 10X Training Phase: After completion and familiarization with the advanced aspects of the software, ICQ dismantled and Omniprise stabilized February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Training and Facilitating Trained two project groups working with international commercial airline clients. Using that feedback, Ikimbo released the Omniprise to additional project groups. Advanced feature training included PDA, wireless accessibility and file-sharing was held using an online meeting program and Omniprise. February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Omniprise Advantages for PwC Secure P2P File, Application and Information Sharing Modular Architecture Wireless Capabilities IM as a Platform SDK for Third Party Participation Fast, Efficient and Productive Communication February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Potential Benefits of Omniprise to PwC Facilitated Secure Communications with Clients Lowered Administration Costs Reduced Infrastructure/Storage Costs Scalability Enhanced Speed of Communication February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Collaboration Usage PwC Users Expect Omniprise to: Improve and Enhance: Inter-project Group Communication Intra-project Group Communication Client Communication Distribute Files Using a Minimum Amount of Resources February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

User Metrics February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

PwC P2P Adoption Schedule February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

PwC Omniprise Potential Rollout Training on Omniprise Capability Weeklong Testing with Increased Usage ICQ Server Shutoff Client Team Rollout Business Case Study for WCP Approval Rollout to Washington Consulting Practice Rollout to Appropriate Client Engagements Introduce to MCS Introduce to other Business Lines February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

Challenges with P2P Is it efficient? Will it help? Getting users to adopt it Structural changes Methodology changes February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

The Future of P2P File Sharing To be successful as an enterprise solution, P2P File Sharing must include: Enhanced Security Controls Version Control/Tracking Consistent Document Availability Search/Retrieval Options February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

…The Future of P2P File Sharing Continued Compatibility with Legacy Systems Adaptibility Snap-on APIs/SDKs Caching Systems February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference