1 “The Honeywell Web-based Corrective Action Solution” eCATS“The Honeywell Web-based Corrective Action Solution”OverviewHoneywell Confidential & ProprietaryLast Revised: January 14, 2002
2 What is eCATS?A web-based system for managing all aspects of corrective action within Honeywell.Available through the Honeywell Intranet and external InternetIt also manages supplier requests for RMRAs and ReversalsIntended to handle all types and sources of corrective action:Internal (systems/process audits, product non-conformances, metrology, etc.)Customer (returned product, customer audit findings, etc.)Regulatory (ISO registrar findings, government issues, etc.)Supplier (supplier audit & supplied product non-conformances)Health & SafetyeCATS is a Shared SystemAllows for initiation of C/A at one site and response at anotherCustomers and suppliers have access and can contribute to the C/A ProcessMetric roll-ups across sites, SBEs, or SBUsDeveloped within HoneywelleCATS developed and maintained by Honeywell Aero Quality and IT.Functionality is based on input from users across Honeywell.
3 Manages All C/A Life-Cycle Phases Initiation - Collects Problems/Issues/FindingsIssues are segregated by type to allow for better filtering reporting.Requirements for response can be determined by the Requester.Owners are notified through of issues as they are assigned.Response - Responses are entered directly into the system by OwnersOwners can be asked to respond with Direct Causes, Contributing Causes, Root Causes, Specific Actions, Preventive Actions, Systemic Actions, Investigation Activities, Other Products/Processes affected by the finding.All required actions require a date that the action will be completed.Approval - All response approvals are done electronically within eCATSSPOC and Lead have the opportunity to accept or reject the response.Follow-up/Effectiveness - System tracks reviews that ensure actions have been implemented and are effective.Follow up reviewer evaluates the actions have been completed.Effectiveness reviewer determines if the changes made were effective.
4 Why was eCATS created? Non-standard Image to Customers and Suppliers Each site provided different requirements and forms to suppliers.Each site responded to customers with different formats and terminology.Fragmented Processes and SystemsAcross Honeywell, each site duplicated effort by creating unique CAR processes and systems to manage them.Within each site, there was often multiple system to manage different types of corrective action:Customer RequestedSupplier IssuesInternal Audit FindingsDuplication of CARs within Honeywell when sites do business with each other.No Visibility into Issues Across OrganizationNo ability to roll-up metrics, reports by SBE/SBU
5 Benefits of using eCATS Usage by multiple sites and functions establishes a “one company” image to external customers and suppliersCurrently being used in approximately 320 Honeywell sites around the worldFacilitates process standardization within the Company.Required for all Aerospace sites.Allows for digitization of many previously paper-based processesSuppliers can respond directly through the Internet to issues rather than responding manually using faxes or s.Simplifies TrainingA single method to handle all documentation of problems and their resolutionAllows all issues associated with a product or process to be located in one place for historical review and trending.Integrated with and Compatible with Microsoft Office toolsAutomatic notifications of many events including: New/Past Due/Coming Due CARs, Approvals needing to be accomplished, Scheduled Reviews, etc.Reports/Forms can be exported to Excel or PDF as appropriate.
6 eCATS Highlights - Accessability Available through Internet or Honeywell IntranetUses Honeywell ID for all internal and external users.Accessible to both suppliers and customers through the Internet.Since eCATS is browser-based, no installation is necessaryUser ID / password security ensures:Users can only edit items where they are authorized.Suppliers/Customers can only view/edit data associated with their company.
7 eCATS Highlights – Main Menu HomeSearch for CARS, view and modify your CAR list, hyperlinks to existing CARSCARInitiate new CAR, view draft CARs, or use advanced search to extract selected CAR data from the database.ReportsProvides a variety of pre-formatted reports (CAR forms, Open CAR reports, etc.)AdministrationAllows authorized members of each local site to maintain site specific information such as user accounts, suppliers, code tailoring, etc.eCATS Keeps Users Informed About Their Issues
8 eCATS Highlights - Awareness Each user has a personal listing of issues that pertain to themThe user can change the list to a several viewsNightly s keep users notified about:Past Due CARsCARs that are coming Dueis sent automatically when triggered by events such as:New CARs initiatedApprovals are neededChange in status / due dates / ownerseCATS Keeps Users Informed About Their Issues
9 eCATS Highlights - Initiation Corrective actions can be shared between siteseCATS accommodates both product and process based issuesStandard codes allow for consistent metrics, but can be tailored by site.Required responses can be tailored by the Requester
10 eCATS Highlights - Teams eCATS allows for team members to be recorded with corrective actions. Team members can also collaborate on responses.
11 eCATS Highlights - Response Specific required categories that help organize responses.Categories use same terminology as CAMPInvestigation ActivitiesOther Affected Product and ProcessesDirect CauseContributing CausesRoot CauseCompletion dates must be provided with each required action.Specific ActionsPreventive ActionsSystemic Actions
12 eCATS Highlights - Approvals All approvals are handled electronically.Only authorized individuals are able to approve CARs.Automatic s notify when approvals are necessary;
13 eCATS Highlights - Owner Implementation Owners are given an opportunity to indicate when they have finished executing the plan and are ready for Follow-Up Review
14 eCATS Highlights - Follow-up/Effectiveness Follow-up reviews verify implementation of actions, and Effectiveness reviews verify their effectiveness at resolving the issue.
15 eCATS Highlights – CAR History eCATS keeps an audit trail of all historical activity associated with CAR.External files such as pictures, spreadsheets and other documents, can be appended to a CAR for later retrieval and viewing.
16 eCATS Highlights - Queries Users can save frequently used filters for future retrieval and use.“Quick Filters” allow for fast queries on frequently used fields.eCATS always assumes users want to see their local data.However, internal users can search data across Honeywell.“Additional Filters” allow users to build complex queries on any fields collected in eCATS
17 eCATS Highlights - Reports / Exports Advanced Search and Reports lets users select their own fields to view/export.Standard Report features allow users to view pre-formatted reports and forms in HTML or export them in Excel.
18 For More Information About eCATS... Contact:Scott LongHoneywell Aerospace QualityOrRamses Camara