Finding Opportunity (& Relevance) in the New World of Work Recruiter Indaba 2014 Presentation: Natalie Singer Part 1

State of our Workforce

“Change Enablers”  Talent Sourcers & Developers  Enabling Access to Labour Markets  Assembling New Ways of Working

OPPORTUNITIES  Become a New World of Work (labour market) Expert  Understand changes  Know how these are impacting your niche  Give insight into options and implementation  Offer guidance on changes to workplaces  Add value through updates & information  Identify services that would appeal to customers – companies & individuals – within new work options:  Payroll outsourcing  Freelance identification, introduction, coordination  Freelancer contract management  Outsourcing  Human Capital project management  Skills development  Transition facilitation (outplacements)  Career development/counselling

FUTURE OF INTERMEDIARY SERVICES

Cutting out the Middle Man

Increasing Complexity Re-invention of the Middle Manager Digitalisation reduces transaction costs Man WITH machine Consumer-Consumer Marketplaces TRENDS

New Business Models SHIFT FROMADD VALUE THROUGH ProductService OutputOutcome (real results) TransactionRelationship SupplierNetwork ResourcesEco System When price seems the main driver & technology can offer things cheaper...

Lessons for Recruiters OUTIN CV / resumeProfiles (social media) Company websiteSocial Network Standard Performance Management360 Reviews (internal & external) Standard Compensation/RemunerationNot based on skill, qualification or time but rather on the “VALUE” of the individual, their network, influence and contribution both inside/outside working hours and parameters Employment environment has changed...

Lessons for Recruiters NOTRATHER CostValue ProductService StandardisedCustomised / Personalised SpeedExpertise DataInsight: Interpretation / Context SupplierNetwork CommodityRelationship ResourcesEco System (network) Impossible to compete with Artificial Intelligence...need to leverage Human Touch

CHARACTERISTICS OF FUTURE FRIENDLY STAFFING BUSINESSES  Increased collaboration between Public and Private Employment Services  Customised, personalised service (not just T&C)  Shift from client-focused services to individual  Focus on long-term relationships with individuals: lifelong career management  Utilisation of online/virtual channels  Increased attention on candidates  Skills development, especially in “difficult” jobseeker categories  Increased career guidance/coaching offerings  Development of innovative recruitment practices and services  Provision of interim management, project sourcing and consulting services

SUSTAINABILITY FOR STAFFING BUSINESSES Innovation & Ingenuity Human 2 Human Interaction Storytelling not Data selling! Investment in Expertise Insight...not Data