Contract Requirements for Suppliers Michael Marano Sourcing Director, JLL Pre-Qualification & Agreement Execution

Contract Requirements for Suppliers Key dates and milestones for suppliers In order to ensure supplier registration, key dates and milestones need to be followed. If you require assistance with this, please contact RBC.supplier@am.jll.com. Supplier information sessions will be held to address your questions Content of both information sessions is the same Suppliers are encouraged, but not required, to attend one of the sessions Activity Date Contract packages distributed to suppliers Nov. 8 Supplier information session 1 Nov. 15 Supplier information session 2 Nov.17 Deadline for returning completed supplier contract package Nov. 28

Contract Requirements for Suppliers Supplier Information Session Details Supplier Information sessions will be held via conference call and webex Conference call details are below: Dial In: 1-866-259-9955 Participant Code: 416 432 7890 To join the webex click on the “join the meeting” text in the sections below: November 15, 2016 Supplier Information Session 1: 3:00 p.m. Eastern Standard Time November 17, 2016 Supplier Information Session 2: 1:00 p.m. Eastern Standard Time When it's time, join the meeting. When it's time, join the meeting.

Supplier Pre-Qualification Registration in Avetta Avetta is JLL’s impartial third party partner responsible for the pre- qualification of suppliers To register, visit: http://pages.picsauditing.com/JLL-RBC.html You do not need a login or password. This is created based on information entered during first login Fee structure Single or multi-year registration options are available for suppliers Registration is only required once for all JLL accounts

Supplier Pre-Qualification Registration in Avetta Registration Fees Avetta charges fees for their services, which are determined solely by Avetta Suppliers pay registration fees directly to Avetta by mail or credit card Breakdown of fees $166 One Time Activation Fee $100 Annual Program Management Fee $199 Annual DocuGuard Program $99 Annual InsureGuard Program Coupon Code JLLNARBC

Supplier Pre-qualification Registration in Avetta Purpose of Registration Facilitate independent review of key supplier risk factors Ensures suppliers are compliant with regulatory requirements applicable to working in the banking sector Confirms supplier compliance with JLL and RBC policies and procedures JLL and RBC Supplier Code of Conduct Background checks for supplier personnel working at RBC sites Assesses supplier health and safety profile Health and safety orientation and compliance for employees and subcontractors Health and safety record relative to supplier identified industry grouping

Supplier Pre-qualification Registration in Avetta Registration Process Pre-Qualification Form (PQF) Respond to all questions listed regarding your company and its operations Upload your insurance certificates (ensure they match requirements provided in the contract) Health and Safety Complete questions regarding your health and safety record Upload supporting documents and policies to validate responses JLL Client Specific Questions Respond to questions created specifically for the RBC account Post Registration Follow Up Avetta will follow up with you to address issues or questions with your submission

Supplier Pre-qualification Registration in Avetta Questions about Avetta Direct questions about registration to: registrations@avetta.com If there are questions about the process or your submission: Each supplier is assigned an Avetta Customer Service Representative Your CSR’s name and contact details appear on your access page

Supplier Pre-qualification Registration in Avetta Avetta requests information on the following areas of your company: Avetta Registration Questionnaire Subjects Subject Information required for Questionnaire General Company Information Location Information Offices Service Coverage (Geographic) Contact Details Litigation and Claims Corporate Finance General Legal Claims Financial Information Annual Revenue Banking Details Dun & Bradstreet / equivalent rating Insurance Levels and Types of Coverage Insurance Agent Contact Health and Safety Policies and Procedures Health and Safety Policy Health and Safety Committee Subcontractor screening and training Accident and incident procedures

Service Contractor Agreement JLL Form of Agreement Each supplier has received an updated Service Contractor Agreement to complete The new agreement supersedes all previous agreements with either RBC or JLL JLL acts as principal in the agreement Terms and conditions do not vary significantly from previous agreement forms Agreement does not change the services you are providing to RBC Scope of services is not altered by the new agreement Pricing remains at the current levels Service Level Agreements (SLA) Formalized SLAs established for service call response and completion SLAs reflect the priorities for service requests dispatched from the JLL Workplace Service Centre

Service Contractor Agreement Agreement Execution Details Review the agreement package you received by: Confirming the following: Contact information is correct Completing the following areas of the contract: Execute by signing in the appropriate blocks on the contract document Exhibit B – fill in the pricing charts to reflect any applicable unit prices that are used in providing services Provide the following additional contract information (if applicable): List of locations serviced for scheduled services only Frequency of scheduled services and applicable annual pricing

Service Contractor Agreement Agreement Return Detail Option 1 Scan and return the entire competed agreement via email to RBC.supplier@am.jll.com Include the following in the package: Executed contract documents and schedules Option 2 If you are not able to scan the package then you can mail the completed contract to JLL Please mail or courier the contract back to us at: Jones Lang LaSalle Real Estate Services, Inc. 200 Wellington Street West, Suite 605, Toronto, Ontario M5V 3C7

Thank you